Steve Lewis Subaru

The staff is very friendly, accessible, and responsive to questions or concerns. They demonstrate a clear commitment to customer service. They offered the best price of all regional dealerships. questions or concerns. They demonstrate a clear commitment to customer service. They offered the best price of all regional dealerships. More

From our very first phone call, their responses to our From our very first phone call, their responses to our questions were always prompt, informative, and not pushy. They clearly have a very extens From our very first phone call, their responses to our questions were always prompt, informative, and not pushy. They clearly have a very extensive knowledge of the vehicles that they are selling and they were excellent in the way they explained the different available options. We were also extremely impressed by the comaraderie between the different employees. They clearly enjoy working with each other and they are also very good at supporting each other. Our salesman John Acadia worked with us logically and promptly to arrive at a price and Joe Clark was very willing to work out the pricing of several of the additional options that we wanted. Mike Teixeira was also very patient and thorough in his explanations of the different financing options, as well as the different service and warranty options. The service department was then excellent and prompt in adding the the additional options that we wanted installed and it was wonderful to have all the paperwork completed before we arrived to pick up our new car. From what we have seen so far, and from what we have heard from other Subaru owners who have done business with Steve Lewis Subaru, we can honestly say that we can enthusiastically recommend this dealership More

worked with me to get a deal for both of us. Highly recommend dealership. Everyone was terrific and the salesroom was very busy with people either buying or picking up cars, a good sign for a reputable recommend dealership. Everyone was terrific and the salesroom was very busy with people either buying or picking up cars, a good sign for a reputable honest dealership. More

I just bought a Subaru STI from Todd, I received a very good price, with no hassle or messing around. They were able to get the car I wanted when other dealers were insisting this "was not possible". Tod good price, with no hassle or messing around. They were able to get the car I wanted when other dealers were insisting this "was not possible". Todd was great to work with I would recommend this dealership to anyone. More

I looked at two subaru vehicles on a Thursday and drove one home on Saturday. Delivery was much quicker and I expected. Extremely friendly staff, very knowlegable. I would highly recommend this dealersh one home on Saturday. Delivery was much quicker and I expected. Extremely friendly staff, very knowlegable. I would highly recommend this dealership and the sales associate Todd Gerry. More

I recently bought a certified used Subaru from Steve Lewis -- a dealership recommended to me by my father-in-law. I did a good deal of research prior to buying so I know that I paid a fair price, and th Lewis -- a dealership recommended to me by my father-in-law. I did a good deal of research prior to buying so I know that I paid a fair price, and the sales people were helpful and not too high-pressure. Each time I went to look at the car, Steve Lewis himself was at the dealership -- and when I signed the papers, he gave me his card and told me to contact him if ever I needed anything. As part of the sales agreement, the dealership said they would touch up some chipped paint spots on the car. They did the job, but it looked awful. I was really disappointed. I took some photos and emailed them to Steve Lewis. Within minutes I got a call from the dealership apologizing and asking me to make another appointment to come in. A few days later I brought the car back in and it came back looking perfect. As far as I'm concerned, this is customer service at its best. Obviously, it would have been nice if the paint had been done right the first time, but mistakes happen anywhere you go. The fact that it was corrected so quickly (and without making me feel like I was an anal jerk) speaks volumes about the quality of this dealership. I will definitely buy from them again, and strongly recommend them to others. From the owner to the sales staff, the people are fair and honorable, which to me is the best thing you can say about a car dealership. More

I purchsed a 2007 Subaru Legacy from Larry Flakes. He was friendly from the on-set. I told him what I wanted and he delivered on everything I requested. He went above and beyond to help me get into a vehicle friendly from the on-set. I told him what I wanted and he delivered on everything I requested. He went above and beyond to help me get into a vehicle I would be satisfied with. He was able to explain the car purchasing experience and vehicle features effortlessly, also in a way I was able to comprehend. I would recommend Steve Lewis Dealership to all my friends and family. Larry was a pleasure to work with and he took the worry out of such a major purchase. I took a few of Larry's business cards to give to my friends. Thank you again. More

I was promptly greeted by Larry when i entered the dealership. I already knew what I wanted to look at but after I was given an overview of the car, I realized the car was not the best match. Larry qu dealership. I already knew what I wanted to look at but after I was given an overview of the car, I realized the car was not the best match. Larry quickly guided me to a another car that was better suited for my needs. Although they did not have the exact car there that I wanted in stock, I was shown something comparable and was given the chance to look over the car that I did order once it arrived. Very pleased & stress free experience. More

My husband and I were looking for a new car that had better gas mileage but could still accommodate our families active lifestyle. We ventured out at 9:00 a.m. and started our search with Northampton F better gas mileage but could still accommodate our families active lifestyle. We ventured out at 9:00 a.m. and started our search with Northampton Ford. Many HOURS!!!!!! later they were still playing a back and forth game even though we made it very clear what are absolute cut off was for a monthly payment. We went home discouraged and feeling defeated. I took to the internet for more research and came across Steve Lewis Subaru and I am glad I did. We found a car and simply punched in our information and immediately the phone rang and I was on the phone with a pleasant and straight forward individual. Steve Gonsalves listened to what our families needs were and was completely honest about the customer service. He invited us to meet with him at our convenience and assured me we would have a wonderful experience like none other at Steve Lewis. He was right. We walked in and immediately were greeted by kind fellow humans without the pre-set sales reel you in attitude. Steve listened to our needs and worked with his TEAM to find the best vehicle. Joe Clark was unbelievable. I am still in shock about his dedication towards eliminating our fears of purchasing the right vehicle and removing all frustrations from our Northampton Ford debacle. We spent the time we needed to find what was best for us at a price that would allow us to love a vehicle for years to come without buyers resentment of a monthly payment beyond our means. We are a local family in Northampton. My husband taught school here for 35 years and I am a medical social worker in this community and I will give you an assurance that we will recommend Steve Lewis Subaru to anyone and everyone regardless of geographical location because Steve Lewis Subaru is worth the drive for such a pleasant and rewarding experience. I also want to offer up a shout out to John Acadia who also assisted to help us get things processed and back home in no time! Thanks guys, this social worker now has a restored faith in her fellow human beings to take others interests and needs to heart. Truth is I had been at the right place all the time I was just on the wrong side of the street! Sincerely, Gregory and Karen Krause Dedicated Steve Lewis Subaru customers since 2011 More

The purchase of my new car went very well . Todd Gerry Sales consultant did a wonderful job from start to finish of the transaction. I would recommend him and the dealership . Sales consultant did a wonderful job from start to finish of the transaction. I would recommend him and the dealership . More