Steve Lewis Subaru
Hadley, MA
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We have been (happily) loyal service customers for over 4 years at Steve Lewis (formerly Performance Motoring). When recently shopping for a new car, we checked out what they had to offer in a used Volvo. years at Steve Lewis (formerly Performance Motoring). When recently shopping for a new car, we checked out what they had to offer in a used Volvo. Our experience from beginning to end was outstanding. Miranda (our sales rep) is both friendly and professional. We had some bumps in the road while lining up the financing; Miranda and the dealership hung in there with us. Their good judgement will be rewarded with many years more of a loyal service customer. In my mind, especially when it comes to a big ticket item like a car, customer service is king. Steve Lewis delivers. Thank you, Miranda! We'll say hello at the next oil change. -Doug and Val More
Don in the parts department is friendly and helpful. He doesn't seem to mind all my questions and understands that I might not be purchasing something that day, given the expense of the item. doesn't seem to mind all my questions and understands that I might not be purchasing something that day, given the expense of the item. More
This was my first time buying a car and as such, I did not know much about the typical dealer/customer haggling process, but still wanted to make sure that I was getting the best deal possible. I was the not know much about the typical dealer/customer haggling process, but still wanted to make sure that I was getting the best deal possible. I was therefore a very difficult customer, who walked in an hour before closing on a Sunday afternoon, and pulled whatever I could think of to try to get the cost of the car I wanted down. Gus was very pleasant (and exceedingly patient) through the whole process even though he had to stay an hour after closing to close the deal. This deal I got was so good that even my dad, who had spent most of the morning trying to give me advice on car shopping, was impressed. When I came to pick up my car tonight, I was even more impressed with the excellent customer service at Steve Lewis Subaru. I work until 5 Monday through Friday, and because of such was not able to pick up my car until 6 pm. That did not coincide with Gus's original schedule, as he was supposed to get off at 4. However, when I called and told him that I could not make that time he, once again, catered his schedule to mine. He was waiting for me when I got there, pleasant as ever, and was even thoughtful enough to ask me how work went today. Despite the fact that he was not scheduled to work at that time, Gus took as much time as I needed to go through all of the literature on the car, and then to show me and explain all of the bells and whistles on the inside of the car. This car buying experience exceeded all of my expectations, and I will absolutely be going back to Steve Lewis for my next Subaru. More
Extremely pleased with the service provided by everyone we talked to at Steve Lewis. Sales people took their time with us, were very helpful and not at all pushy which made buying our outback a very pleasa we talked to at Steve Lewis. Sales people took their time with us, were very helpful and not at all pushy which made buying our outback a very pleasant experience. More
What a fantastic crew! I didn't want to replace my 2011 Subaru Legacy, but mother nature had other plans! After the tree fell on it during the Halloween storm - I had no choice! I took delivery of my 2012 Subaru Legacy, but mother nature had other plans! After the tree fell on it during the Halloween storm - I had no choice! I took delivery of my 2012 Red Legacy with so many options I can't name them all! They were so patient with me - my biggest concern, WHAT COLOR! Todd finally won out and convinced me that red was the way to go! He was certainly right! It shines in the sun and rides like a dream! Thanks to all the staff at Steve Lewis Subaru!!! My family & I will be back again! More
We were very pleased with our experience at Steve Lewis. Both Todd and Gus were friendly and helpful, but not at all pushy. We got exactly the car we wanted for a reasonable price, without a hassle. Defin Both Todd and Gus were friendly and helpful, but not at all pushy. We got exactly the car we wanted for a reasonable price, without a hassle. Definitely recommended. More
Jesse was a great salesperson to work with, as he spent HOURS with me, making sure I found the perfect car for me. He was very patient and has a great personality for selling cars! Joe (the sales manager) HOURS with me, making sure I found the perfect car for me. He was very patient and has a great personality for selling cars! Joe (the sales manager) was fantasic and very helpful as well. I traded a 2010 Impreza which I purchased new, for a used 2007 Outback. I have no regrets, and Jesse and Joe made the decison for me that much easier. I love my new~to~me Outback, and will definetly return to SLS for service. Great dealership! More
Loved working with this dealership. Staff was very friendly. Our Car sales person Gus was wonderful. He was very professional & Courteous. He was a delight to work with. I have purchased several cars friendly. Our Car sales person Gus was wonderful. He was very professional & Courteous. He was a delight to work with. I have purchased several cars over my lifetime.Too many car dealerships are very pushy in their sales but when something happens to the vehicle they dont want to hear about it. I noticed staff interacting with their old customers when their vehicles were being serviced, everyone seems happy. This was the best one so far! Im very pleased with choosing my 2012 subaru outback and look forward to several years of enjoyment with my car. Sincerely Linda S More
An easy place to buy a car. I only drove two models (Forrester and Impreza hatchback), though drove a few in other makes at other dealerships and returned to Steve Lewis and to Subarus for their AWD. (Forrester and Impreza hatchback), though drove a few in other makes at other dealerships and returned to Steve Lewis and to Subarus for their AWD. Jesse was friendly and respectful and very willing to test drive. Not a lot to the negotiation (I paid tag price on a low-mileage used vehicle and my trade was valued at the low end of what I was willing to accept), but the package was reasonable and the car's in great shape, and I don't have a lot of time for selling my old car privately. No complaints. More
This was an excellent new car buying experience. Everyone we encountered in the dealership was friendly and helpful. Our salesman, Todd, was knowledgeable, patient, and not pushy, which we very muc Everyone we encountered in the dealership was friendly and helpful. Our salesman, Todd, was knowledgeable, patient, and not pushy, which we very much appreciated. Todd and Joe worked with us to keep us in our budget while putting us in the Forester we wanted. When we picked up our vehicle, Todd took the time to show us many features of the vehicle, bumper to bumper, and answer any questions we had, which was very helpful. We were so pleased with this experience that, when we replace another family vehicle in a few years, we will be returning to Steve Lewis Subaru. More