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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

May 06, 2022

Was so great to meet and work with Tyler Dubay-Martin. He was able to answer every question, help me make decisions and followed up with me after the sale. The entire dealership is friendly, profession More

by SheilB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dubay-Martin
May 09, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

May 06, 2022

It is an amazing dealer, thanks for the effective services and kindly, friendly help in our purchase. More

by lihou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 09, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

May 05, 2022

Brandon Axton Was very good at getting the service done on our vehicle we really appreciate the way everything was handled More

by cgeorgejr58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
May 06, 2022 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear that Brandon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 04, 2022

Staff is alway friendly and courteous. Had an unscheduled oil change with very little wait. Waiting room always clean and comfortable. More

by DOREENCURRY77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
May 06, 2022 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 04, 2022

Very pleased with this dealership for 2nd time very professional but detailing of vehicles needs work . I realize it’s just a sale to many employees but to us persons it’s also a relationship we build More

by TRAIL2GENESMAKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Roger Dugas, Benny Cruz, Ryan Spahl
May 06, 2022 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional sales experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. Congratulations on your new vehicle and for being such a loyal customer. We appreciate your business! Joe Clark General Manager

May 06, 2022 -

TRAIL2GENESMAKER responded

Joe thanks for your response but now I am waiting on a key fob from you guys from metro Dodge I hope it is soon. Thanks again and just so you know I always say this is the Best Dealership in western Mass !!

May 03, 2022

I was taken on time staff was very friendly and the wait for the service being conducted was very short. More

by CJIM5794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don't remember.
May 04, 2022 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 03, 2022

Service people are friendly, however, the prices are exorbitant! Not sure how much more I will be extending my business to the service department. More

by EANTONEL
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
May 07, 2022 -

Steve Lewis Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Clark General Manager

May 03, 2022

Excellent service, quick oil change, waiting area bright and welcoming with refreshments if needed. Very friendly service representatives that inform you of potential repairs needed More

by FRANCESRAHILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 04, 2022 -

Steve Lewis Subaru responded

Frances, Thank you so much for your excellent service review! We are so glad that Benny and Terra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 02, 2022

Service was efficient. Also, I enjoyed talking with Dina in sales. She explained my lease return options well. More

by jcala6
Recommend Dealer
Yes
Employees Worked With
Dina Paras
May 04, 2022 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dina met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

May 01, 2022

Hands down one of the easiest, quickest, and friendliest dealer I have ever dealt with ever! More

by chamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane 5 stars, David Hanks
May 02, 2022 -

Steve Lewis Subaru responded

Thank you so much for your kind words for our team here at Steve Lewis Subaru, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

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