Steve Lewis Subaru
Hadley, MA
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From the moment my husband and I walked into Steve Lewis Subaru, we instantly felt at ease with the processing of buying a new car with the friendly and no pressure environment that they offered. Jesse was Subaru, we instantly felt at ease with the processing of buying a new car with the friendly and no pressure environment that they offered. Jesse was beyond helpful and patient with us, answering any questions we had and took the time to walk through all the features of the Outback we test drove - never rushing us through the process. Both Jesse and Joe worked very hard to accommodate what we wanted out of a new vehicle, while offering a fair price for my trade in. When we picked up our car Jesse took the time inspect the vehicle thoroughly with us, and even introduced us to the service staff that we'd be working with for any future required maintenance. Needless to say, we love our new Outback and know that we're in good hands with Jesse and the Steve Lewis Subaru crew for service in the future! More
Not too long ago I decided it was time to upgrade my car. I had driven a Legacy for a number of years and have many family members and friends who own Subarus also, so I knew that I definitely wanted to stay I had driven a Legacy for a number of years and have many family members and friends who own Subarus also, so I knew that I definitely wanted to stay a part of the Subaru family. I just didn't know which model I wanted to have next. Gus showed me a couple of different models and explained all the improvements Subaru has made recently. He was very honest and knowledgable. Once I decided what fit me the best, the rest of the process went fairly quickly and smoothly and I am now the proud owner a 2012 Impreza Premium! More
I was immediately impressed with the professionalism of the staff as well as their friendly and courteous manner. Having already experienced another dealership, it took me just a few minutes to know that the staff as well as their friendly and courteous manner. Having already experienced another dealership, it took me just a few minutes to know that I wanted to make a deal at this dealership. They carefully listened to my concerns and responded directly. When I asked for another day to think things over, they respected my wishes, rather than pushing for a close that day. I came back the next day and closed the deal. Picking up my new car was very enjoyable. I am 100% satisfied. I am looking forward to going back to this dealership for service. More
I have worked with Miranda in the past, when Steve Lewis I have worked with Miranda in the past, when Steve Lewis was Performance Motoring. I had such a great experience with Performance that I was nervo I have worked with Miranda in the past, when Steve Lewis was Performance Motoring. I had such a great experience with Performance that I was nervous about going to a "new" dealership. I had no need to be worried. When Miranda was not available Jesse was very helpful and was more than willing to answer any questions we had. I really appreciated that when he was not absolutely certain of an answer he would say so, then find the answer for us. I had a great experience and would not hesitate in purchasing a vehicle from them again. More
I was pleased with Todd Gerry and the other Steve Lewis Subaru employees I had contact with. I had been a loyal customer at another Subaru dealer in Shrewsbury for 2 consecutive leases, over 7 years. Subaru employees I had contact with. I had been a loyal customer at another Subaru dealer in Shrewsbury for 2 consecutive leases, over 7 years. When my lease was almost up, and I said I wanted to buy a NEW car and be done with leasing, my Shrewsbury dealer responded by calling me back with 'great figures' to lease again. While that would have suited THEM fine, it wasn't what I asked for. My sales rep made no effort to help me to buy a car from him! Still, I wasn't going to leave them. Then I thought a call to Steve Lewis Subaru wouldn't hurt. I'm glad I gave it a shot! Initially, I talked with Steve Gonzalez, and right off the bat was given an attractive price for a 2012 Forester, beating the quote that I'd finally been given by my original dealer, no haggling, no run-around, no having to plead for the information I was seeking. I decided I'd make the trip (an hours drive) to talk with them, and was pleased with the next person I talked with - Todd Gerry. Todd provided me with KEY information that my original Subaru Dealer never bothered to share with me, which was that I had equity in my leased vehicle, which would allow me to trade it in and purchase a vehicle instead. Kind of an important detail! I had no idea that I could trade-in something I didn't own! I was very pleased with the personal service and effort made by the folks at Steve Lewis Subaru. Thank you. More
Dealership was friendly. Inventory had what I wanted. Salesman was available immediately. Financing was prompt and fair. Car was ready when promised. Delivery orientation was thorough. Salesman was available immediately. Financing was prompt and fair. Car was ready when promised. Delivery orientation was thorough. More
Everyone was very friendly, honest and easy to work with. I had spent a lot of time test driving other cars and dealing with other dealerships, and it was a relief to finally find a dealership that treated I had spent a lot of time test driving other cars and dealing with other dealerships, and it was a relief to finally find a dealership that treated me respectfully and that I could trust. I would definitely refer other people to Steve Lewis and I am very happy with my purchase. More
Both Rita and I were very pleased with the customer service which we received from Jesse. He asked all of the right questions prior to the sale so that when we arrived to pick up our new car everything service which we received from Jesse. He asked all of the right questions prior to the sale so that when we arrived to pick up our new car everything was ready to go. Thanks, too, to Myron who's pleasant and efficient manner made things go well also. More
Jesse Bilodeau was very helpful and patient in guiding me through the purchase of my first new car. He went out of his way by coming in to the dealership on his day off when I took ownership of the car to s through the purchase of my first new car. He went out of his way by coming in to the dealership on his day off when I took ownership of the car to spend time with me explaining the features of the car. More