Steve Lewis Subaru
Hadley, MA
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My experience at Steve Lewis Subaru was much better than any car buying experience Ive ever had. As I was test driving an Impreza my Salesman explained all the features of the vehicle with real knowledge, any car buying experience Ive ever had. As I was test driving an Impreza my Salesman explained all the features of the vehicle with real knowledge, and not cheesey carsalesman enthusiasm. I felt very comfortable with purchasing my vehicle, like I was making an informed decision with someone holding my hand, not shoving me along. Never once did I feel pressured to make a purchase, or to sit around in the dealership while they tried to convince me to purchase a vehicle. The purchasing process took a couple hours, a short time compared to some places, which I greatly appreciated because my time is precious, and this long review should be a testament to how happy I was/am working with Steve Lewis. My vehicle had to be brought in from another dealership, but I drove it away the next day, and will continue to drive it for years to come, but if I decide I need something different, I will definitely be going back to Steve Lewis. More
I purchased a 2012 WRX from Steve Lewis Subaru and spoke with Pete Lustenberger. The fact that they were open on a Sunday was what made this all possible because I was looking for a dealer nationwide as I w with Pete Lustenberger. The fact that they were open on a Sunday was what made this all possible because I was looking for a dealer nationwide as I was very specific on the type of WRX that I wanted. From the very beginning Pete was so helpful and very informative. His no pressure sales approach made me feel like I was buying a car from a friend and not just a dealer. He facilitated the shipment of my car from Massachusetts to Ohio and kept me in the loop at all times as to the where abouts and ETA by communicating with the shipping company and relaying updates back to me. Pete is the epitome of what all customer service and sales people should be like. I hope I buy my next car from Steve Lewis Subaru and get to work with Pete again. More
Peter was extremely helpful and attentive with everything. I went in there with no idea what model car i wanted and he helped me narrow it down to what worked best for my life. He was also very a everything. I went in there with no idea what model car i wanted and he helped me narrow it down to what worked best for my life. He was also very attentive but not overly aggressive because there was a good month break between when i first test drove the car and was able to get my finances together and he kept in contact with me checking in to see how everything was going and when i did finally come back in to buy the car he remembered everything i had told him about my situation on my first visit (he even remembered the name of my friend who had come with me the one time a month before hand). I would also like to add that Myron the finance manager was kind and extremely helpful in figuring out what loan options would work best for me. Over all I would definitely recommend Peter and the rest of the Steve Lewis Subaru team. More
Steve Gonsalves helped us greatly with internet pricing. Then David Hanks helped us with the final pricing for our accessories we wanted. Thanks so much, great guys to work with. Special thanks to David Ha Then David Hanks helped us with the final pricing for our accessories we wanted. Thanks so much, great guys to work with. Special thanks to David Hanks who took the time to explain all the paperwork and show us how our new Outback worked. We were very pleased with the overall experience at the dealership, everyone was so friendly and helpful. More
I had a fabulous experience with the folks at Steve Lewis Subaru. My main sales person was Gus Erksine who is knowledgeable, friendly, honest and attentive. I spent enough time at the dealership that I was Subaru. My main sales person was Gus Erksine who is knowledgeable, friendly, honest and attentive. I spent enough time at the dealership that I was also helped by other sales people and staff and everyone was honest and helpful. I truly felt like I drove away with exactly the car I wanted and needed as well as a dealership that I can trust to continue to take care of the car's needs and friends who will make stopping by something to look forward to. Highly recommended. More
everyone we encountered was very friendly and offered their assistance, without being phony. the lot is nice, reasonably large with a good selection. the showroom and sales area has a good layout, with their assistance, without being phony. the lot is nice, reasonably large with a good selection. the showroom and sales area has a good layout, with a nice waiting room. Gus, our sales associate, was extremely helpful. this is our first really 'high tech' car and all the possibilities and electronics can be a little overwhelming but Gus was patient, reassuring and encouraged us several times to return to the store anytime with any questions or problems. He obviously knows a lot about the cars. buying a car is both exciting and stressful. these folks did a real good job making it go as smoothly as any i've ever experienced. More
I have purchased many new cars in my lifetime. I was holding off this purchase because I went to another Subaru Dealer in my area and got a run around. You know the deal….Your car is worth nothing as a holding off this purchase because I went to another Subaru Dealer in my area and got a run around. You know the deal….Your car is worth nothing as a trade in. The dealer has all these hidden charges on their car etc. I’m the kind of person who doesn’t like getting a run around. I’m a very informed shopper I do my homework before I make a major purchase. I walked into Steve Lewis Subaru with all my detailed information in hand because I have heard all the stories before. My time is valuable and I don’t want to waste it or be insulted by the lack of integrity a business has. I traveled a good 45 minutes to get there. I was introduced to Todd and from that point on I began to experience a whole new way of doing business. He took the time to answer all of my questions. He listened to what I wanted in the car as well as what my price range was. He was low key with no pressure. OMG….What a breath of fresh air! It was the best experience I have ever had and will send my family and friends to Todd and to Steve Lewis Subaru. They have something that I haven’t seen in many years. They have Integrity and great customer service! Thank you Todd after all these years you have changed my mind about buying a car....you are the BEST! More
I enjoyed my first time experience buying a new car with Steve Lewis Subaru and the friendliness and help that Todd Gerry gave was comforting and great. I would definitely recommend them and tell my friends Steve Lewis Subaru and the friendliness and help that Todd Gerry gave was comforting and great. I would definitely recommend them and tell my friends to seek out Todd! More
Jesse was very knowledgeable of the Subaru product line. We purchased the Outback at a very fair price and drove away with the new car on the same day. The experience of buying a new car at Steve Lewis's Su We purchased the Outback at a very fair price and drove away with the new car on the same day. The experience of buying a new car at Steve Lewis's Subaru was far less painful than I had anticipated and everyone I dealt with was very pleasant and helpful. I would definitely be a return customer in the future. More