
Steve Lewis Subaru
Hadley, MA
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Great First Dealership Experience I went to Steve Lewis already knowing I was interested in buying a Subaru and needed no further persuasion in that regard. However, I did not have any I went to Steve Lewis already knowing I was interested in buying a Subaru and needed no further persuasion in that regard. However, I did not have any previous experience buying from a dealership and knew the reputation that many had of not caring about the customer but only about the sale. When I first went it was just to sit in a few vehicles and start to get a sense of what my preferences were and to learn more about each of the vehicles. I talked to David and did not feel any pressure to commit to anything but was able to look and ask any questions I had. I went in a couple weeks later to test drive a couple vehicles, again with David, and had another similarly great experience. He was able to make recommendations based on what I would be using the vehicle for and what my budget was. I was only living in state temporarily and had already moved out of state when it came time to buy a vehicle. If I had not moved, I would have certainly bought from Steve Lewis Subaru and would highly recommend them to anyone looking for a vehicle. More
Good experience I had been putting off buying a new car for over a year. I had actually delt with Jesse in the past when I casually walked through the lot looking at I had been putting off buying a new car for over a year. I had actually delt with Jesse in the past when I casually walked through the lot looking at different cars. No pressure, just friendly information. When I was finally ready to buy, I walked in knowing what I wanted and Jesse helped me navigate the wickets painlessly. He is a very friendly and laid back guy that is also a pro with Subaru cars. More
Great! I went in looking at a Toyota Corolla. Peter was very helpful, friendly and understanding to what I needed. Although I was not able to get the Toyota, I went in looking at a Toyota Corolla. Peter was very helpful, friendly and understanding to what I needed. Although I was not able to get the Toyota, Peter was able to get me a Saturn Aura Xe instead. The Saturn is a really nice car and I don't think I could've gotten a better deal. I would recommend Peter and Steve Lewis Subaru to all my friends and family. I want to thank the rest of the staff as well. They were all very helpful and courteous. More
Car Buying Made Easy This Subaru is our 5th. We purchased our previous 4 from several dealers, including Steve Lewis. After a great deal of research, and knowing what we w This Subaru is our 5th. We purchased our previous 4 from several dealers, including Steve Lewis. After a great deal of research, and knowing what we wanted, we decided this time to "start" with Steve Lewis. As it turned out, there was no need to look further. We made an appointment and were met by Gus Erskine when we arrived. Gus was knowledgeable, friendly, and most importantly, not pushy. We told him what we were interested in, and he launched into the Subaru Forester's strengths. While research is always helpful, you need to drive that car you're interested in. Gus took us out to look over a 2015 Forester and then we took it for a test drive. As we had hoped, it was just what we were looking for. A nice sized, very comfortable vehicle, with a much improved, higher view of the road from the low slung Impreza we were trading in. Gus was great about not only pointing out all the features of the Forester, but mentioning things that hadn't even occurred to us to ask about the car. Back at the Dealership, we went over the numbers and based on what we had researched, arrived at a good deal. It took about a month to get our Forester as the '15's had just come out and we wanted a standard transmission. When the car came in, we went back to Steve Lewis and Gus introduced us to Myron Callender, who worked with us on the financing, getting us a rate superior to any of the banks or credit unions we belong to. Before leaving the lot with our new car, Gus went over every last thing about the Forester, including pairing my phone to the Forester's Bluetooth handsfree feature. While seemingly everything about the car had been explained to us, Gus made sure we understood we could call him whenever we needed if we had a question about the car. All in all, a terrific buying experience with a dealership which respects and appreciates its customers. Gus, Myron, and I'm sure all the rest of the Staff, are great to work with. Well done Steve Lewis! More
