Steve Lewis Subaru
Hadley, MA
Filter Reviews by Keyword
By Type
Showing 3,364 reviews
I had given up hope of finding the particular set of 2012 Subaru Forester features I wanted and was planning on ordering a 2013. A friend in Mass. found Steve Lewis for me. (I live in NH.) Peter Lustenberger Subaru Forester features I wanted and was planning on ordering a 2013. A friend in Mass. found Steve Lewis for me. (I live in NH.) Peter Lustenberger went out and found my car for me. As my old 2002 Forester had just had a terminal transmission-clutch failure, this really pulled my chestnuts out of the fire. Great job Peter! More
Jesse was amazing. He was friendly and fun and warm and also EXPLAINED EVERYTHING about the car! I had a lot of the same features on the previous car but didn't know about them because at the previous deal also EXPLAINED EVERYTHING about the car! I had a lot of the same features on the previous car but didn't know about them because at the previous dealership, I wasn't told!!! Thanks, Jesse! More
I am so happy I did found Steve lewis Subaru because Thay was helpful friendly and I got the car I want and I like. Thank you.... was helpful friendly and I got the car I want and I like. Thank you.... More
I had a great experience with this dealership. I hate shopping for new cars and this was the 2nd dealership I had been to, so at this point I was probably not the easiest customer to deal with, but overa shopping for new cars and this was the 2nd dealership I had been to, so at this point I was probably not the easiest customer to deal with, but overall I think I was treated fairly and purchased my new Impreza at a fair price. Jesse was very friendly and took the time to show me all the features of my new car, not to mention he helped me clean out my old car I was trading it (in the rain) - which is probably something he did not have to do and I have never had a sales person do that before! So overall I would recommend this dealership. The staff was very friendly and Jesse was fantastic to deal with and made the process much easier. More
The only thing that I didn't like about my experience is the recorded phone call I got thanking me for my purchase. A real person is always better especially when you make such an important purchase. Othe the recorded phone call I got thanking me for my purchase. A real person is always better especially when you make such an important purchase. Otherwise this dealership was great and sales people were not pushy or pressuring compared to other dealers I went to. More
I recently purchased a used vehicle at Steve Lewis Suburu. It was such a great experience working with this dealership. After my initial email inquiry, Steve Gonsalves responded promptly answering Suburu. It was such a great experience working with this dealership. After my initial email inquiry, Steve Gonsalves responded promptly answering any questions I had and checking in with me over the next week. The tone of his emails were always friendly and informative but never pushy which is how I would describe most of the emails/phone calls I received during my car buying process. When I arrived at the dealership Steve introduced me to Gus who showed me the car I was interested in, answered any questions I had and discussed trade in and pricing with me. He did his best to get me as close to the price I was looking for. At one point Kerry O'Sullivan came over to do some final negotiating and he was friendly and helpful as well. Myron Callender helped me with the financing portion. He was efficient and explained everything in detail. I had a very negative experience at an previous dealershsip where I came close to buying a car before I went to Steve Lewis Suburu. It was so nice to have a positive experience at this dealership and to be able to say wonderful things about each and every person that I dealt with during my time there. They took care of all the paperwork, DMV visit, and delivered the car to my doorstep (more than two hours away and in a different) state and picked up my trade in at that time! Highly recommended!! More
Upon entering the dealership, I was quickly greeted with warm, friendly smiles and handshakes (naturally). I was introduced to Justin. He accompanied me as I test drove two vehicles: the Forrester and the warm, friendly smiles and handshakes (naturally). I was introduced to Justin. He accompanied me as I test drove two vehicles: the Forrester and the Impreza. Working with Justin was a terrific experience. He was polite, respectful, and listened to what my financial needs were. He patiently answered all of my questions, and when he didn't know the answer, he was honest and found someone who could answer my questions. That was a unique experience in a car dealership. I will definitely recommend to my friends and family to visit this dealership! More
I had a great experience. I had done a fair amount of research on line, so I know exactly what I was looking for, and Peter was very helpful in delivering it. He was very attentive, personable and helpe research on line, so I know exactly what I was looking for, and Peter was very helpful in delivering it. He was very attentive, personable and helped work out a more than fair price. More
I had already decided on a Subaru, but wasn't sure which direction to go on used versus new. Jesse was so good at showing me all the options I could go with as far as models, options, and financing. I set direction to go on used versus new. Jesse was so good at showing me all the options I could go with as far as models, options, and financing. I settled on a 2009 Forester L L Bean Limited that I had had my eye on a few years ago and really liked. The whole process from test driving to financing, as well as returning to complete minor cosmetic work that I had requested at time of purchase was painless. In the past I have found that the process of car purchases has been as painful as root canal (haven't had one myself, but I have heard stories!!). Jesse is a true professional who understands his customers' needs in a vehicle and steers them in the right direction with no heavy handed sales tactics. I love my Forester!! More
We had visited a couple other dealers, and just hadn't found anyone that we felt comfortable working with. We decided to give Steve Lewis Subaru a chance, and are so glad we did. We hadn't planned on bu found anyone that we felt comfortable working with. We decided to give Steve Lewis Subaru a chance, and are so glad we did. We hadn't planned on buying a brand new car, but we were presented with such a good offer, that we took it. When we told another dealer what kind of a deal we got, he literally seemed stunned. That's when we knew it was a good deal. We worked with Todd, Steve and a bit with Kerry. Everyone was very nice, easy to talk with, knowledgeable and (surprisingly) not pushy! They truly believe in their product, so selling it seems to come very naturally. More