Steve Lewis Subaru
Hadley, MA
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There were NO high pressure tactics from either my salesman, Todd Gerry, or the finance person that I dealt with, Myron Callendar. I went in originally to look at Foresters, and was advised to check salesman, Todd Gerry, or the finance person that I dealt with, Myron Callendar. I went in originally to look at Foresters, and was advised to check out the Crosstrek, by Kerry O'Sullivan. There seems to be a high level of team work. I went to another dealer to check out some of their products, and was quickly turned off by the high pressure tactics and sleaziness. SGraves More
Good Morning My name is Matthew Principe and I Good Morning My name is Matthew Principe and I bought a 2013 Subrau and my first impression was a huge WOW. The moment I walked through Good Morning My name is Matthew Principe and I bought a 2013 Subrau and my first impression was a huge WOW. The moment I walked through the door I was greeted by a staff member. I wasa waiting for Larry in the customer lounge and he took the time to introduce himself to me. Larry asked the right questions and took ample time to find the right Subrau for me. We took a test drive and Larry answered all my questions. Larry asked me what would it take to earn your business today,I replied and he wrote it down and presented my request to the management staff.He worked very hard to get me a great deal,and extremely impressed with Larry and very excited about the experience with Steve Lewis Subrau. On Saturday December 1,Peter Lustenberger delivered my Subrau and walked me through the paperwork process and set up my first appointment with the service department. Peter kept my Subrau inside until it was time for delivery because of weather conditions. Peter was very through with the entire Subrau from top to bottom and even set up my blue tooth system. Peter spent time with me so I have an understanding of my Subrau. I am extremely pleased with the entire car bvuying process and the attention I received from the entire staff. Thank You Matthew Principe More
Took my 2002 Outback for checkup and found it needed too many repairs. So-- decided to invest in a new car. Bought a 2013 Forester.Just a bit pricier with all the additional maintenance coverage.- but the c many repairs. So-- decided to invest in a new car. Bought a 2013 Forester.Just a bit pricier with all the additional maintenance coverage.- but the car handles nicely and I expect to keep it for a long time. More
Gus and all the other people we had contact with were friendly and were willing to take their time. I felt no pressure! Gus went over all the options I was interested in and didn't push for any additio friendly and were willing to take their time. I felt no pressure! Gus went over all the options I was interested in and didn't push for any additional ones. He was very thorough when showing us the car and all its "bells and whistles". I had to come back for help with my bluetooth and Gus was as helpful as if I was purchasing another car - thanks. Oh by the way he got the bluetooth working just fine!!! More
Overall the folks we had involvement with during the purchase of our new Subaru were very friendly, helpful and exerted zero pressure. Gus Erskine was our assigned sales consultant and my wife and I fo purchase of our new Subaru were very friendly, helpful and exerted zero pressure. Gus Erskine was our assigned sales consultant and my wife and I found Gus to be exceptional in his overall knowledge of the product(s), his friendly disposition, and his willingness to go the extra mile to answer our questions, show us multiple times the different features on the car, and make sure all bases were covered during the whole process. Highly recommend Steve Lewis Subaru even if you are undecided. They will provide information without putting pressure on you for a quick sale on a car or additonal options. More
We had a great car buying experience at Steve Lewis Subaru. We were very close to purchasing a two wheel drive luxury sedan from another manufacturer, but decided we should look at a Subaru because we Subaru. We were very close to purchasing a two wheel drive luxury sedan from another manufacturer, but decided we should look at a Subaru because we live on the outskirts of town and an all wheel drive car makes sense for us. Subaru owners we had talked to were very happy with their cars. This was our first Subaru so we tried out several cars over the course of three different visits. Larry and Peter were patient and very attentive, as were all of the other folks at the dealership. There was no pressure to make a decision and when we knew exactly what we wanted it didn't take long to agree on a fair trade in value and purchase price. Myron took care of the financial details. When we took delivery Peter went over all of the controls and features, paired my phone and set up our first service appointment. We are very pleased with the way we were treated and with the patience and professionalism of all of the staff. We love our new Outback and I expect that we will be Subaru owners and Steve Lewis customers for a long time! More
My old Subaru finally died today and I had it towed to Steve Lewis Subaru. I purchased my 7th New Subaru from Steve Lewis and the 13th new car overall that my wife and I have owned. I have never been tr Steve Lewis Subaru. I purchased my 7th New Subaru from Steve Lewis and the 13th new car overall that my wife and I have owned. I have never been treated better. I can honestly say that the only company that I have ever dealt with that combines quality products with stellar customer service is Apple. I received an unbelievable deal on both the trade in and the new car. The truth is I had nowhere else to go but they still gave me a great deal. To top it off I got a four year .9% loan with no money down. They had an excellent selection of Outbacks and I tried all three styles. I purchased the maintenance program that includes free tires for the first 150000 miles which is also a fantastic deal for me as I drive about 40000 a year. I would strongly encourage anyone interested in a Subaru to visit Steve Lewis. I live 90 miles away and had my old car towed 60 miles because I have been treated so well for so long. More
We were told about Steve Lewis Subaru by our nephew. He said they were a fast growing company who really cared about what they do. My husband and I have always been "GMC" customers but decided to give Sub said they were a fast growing company who really cared about what they do. My husband and I have always been "GMC" customers but decided to give Subaru a try since we didn't have any prior knowledge about these cars. We test drove several Subaru's. The drive and comfort was better than the Toyota's and Nissan's we test drove at a previous dealer. To our surprise we kept going back to the Subaru. We fell in love with a 2012 Subaru Outback, with leather heated seats! What else could we ask for.... We were introduced to Joe Clark who sat us down with John Acadia. From the start of our meeting we never felt pressured. John was pleasant to deal with and answered all of our questions. He even owns an Outback-go figure. We never felt like it was a quick sale and he made a point to let us know he was with us for the long haul. He said anytime we had questions or concerns we could call him. To conclude, I'd refer friends and family to Steve Lewis Subaru. I've been back to purchase accessories for the car and have been greeted in the same professional manner from the service department. I plan on having service done here also when the time comes - reasonable prices, comfortable waiting area and confident staff. If you haven't tried Subaru- you should, you won't be disappointed. Thank you Steve Lewis for taking the pain out of purchasing a car! Signed, Another Happy Customer More
Peter had great customer service. My daughter and son-in-law had gone to several other car dealerships with me previous to my visit to Steve Lewis Subaru. They ended up purchasing a Subaru from Pete son-in-law had gone to several other car dealerships with me previous to my visit to Steve Lewis Subaru. They ended up purchasing a Subaru from Peter a week after me! More
I stopped by the dealership to check out Subarus since we I stopped by the dealership to check out Subarus since we are moving to CA and will need something with 4WD. John was really helpful and when my I stopped by the dealership to check out Subarus since we are moving to CA and will need something with 4WD. John was really helpful and when my wife and I went back a week later he spent several hours with us as we checked out the Outback and Forester (finally deciding on the Outback). A really friendly dealership, very impressed. Sorry we won't be able to take advantage of their free tires offer though as we will be moving away! More