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Steve Lewis Subaru

Hadley, MA

4.8
3,366 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,366 reviews

June 27, 2022

They are alway friendly and helpful and straight forward with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks. More

by HYLANDFONZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 28, 2022 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

June 27, 2022

Prompt, helpful and always very nice to deal with! Good quality work as well. Thanks! More

by jnvegafrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 28, 2022 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

June 24, 2022

Rich Grono was very knowledgeable and helpful with my purchase. He made sure I got the vehicle I wanted with the options I wanted in a timely manner. Excellent service and attention from Rich! More

by JMICH
Recommend Dealer
Yes
Employees Worked With
Rich Grono
Jun 24, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

June 24, 2022

An hour and a half plus for an oil change when I had a scheduled appointment? Not good! More

by WAYNENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 27, 2022 -

Steve Lewis Subaru responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time Joe Clark General Manager

June 23, 2022

Pleople were very nice, waiting area comfortable, my car was serviced and handled well. I left there happy! More

by lcaa2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jun 24, 2022 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

June 21, 2022

We've been delighted by the service for our 2018 Forester. During our most recent service appointment to fix our air conditioning, the team at Subaru was well familiar with the problem: chipmunks. More

by BEN78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 21, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

June 21, 2022

Brandon was very polite and helpful. He helped get my 2011 Outback set so my daughter could take to her summer job in Maine. More

by JPGORDON0
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 21, 2022 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

June 21, 2022

The service dept was great. Met with the finance person who was very informative. Thanks More

by PAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Benny Cruz
Jun 22, 2022 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

June 21, 2022

I was grossly misled about tire replacement policy and was not advised to replace dangerously worn tires in a timely fashion. To top it off, I was given a wildly expensive repair estimate; I had the same More

by TEM
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jesse Szewczyk
Jun 25, 2022 -

Steve Lewis Subaru responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Clark General Manager

June 16, 2022

My 55,000 mile service was outstanding. Not only was Jesse and his team able to fit me in right away, but they provided a loaner as soon as it became clear my brakes needed servicing and th More

by BCODY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse , Benny Cruz, Terra Hondrogen
Jun 20, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

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