Steve Lewis Subaru
Hadley, MA
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brought car for check up and alerted staff that I needed Mass inspection. at the conclusion of service, the staff assured me that car was ready for inspection! Car failed inspection! Car now needs to be ser Mass inspection. at the conclusion of service, the staff assured me that car was ready for inspection! Car failed inspection! Car now needs to be serviced again and inspected again. Subaru needs to provide reliable service and truthful information. More
Brandon and Jesse (? ) conscientiously diagnosed and took care of at first a front rattle and loose cover, to replacing the struts because there was still a bit of a rattl ) conscientiously diagnosed and took care of at first a front rattle and loose cover, to replacing the struts because there was still a bit of a rattle. More
Scott Lunt is an excellent salesman. He kept me posted along the way and I LOVE my 2022 Subaru Impreza Premium. I just have to learn all of the "extras" that I never had in previous ca He kept me posted along the way and I LOVE my 2022 Subaru Impreza Premium. I just have to learn all of the "extras" that I never had in previous cars but I know if I don't understand something Scott will be happy to help! More
The problem with my A/C was easily fixed for free by changing the clutch and replacing a loose screw. Steve Lewis recommended replacing my entire A/C system, which would have cost me over $3,000. changing the clutch and replacing a loose screw. Steve Lewis recommended replacing my entire A/C system, which would have cost me over $3,000. More
The price gouging for a cabin filter is insane. One time the guy asked me condescendingly if I wanted to change my cabin filter (I live on a dirt road in the country), and knowing how much of a mar One time the guy asked me condescendingly if I wanted to change my cabin filter (I live on a dirt road in the country), and knowing how much of a mark-up they charge, I said I would do it myself. The guy took that to mean they would do it and changed it. I NEVER let the team touch my tires because they always blow out valves. This time the team didn't clear my maintenance screen from blasting that I need a tire rotation each time I start the car. I change my tires every six months, so this is super irritating. For real, this is the last straw. Also, the price of a SYNTHETIC oil change increased by 25%. Nope. More
I had made an 10am appointment and was told it would take 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the wait, or simply told be they were behind I would understand but I was left waiting in the waiting room just shy of 2 hours for an oil change. More
They are alway friendly and helpful and straight forward with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks. with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks.I travel an hour and it is well worth it to get quality service I can trust .I’ve been a customer for well over 8 years and always satisfied with my cars and services More