Steve Lewis Subaru
Hadley, MA
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We had a very positive experience at Steve Lewis. Peter was helpful and accommodating as we tried to decide which car was the best one for our family. Peter was friendly and professional and helped us in o was helpful and accommodating as we tried to decide which car was the best one for our family. Peter was friendly and professional and helped us in our decision-making process in the time frame in which we needed. We appreciated how helpful Peter was and all that he did to assist us in purchasing our new car. More
Steve Lewis Subaru has put together a wonderful team of associates, service technicians and managers. As an older woman approaching a "car salesperson," my past experiences have been so out of my comfort associates, service technicians and managers. As an older woman approaching a "car salesperson," my past experiences have been so out of my comfort zone and leaving me feeling very inadequate. The initial welcoming as I came through the door at Steve Lewis' Subaru by Jesse Bilodeau and the remainder of my visit proved to be fantastic. Jesse is a very professional salesperson with knowledge of his product, but most importantly, with an understanding and caring attitude of his client. I was not made to feel inadequate in my indecisiveness, but always felt that "yes, there is another alternative." Decisions were left to me after full explanation during every part of the sale. I was not made to feel that these decisions were incorrect. The sales manager went over all the financial papers thoroughly answering questions or concerns I would raise, and always with a very positive and upbeat attitude. I came away from this sale feeling more than satisfied with my purchase and with the new people I had met and dealt with through this process. I plan to have this Subaru a very long time, and you better believe I will recommend Steve Lewis Subaru to any and all of my friends. Thank you Subaru, Thank you Steve Lewis, and double thanks to Jesse Bilodeau and to the Sales Manager who may my purchase "an event" that was not so overwhelming to me. Carol Morrison More
Corporate Subaru took a very long time to make my special order Impreza Sport Limited. Jesse and the rest of the team at Steve Lewis did their utmost best to try to find ma a vehicle similar to the one I wa order Impreza Sport Limited. Jesse and the rest of the team at Steve Lewis did their utmost best to try to find ma a vehicle similar to the one I wanted, but there just weren't any in all of the Northeast. Jesse kept me informed as to the whereabouts of my beautiful white Impreza as best he could, and when it finally showed up on the dock, he got it to me very efficiently. I certainly would have like the car sooner, but it wasn't the fault of anyone at Steve Lewis. They were/are a pleasure to do business with. (And now that I have exactly what I wanted, it was worth the wait!) More
this is the second time that we have bought a subaru with John Acadia. He has been knowledgable, helpful, and friendly. He has taken care of the smallest details as well as helping us make a good decision in John Acadia. He has been knowledgable, helpful, and friendly. He has taken care of the smallest details as well as helping us make a good decision in matching the best car for our needs. It has been a pleasure to work with him and he is one of the reasons that we chose to purchase a second Subaru. More
We recently purchased our third new Forester. All three from Steve Lewis Subaru! We consider ourselves lucky to have worked with Peter!! He was very friendly and professional. He explained everything a from Steve Lewis Subaru! We consider ourselves lucky to have worked with Peter!! He was very friendly and professional. He explained everything about the car and was very patient answering all our questions. He followed up with us a few days later to see if we had any additional questions or concerns. Peter is such an asset to Steve Lewis Subaru! More
I recently got my second Forester (3rd Subaru in the family from Steve Lewis), and it was a wonderful experience as always! The staff (especially Kerry, Dave, and Myron) are incredibly friendly, knowled family from Steve Lewis), and it was a wonderful experience as always! The staff (especially Kerry, Dave, and Myron) are incredibly friendly, knowledgeable, and helpful, and the process couldn't have been easier. We also got a great deal on a new 2012. They really take their time with each customer in terms of test drives and explaining all of the bells and whistles of the car. We love Subarus and only consider buying them from Steve Lewis! More
If you are looking for a Subaru and are sick of high pressure dealers go to Steve Lewis. Straight talk and real prices is what I received. All the employees I dealt with are courteous and well traine pressure dealers go to Steve Lewis. Straight talk and real prices is what I received. All the employees I dealt with are courteous and well trained to deal with people. My salesperson was Larry Flakes. Yes he sold me a vehicle that I am very happy with it but Larry took extra effort to make the transaction smooth. I actually had fun buying a vehicle from him and I think that is rare. More
We were very up front with Justin when we arrived at the dealership that we were gathering information and not in a hurry to purchase. And we mentioned we have had two unbelievably negative dealer experienc dealership that we were gathering information and not in a hurry to purchase. And we mentioned we have had two unbelievably negative dealer experiences (NOT with Steve Lewis Subaru), so we were not interested in an aggressive sales experience. He proved to us that he understood that. He followed up with calls and emails during the week we were considering all of our options, but he managed to find the balance -- we never felt as if we were pressured, but it was clear he wanted to do whatever he could to arrive at a deal we could all be happy with. We were very pleased with the whole experience, got a deal we were comfortable with, and I expect our next vehicle purchase will happen at this dealership if the relationship continues to be positive. The other people we worked with throughout the purchase were also very helpful. We felt as if the whole team really wanted our business -- enough that they stayed late on the Friday night of a holiday weekend to make it happen, which we appreciated. More
We have purchased two other Subarus from Steve Lewis and We have purchased two other Subarus from Steve Lewis and were so impressed, that we returned when we were looking for another Forester. I couldn't We have purchased two other Subarus from Steve Lewis and were so impressed, that we returned when we were looking for another Forester. I couldn't imagine a dealership being any better than Steve Lewis. Everyone was friendly, ready to answer questions, and extremely helpful in every way. We first talked to Kerry O'Sullivan and then Dave Hanks helped us through the whole process. It was the easiest transaction ever. The car sells itself, and we were very happy with the price. We have been to other dealerships that we have simply walked out of because of the atmosphere, but Steve Lewis is a delight to do business with. Dave was excellent to talk to, answered all our question, and took care of all the paperwork and made it so easy. We bought the car for our daughter, and he was very gracious and spent over an hour showing her all the "ins and out" of the car when we picked it up. I can't say enough kind things about him, and about everyone else we dealt with. The new showroom is beautiful and very comfortable. I was impressed with the fact that Dave gave us all his attention and didn't interrupt our visit with phone calls and such. Myron helped us with all the paperwork and was also excellent to work with. Kerry was extremely friendly and set a great tone for the whole experience. I felt like they went out of their way to be kind and helpful. My daughter loved her car, and we loved the car buying experience. We are totally impressed! More
Being the type of person who knows exactly what I want, I requested more information about a new car from Steve Lewis Subaru. Within an hour, Pete had contacted me and we were well on our way to organizing m requested more information about a new car from Steve Lewis Subaru. Within an hour, Pete had contacted me and we were well on our way to organizing my new car purchase. Pete's quick response time and excellent customer service followed me throughout the entire process. When Steve Lewis did not have the model/trim/color that I wanted, Pete was quick to hunt it down for me. All of my questions were IMMEDIATELY answered (usually through email), one response within the hour despite being after work hours! He played the crucial role in helping this process go seamlessly and getting me exactly what I wanted. Thank you Pete. More