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Steve Lewis Subaru
Hadley, MA
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We were very pleased with our experience at Steve Lewis. Both Todd and Gus were friendly and helpful, but not at all pushy. We got exactly the car we wanted for a reasonable price, without a hassle. Defin Both Todd and Gus were friendly and helpful, but not at all pushy. We got exactly the car we wanted for a reasonable price, without a hassle. Definitely recommended. More
Jesse was a great salesperson to work with, as he spent HOURS with me, making sure I found the perfect car for me. He was very patient and has a great personality for selling cars! Joe (the sales manager) HOURS with me, making sure I found the perfect car for me. He was very patient and has a great personality for selling cars! Joe (the sales manager) was fantasic and very helpful as well. I traded a 2010 Impreza which I purchased new, for a used 2007 Outback. I have no regrets, and Jesse and Joe made the decison for me that much easier. I love my new~to~me Outback, and will definetly return to SLS for service. Great dealership! More
Loved working with this dealership. Staff was very friendly. Our Car sales person Gus was wonderful. He was very professional & Courteous. He was a delight to work with. I have purchased several cars friendly. Our Car sales person Gus was wonderful. He was very professional & Courteous. He was a delight to work with. I have purchased several cars over my lifetime.Too many car dealerships are very pushy in their sales but when something happens to the vehicle they dont want to hear about it. I noticed staff interacting with their old customers when their vehicles were being serviced, everyone seems happy. This was the best one so far! Im very pleased with choosing my 2012 subaru outback and look forward to several years of enjoyment with my car. Sincerely Linda S More
An easy place to buy a car. I only drove two models (Forrester and Impreza hatchback), though drove a few in other makes at other dealerships and returned to Steve Lewis and to Subarus for their AWD. (Forrester and Impreza hatchback), though drove a few in other makes at other dealerships and returned to Steve Lewis and to Subarus for their AWD. Jesse was friendly and respectful and very willing to test drive. Not a lot to the negotiation (I paid tag price on a low-mileage used vehicle and my trade was valued at the low end of what I was willing to accept), but the package was reasonable and the car's in great shape, and I don't have a lot of time for selling my old car privately. No complaints. More
This was an excellent new car buying experience. Everyone we encountered in the dealership was friendly and helpful. Our salesman, Todd, was knowledgeable, patient, and not pushy, which we very muc Everyone we encountered in the dealership was friendly and helpful. Our salesman, Todd, was knowledgeable, patient, and not pushy, which we very much appreciated. Todd and Joe worked with us to keep us in our budget while putting us in the Forester we wanted. When we picked up our vehicle, Todd took the time to show us many features of the vehicle, bumper to bumper, and answer any questions we had, which was very helpful. We were so pleased with this experience that, when we replace another family vehicle in a few years, we will be returning to Steve Lewis Subaru. More
Not pushy, returned calls promptly, got me the car I wanted. I do, however, feel like the whole financial part, as in coming up with a price and payments, seems secretive and somewhat arbitrary. If I wa wanted. I do, however, feel like the whole financial part, as in coming up with a price and payments, seems secretive and somewhat arbitrary. If I walked away, I'm sure they would have found some way to reduce my payments. There should be a formula they use right in front of the buyer, rather than going off with the manager to "make a deal." More
We had a positive experience at Steve Lewis Subaru. We found a used Forester that we felt met our needs and the staff worked to make sure we were satisfied with the product. The car required some work, b found a used Forester that we felt met our needs and the staff worked to make sure we were satisfied with the product. The car required some work, both mechanically and cosmetically, and each of the issues was corrected to our satisfaction. In the middle of the process we adjusted the means by which we were going to finance our purchse. Although this took longer than we originally anticipated, Todd, our salesperson remained patient with us. In the end, we got the car we wanted, in the condition we wanted it, and at the price we were comfortable with. More
The experience I had at Steve Lewis Subaru was great. Jesse was very good at helping me decide what I wanted in a car. We drove a number of different cars before I made my decision to settle on an Outbac Jesse was very good at helping me decide what I wanted in a car. We drove a number of different cars before I made my decision to settle on an Outback. The staff was very warm, friendly and very informative. They did everything in their power to make it a great experience and to stay within my budget. I went back a day later pick up the outback and everything was ready. Everyone was just as friendly, helpful as they were the first time I walked through the door. I would recommend Steve Lewis Subaru and staff to everyone. It was the best experience I've had buying a car. Thank you Jesse More
I went to another dealership in the area and wasn't impressed with the customer service I got. I drove out of my way to go to Steve Lewis Subaru, and it was the best decision I could have made. The s impressed with the customer service I got. I drove out of my way to go to Steve Lewis Subaru, and it was the best decision I could have made. The sales staff was extremely helpful from the moment we walked in the door. I didn't feel pressured at all to make any decision, and when I asked for more time they granted it to me without hesitation. Todd Gerry was kind, polite, helpful, and friendly. He made us feel welcome, called us by name, and offered us more than we could have asked for in terms of customer service. He even made multiple follow up phone calls to make sure I didn't have any questions and to make sure I was satisfied with my purchase, and to offer any further assistance. I hope he's still there when I need my next car - I will absolutely be going back to see him! More
Most all aspects of purchase was outstanding--what was told to us was true. The only negative comment would be regarding the length of time to pick up the car. This could have been quicker. told to us was true. The only negative comment would be regarding the length of time to pick up the car. This could have been quicker. More