Best. Dealership. Experience. EVER! Walking into Steve Lewis Subaru, I just knew that I was in good hands. I found the dealership via TrueCar.com, though I had originally planned to go t Walking into Steve Lewis Subaru, I just knew that I was in good hands. I found the dealership via TrueCar.com, though I had originally planned to go to another dealership because they were closer to my home in Connecticut. Unfortunately, that other dealership provided horrible customer service & they didn't seem to care whether or not I purchased from them. After that, I happily responded to the email that I got from Steve Lewis Subaru and set up an appointment to come in, even though the dealership was over an hour away. Once I got to the dealership, Jesse was fully versed on everything I was looking for & ready to show me what the dealership had available. After a great test drive on numerous different types of roads/at different speeds, we returned to the dealership & I was already sold. Even the process of haggling/bargaining over the price was so less stressful than any other experience that I've had at a car dealership. Not once did I feel that they were trying to weasel me out of my money or anything like that. Once we settled on a price, filling out the paperwork was easy and once everything was sorted out with my bank, I was overjoyed when the dealership not only registered my car in Connecticut for me, but they also drove the car right to my house! I only went to the dealership once - that first day that I test-drove the car & bought it. After that, Steve Lewis Subaru took care of everything & Jesse kept me updated every step of the way. I'd recommend this dealership to literally ANYONE! (Also, Subarus are just amazing vehicles overall & can easily last over 200,000 miles, so they're a smart buy). More
Totally pleasant! Shopping for a new vehicle can often be very stressful. When we decided to look at the Subaru, we chose the Steve Lewis dealership. We had heard ver Shopping for a new vehicle can often be very stressful. When we decided to look at the Subaru, we chose the Steve Lewis dealership. We had heard very good things about them, and everything we heard is true. Gus Erskine greeted us as we entered the showroom, and we were hooked! He was friendly, knowledgeable, helpful, and it was evident he knows and likes his product. Everyone one we encountered as we went through the process of purchasing a beautiful Subaru Outback was pleasant and accommodating. We will be a repeat customer and will recommend Steve Lewis Subaru and specifically Gus Erskine to anyone that asks. More
Under pressure no more After having my car totalled from a rear-end collision, I found myself in the the high stress position of needing to buy a car when I wasn't really pr After having my car totalled from a rear-end collision, I found myself in the the high stress position of needing to buy a car when I wasn't really prepared to do so. I spent days going from dealer to dealer, leaving feeling even more stressed than when I went in. The day I went in to Steve Lewis I expected more of the same. I was very wrong. Peter Lustenburger sat down with me for a nice conversation about what I needed, and could afford. Before long I was the owner of a very lightly used certified Outback - and finally relaxed. Thank you. More
satisfied customer Glad I could do business with Steve lewis subaru,and the great staff they have. My experiencing with Paul was quick, fun, and easy. Will defiantly rec Glad I could do business with Steve lewis subaru,and the great staff they have. My experiencing with Paul was quick, fun, and easy. Will defiantly recommend Steve Lewis to friends and family. More
Doug was great!! This was an easy, non-stressful situation. At no time did I feel any pressure. The negotiations were effortless, staff was friendly. Tony went above a This was an easy, non-stressful situation. At no time did I feel any pressure. The negotiations were effortless, staff was friendly. Tony went above and beyond the call to get me the car that I ended up buying. Thank you. More
Purchase of new car I had already decided that I wanted to purchase a new Subaru Impreza. Gus was great. He spent at least 2 hours with me. We did 3 test drives in dif I had already decided that I wanted to purchase a new Subaru Impreza. Gus was great. He spent at least 2 hours with me. We did 3 test drives in different cars. He was extremely helpful, friendly, and not at all pushy. He made sure that I got exactly what I wanted. Additionally, I wanted an extra hitch put on the new car for a bike rack, and he made sure that it was put on before we came to pick up the car. The manager, Myron, was also very helpful with all of the paperwork. I looked on line and found that I could have gotten the same car for a bit less at another dealer, but Gus was so great and had spent so much time with me that I didn't really want to consider going to another dealer. I also found out that Steve Lewis Subaru will supply shuttle service (and sometimes even a borrowed car) if I bring in my car for repairs--another big plus. I highly recommend Gus Erskine--a really nice guy and a superb salesman. This dealership is very lucky to have him on staff. Also, I am very happy with my new car. All in all, an excellent experience. More