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Steve Lewis Subaru

Hadley, MA

4.8
3,366 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,366 reviews

July 20, 2022

Always friendly staff and willing to assist. They keep you updated on your service repair. My only request is to pls have some chairs with attached tables. More

by thunder263
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Jul 21, 2022 -

Steve Lewis Subaru responded

It's great to hear that Terra was able to help you out. Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

July 18, 2022

As always, excellent service! Have been a customer since 2013. Bought our second vehicle from Steve Lewis last year. More

by AUDGEPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Jul 18, 2022 -

Steve Lewis Subaru responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

July 15, 2022

brought car for check up and alerted staff that I needed Mass inspection. at the conclusion of service, the staff assured me that car was ready for inspection! Car failed inspection! Car now needs to be ser More

by PATW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Clark, Michael Teixeira, Benny Cruz, Terra Hondrogen, Ryan Spahl
Jul 19, 2022 -

Steve Lewis Subaru responded

Pat, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

July 14, 2022

Great service but very high prices very good work took care of all problems just a little pricey More

by bilodeaur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 16, 2022 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

July 12, 2022

Brandon and Jesse (? ) conscientiously diagnosed and took care of at first a front rattle and loose cover, to replacing the struts because there was still a bit of a rattl More

by DALEVENSTEIN
Recommend Dealer
Yes
Employees Worked With
Jesse, Brandon
Jul 13, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

July 04, 2022

Great to work with and Todd is a pleasure. Bought several cars now and each transaction has been easy. They always go above and beyond. More

by ASiE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry
Jul 05, 2022 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that Todd had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Joe Clark General Manager

July 04, 2022

Scott Lunt is an excellent salesman. He kept me posted along the way and I LOVE my 2022 Subaru Impreza Premium. I just have to learn all of the "extras" that I never had in previous ca More

by KGARRON174
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Scott Lunt
Jul 05, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott and our team here at Steve Lewis Subaru. Joe Clark General Manager

July 03, 2022

The problem with my A/C was easily fixed for free by changing the clutch and replacing a loose screw. Steve Lewis recommended replacing my entire A/C system, which would have cost me over $3,000. More

by nathanaelwassmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 08, 2022 -

Steve Lewis Subaru responded

Thank you for bringing this to our attention, Nathanael, and we'd like to learn more about your experience. If you'd be willing to provide some additional information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

June 30, 2022

The price gouging for a cabin filter is insane. One time the guy asked me condescendingly if I wanted to change my cabin filter (I live on a dirt road in the country), and knowing how much of a mar More

by INUA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarred Powers
Jul 03, 2022 -

Steve Lewis Subaru responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Clark General Manager

June 30, 2022

I had made an 10am appointment and was told it would take 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the More

by emmacowhey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Jul 04, 2022 -

Steve Lewis Subaru responded

Thank you for your review, Emma. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Joe Clark General Manager

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