Steve Lewis Subaru
Hadley, MA
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Not pushy, returned calls promptly, got me the car I wanted. I do, however, feel like the whole financial part, as in coming up with a price and payments, seems secretive and somewhat arbitrary. If I wa wanted. I do, however, feel like the whole financial part, as in coming up with a price and payments, seems secretive and somewhat arbitrary. If I walked away, I'm sure they would have found some way to reduce my payments. There should be a formula they use right in front of the buyer, rather than going off with the manager to "make a deal." More
We had a positive experience at Steve Lewis Subaru. We found a used Forester that we felt met our needs and the staff worked to make sure we were satisfied with the product. The car required some work, b found a used Forester that we felt met our needs and the staff worked to make sure we were satisfied with the product. The car required some work, both mechanically and cosmetically, and each of the issues was corrected to our satisfaction. In the middle of the process we adjusted the means by which we were going to finance our purchse. Although this took longer than we originally anticipated, Todd, our salesperson remained patient with us. In the end, we got the car we wanted, in the condition we wanted it, and at the price we were comfortable with. More
The experience I had at Steve Lewis Subaru was great. Jesse was very good at helping me decide what I wanted in a car. We drove a number of different cars before I made my decision to settle on an Outbac Jesse was very good at helping me decide what I wanted in a car. We drove a number of different cars before I made my decision to settle on an Outback. The staff was very warm, friendly and very informative. They did everything in their power to make it a great experience and to stay within my budget. I went back a day later pick up the outback and everything was ready. Everyone was just as friendly, helpful as they were the first time I walked through the door. I would recommend Steve Lewis Subaru and staff to everyone. It was the best experience I've had buying a car. Thank you Jesse More
I went to another dealership in the area and wasn't impressed with the customer service I got. I drove out of my way to go to Steve Lewis Subaru, and it was the best decision I could have made. The s impressed with the customer service I got. I drove out of my way to go to Steve Lewis Subaru, and it was the best decision I could have made. The sales staff was extremely helpful from the moment we walked in the door. I didn't feel pressured at all to make any decision, and when I asked for more time they granted it to me without hesitation. Todd Gerry was kind, polite, helpful, and friendly. He made us feel welcome, called us by name, and offered us more than we could have asked for in terms of customer service. He even made multiple follow up phone calls to make sure I didn't have any questions and to make sure I was satisfied with my purchase, and to offer any further assistance. I hope he's still there when I need my next car - I will absolutely be going back to see him! More
Most all aspects of purchase was outstanding--what was told to us was true. The only negative comment would be regarding the length of time to pick up the car. This could have been quicker. told to us was true. The only negative comment would be regarding the length of time to pick up the car. This could have been quicker. More
A pleasure to do business with. The staff are extremely nice and respectful. My husband was just looking around, and ended up trading in his Forester for a new Outback on the spot. Now that's great sales nice and respectful. My husband was just looking around, and ended up trading in his Forester for a new Outback on the spot. Now that's great salesmanship. Highly recommend this Subaru Deakership. If you go to browse, ask for Jesse, he's awesome! More
Best sales experiance we've EVER had at a car dealership. David knew his product very well, answered questions, and let us decide what we wanted. This is a first class operation all the way. David knew his product very well, answered questions, and let us decide what we wanted. This is a first class operation all the way. More
I still have not made a purchase but Joe and Dave were helpful and I know they'll be there in the future when I decide to pull the trigger. Steve Lewis Subaru has an excellent selection of new and used ca helpful and I know they'll be there in the future when I decide to pull the trigger. Steve Lewis Subaru has an excellent selection of new and used cars. More
Todd Gerry was interested in making sure we were informed about the range of options available to us and that the choice we made was the best car and the best deal for my wife and I. He was patient and spent about the range of options available to us and that the choice we made was the best car and the best deal for my wife and I. He was patient and spent the time we needed to help us understand the details about the vehicle and also those of the monetary transaction. I had the idea he was more interested in seeing us happy than making money for himself! More
Gus is a great salesman -- friendly, sharp, knowledgeable and, most important to me, did not pressure or rush me. He was as attentive to my purchase of a low priced used car as I imagine he would have been i and, most important to me, did not pressure or rush me. He was as attentive to my purchase of a low priced used car as I imagine he would have been if I was in the market for a new one. He was also fun to hang out with during the long stretches while we were waiting for the office and shop wheels to turn. Give that young man a raise!!! I should also add that everyone I encountered at the dealership was pleasant and helpful. More