Steve Lewis Subaru
Hadley, MA
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When I first came in to Steve Lewis Subaru to check out the different models, Dave spent several hours with me, test driving several models and never tired of asnswering my myriad of questions! (And I ask the different models, Dave spent several hours with me, test driving several models and never tired of asnswering my myriad of questions! (And I ask a LOT of questions!) I really appreciated his thorough knowledge of the various models, and taking the time to tell me about them. When I finally made my decision and came in to make my purchase, Dave was on leave with his new born baby. So Kim stepped in to write up the paperwork and Myron helped me with the finances. Kim and Myron both have great personalities and it was a pleasure spending the time with them. All in all, the staff at Stever Lewis is very personable, knowledgeable and will go out of their way to make sure you are happy. More
Gus started off with a slightly elevated temperature of salesman, but quickly settled back to 98.6 warm human. He is very patient and with a good sense of humor, despite my wife and myself being somewhat t salesman, but quickly settled back to 98.6 warm human. He is very patient and with a good sense of humor, despite my wife and myself being somewhat testing, skeptical customers. Gus is very knowledgeable of the vehicles and patiently answered any and all questions we had. When I found my attention distracted from a new Impreza hatchback to a used Prius on the lot, Gus did not try to keep me on the track of a new car sale, but very agreeably went and got the key for the Prius, and took us out on test drive; this after just having hosted us on one with the Subaru. Gus and the rest of the sales team-- I also worked with and was impressed with Kerry and Myron-- are trying hard to make the dreaded car buying experience a good and fair one, and this is much appreciated, because like so many, I have been through the getting drawn, quartered, filleted experience in the past. The experience with Steve Lewis Subaru has been a refreshing, welcome contrast to that. My only suggestion is for whoever fills out the specs for the used cars, to double check for accuracy, because a couple of things said to be, weren't. In sum though, I think I ended up with a fair deal, and everyone at Steve Lewis went out of their way to see it through and make it happen. Thanks! More
Peter got us into our new car in a pinch; our ordered car wasn't coming until January! Great service, awesome cars, and wonderful attentiveness. wasn't coming until January! Great service, awesome cars, and wonderful attentiveness. More
This dealership is fantastic. Customer service is top notch. We never felt pressured and we felt comfortable every step of the way. Kerry and Kim went above and beyond to give us a positive experience. W notch. We never felt pressured and we felt comfortable every step of the way. Kerry and Kim went above and beyond to give us a positive experience. We will be back again! More
I purchased a 2010 Volvo V70 I found via cars.com and had a wonderful experience doing business with Steve Lewis Subaru. John, Holly, Myron, and Kerry made it happen! a wonderful experience doing business with Steve Lewis Subaru. John, Holly, Myron, and Kerry made it happen! More
We had a really good experience with Steve Lewis Subaru. We worked with two different sales people (just by chance) and never felt pressured or like someone was trying to "up-sell" us. They also did an exc We worked with two different sales people (just by chance) and never felt pressured or like someone was trying to "up-sell" us. They also did an excellent job trying to get us the car that we wanted. They have also been very thorough at ensuring that we were satisfied. We would go back! More
Kim Nall was very helpful, friendly, and knowledgeable about the cars she was selling. She was eager to help and to answer all of our questions. Also, she was very flexible with her schedule, thereby he about the cars she was selling. She was eager to help and to answer all of our questions. Also, she was very flexible with her schedule, thereby helping us to wrap up the deal in short order. I would recommend her again! More
Jesse and all the guys who subbed for Jesse on his day off were all friendly and helpful. It's a first rate operation. Even the shuttle men were a pleasure. A couple of problems post-sales have turned off were all friendly and helpful. It's a first rate operation. Even the shuttle men were a pleasure. A couple of problems post-sales have turned up and seem to be handled positively. Still have concerns with the remote system. Time will tell if that needs additional attention. More
Jesse was an excellent salesman. He didn't pressure me to buy. When I said I didn't want certain features he didn't continue to push them. I want a trailer hitch on the back of my car and he even said t to buy. When I said I didn't want certain features he didn't continue to push them. I want a trailer hitch on the back of my car and he even said that those can be purchased more cheaply from U-Haul. He listened carefully to what I was looking for in a car and made recommendations accordingly. Once I selected a car to purchase, we sat in the car and he went over its features with me in-depth. He made a great effort to answer all of my questions, even after I had already purchased the vehicle. He even came in on his day off to complete the sale paperwork because it fit better with my schedule! This was all around a great sales experience. More
The sales team was very attentive to my concerns and made shopping for a new car fun. They kept me up to date on the delivery after working hard to secure the vehicle I wanted, and got the car into my hands shopping for a new car fun. They kept me up to date on the delivery after working hard to secure the vehicle I wanted, and got the car into my hands in great shape as quickly as possible. They made me quite comfortable with getting ongoing service for my car at the dealership and making me feel confident I could recommend the dealeship to my friends. So far, I believe they helped steer me toward the car I was looking to find and with which, so far, I am extremely happy. More