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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

April 27, 2022

Always exceptional customer service and no hesitation to offer a loaner vehicle for free while service is being completed. More

by JENLYNNLYNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 28, 2022 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

April 27, 2022

Todd was amazing! Kept me informed throughout the process. Very accommodating of my time. Very professional. More

by tjberube
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry, David Hanks
Apr 28, 2022 -

Steve Lewis Subaru responded

Thanks for your feedback on your recent visit to Steve Lewis Subaru. I'm glad to hear that we were able to assist you and that you had such a positive experience. Joe Clark General Manager

April 27, 2022

everyone was very friendly and helpful in answering all my questions. very low keyed, no pressure sales tactics. a comfortable buying experience. More

by CYAG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Tyler Griswold, Ryan Spahl
Apr 28, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 27, 2022

Love my trip to Steve Lewis. From the time you step in to the service area until I leave the lot. More

by gmoran9356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 28, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

April 27, 2022

I was in need of an oil change and not sure what other routine maintenance should be done.I questioned tire rotation and was told tires were wearing evenly. A cabin air filter was reccomended and that was More

by merriammar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 28, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Joe Clark General Manager

April 26, 2022

The service department is always prompt and knowledgeable. Jesse and his team is very accommodating and willing to help customers. Waiting area is comfortable. More

by DOWNATTHEBEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

April 26, 2022

Excellent knowledgeable salesman Rich, told them what I wanted, no pressure and delivered perfectly. Very happy More

by TRAVELINTIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Hanks, Rich Grono
Apr 27, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Rich here at Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

April 26, 2022

My car salesman was very patient and had a lot of expertise when it came to selling me my forester. More

by KINCAIDOLIVIAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Scott Lunt, Ryan Spahl
Apr 27, 2022 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

April 26, 2022

They didn’t send the tire scan until after they changed the tires, or I would have said no. They didn’t notice a wheel bearing was breaking and I ended up back in the next day, waiting for hours. At least More

by Megana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse
Apr 30, 2022 -

Steve Lewis Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

April 25, 2022

Brandon, Jesse and the service dept team are always very helpful, friendly and knowledgeable. I've been bringing my car into Steve Lewis for servicing since I bought it back in 2013. Would recommend these More

by DAS
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

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