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Steve Lewis Subaru

Hadley, MA

4.8
3,375 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,375 reviews

May 30, 2022

Excellent service - would have given five stars if the part shipped to the dealership wasn't broken, thereby extending the time the car was in the shop. That is not a reflection on the service center, whi More

by BILLCORWIN99
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk - Excellent
May 31, 2022 -

Steve Lewis Subaru responded

Thanks, Bill, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Joe Clark General Manager

May 30, 2022

Very pleased with the service and the knowledgeable people. Every visit has been a good experience. Will never own any other type of vehicle. More

by christinepascale1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
May 31, 2022 -

Steve Lewis Subaru responded

Thank you, Christine, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 27, 2022

Well explained. This was a lot of work done to my car and was pricey but I got a loaner and had minimal inconvenience. I am sure of thorough dependable work done to More

by ckitchen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
May 31, 2022 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 27, 2022

For 11 years I never had an issue here. My most recent visit this week was enough to seek other options. More

by JLEVESQUE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the name.
Jun 03, 2022 -

Steve Lewis Subaru responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Clark General Manager

May 25, 2022

Had to reschedule due to delay in outside body shop, but Jesse informed me promptly and rescheduled to another day that worked for me. Very smooth and easy to deal with More

by AGR0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
May 26, 2022 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

May 25, 2022

Decent experience. Staff is courteous. I went for an oil change, alignment, and had a driving light out. They did everything and found my brakes needed work (after 150 More

by EBH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
May 26, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

May 25, 2022

It really does not get better than Steve Lewis Subaru. They fit me in right away for an emergency AC repair before a critical road trip. Thank you! More

by tamsenmerrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole service department., Todd Gerry
May 26, 2022 -

Steve Lewis Subaru responded

Thank you, Tamsen! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru! Joe Clark General Manager

May 24, 2022

Staff is courteous and attentive to customers concerns. They take the time explain what is involved with your scheduled maintenance and also keep you informed on any noted problems. The time from arrival t More

by earther00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 25, 2022 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

May 24, 2022

Jesse is the best person who treats you fairly and professionally He goes out of his way to help! More

by MOMO912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
May 25, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jesse delivered such a great experience! Joe Clark General Manager

May 21, 2022

I was taken promptly and the work was done efficiently and quickly. Folks were pleasant and waiting room was clean. More

by LindaMeehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 23, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business, Linda, and hope to see you again soon! Joe Clark General Manager

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