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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

March 23, 2022

Jesse and the Service Team are incredible, fast turn-around and superior work. They exceed customer satisfaction to elicit customer loyalty! More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2022 -

Steve Lewis Subaru responded

Barry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, Jesse and our service team look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 23, 2022

We bought a used Forester at SLS, they had several to look at and test drive. Vinnie, our salesperson, was very helpful and brought several cars to the door for us to take for test drives. We bought one More

by mark christian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Ryan Spahl, Vincent Zanetti
Mar 24, 2022 -

Steve Lewis Subaru responded

Mark, It's great to hear that Vincent was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Forrester. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

March 22, 2022

Always willing to assist. Jesse and his team are very helpful and I am completely satisfied. More

by peter.foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Todd Gerry, Benny Cruz, Terra Hondrogen, Joseph Boucher
Mar 23, 2022 -

Steve Lewis Subaru responded

Peter, Thank you so much for your kind words for Jesse and our team. We appreciate you taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 22, 2022

I had an unexpected tire issue. I went in without an appointment due to the scary reading of my PSi, which kept going down no matter how much air I put in the tire. I was received w More

by kreilly1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 22, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

March 21, 2022

Great service -very polite-professional- People- it was very nice the available loaner car was very helpful for me- More

by TCORDOBA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know, Benny Cruz, Terra Hondrogen
Mar 21, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

March 21, 2022

They never reset the TPMS sensor when I have winter or summer tires installed. Which means I have to return 20 minutes later when the TPMS light comes on and wait while they reset the TPMS. Why not do it More

by jim.morris.f
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Benny Cruz
Apr 07, 2022 -

Steve Lewis Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for providing your contact information and someone from our management team will be in touch shortly. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

March 21, 2022

This is the best Subaru dealership for purchasing a car and for service! Excellent, friendly staff and great service! More

by Carmutch44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 21, 2022 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

Mar 21, 2022 -

Carmutch44 responded

Mr. Joe, You've got the best team! I've said it before and I'll continue to tell everyone how you treat me like I'm your family and I appreciate all you do for me and my husband. Thank you, Carolyn Mutcherson

March 20, 2022

Steve Lewis is a wonderful place to buy a car. Todd (my salesman) was great! Overall the whole experience was painless, friendly, and efficient. So far loving my new ride! Will definitely recommen More

by cformans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, David Hanks, Michael Teixeira
Mar 21, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Todd and our team, and we look forward to working with you again! Joe Clark General Manager

March 19, 2022

Efficient and friendly service - love having the option for express oil changes and pre paid service work More

by JOYTOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 21, 2022 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 19, 2022

Great serve all the time, no matter what I have done to my car. Would definitely recommend them to my friends and family. More

by ljudd816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 21, 2022 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

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