Steve Lewis Subaru

Friendly and straightforward Good experience with a few caveats. Some details that we had negotiated were not added and I had to return twice to get them resolved. Also there wa Good experience with a few caveats. Some details that we had negotiated were not added and I had to return twice to get them resolved. Also there was a little more pressure than necessary to add post purchase details like wax, insurance, etc More

Steve Lewis Subaru eperience Been a customer for 10 years. Very satisfied. Good service department. Friendly staff and well equipped waiting area. For subsequent follow up questio Been a customer for 10 years. Very satisfied. Good service department. Friendly staff and well equipped waiting area. For subsequent follow up questions on my Forester purchase, if the persons I had previously dealt with were out, other staff personnel were happy to assist me. More

Awesome buying experience! Just bought a Forester at Steve Lewis Subaru. I couldn't be happier with the patience and friendliness of the sales staff. Kyle and Paul were great at Just bought a Forester at Steve Lewis Subaru. I couldn't be happier with the patience and friendliness of the sales staff. Kyle and Paul were great at explaining the cars and options, never pushy, and willing to help me through the process. Ultimately I feel they gave me an awesome deal. Shayne walked me through the finance process in a very helpful way and Terra was great at showing me around the new car on delivery. I would definitely recommend this dealership and its professional staff! More

Subaru Crosstrek Excellent customer service! This team does not approach car sales like the typical dealership. They're patient and do everything they can to get the c Excellent customer service! This team does not approach car sales like the typical dealership. They're patient and do everything they can to get the customer what they want. More

Perfect Experience! My wife and I just moved to the area last year and began bringing in our 2015 Forester for services here at Steve Lewis Subaru. We have always had a g My wife and I just moved to the area last year and began bringing in our 2015 Forester for services here at Steve Lewis Subaru. We have always had a great experience. Every single employee we encounter is always extremely friendly and helpful. It's kind of amazing, really. When it came time to get a second car I really wanted to look here first because we have grown to trust the people here and the dealership in general. I've never purchased a used car from anyone but family so I was a little nervous but the experience here was very easy and I never felt pressured. Paul Lebel found several cars that fit my criteria and made sure I felt comfortable and took my time on test drives so I could find something I was really happy with. The process was very relaxed and without any pushy sales tactics. I really felt that it was important to them that I get a car I would be really happy with. Sales manager Jon Kubik was very helpful and really worked for us on financing so that we ended up with a deal that my wife and I were very happy with. Cassie Johnson helped us with delivery and was so nice. She made sure there were not any last minute things we were concerned about the car or the process. We asked about a spare key because the car only came with one key. She understood right away and had a new key ordered and programmed free of charge. Between our service experiences and this recent purchase experience we feel 100% positive about our dealings with Steve Lewis Subaru. I highly recommend this dealership and will continue to come back here myself. More

Professional, cooperative, attentive, knowlegeable From Jon the sales manager, thru Jared the salesman, Benny the tech expert and Larry in finance, the folks at Steve Lewis push all the right buttons From Jon the sales manager, thru Jared the salesman, Benny the tech expert and Larry in finance, the folks at Steve Lewis push all the right buttons. My adjectives above describe my experience in moving out of a lease on a car I did not particularly like and into one I really like for not a whole lot more money. I had not expected to be able to make this upgrade, but they found a way for me that is most satisfactory. They patiently let me explore my options, worked out the numbers and carefully explained the new vehicle and all its technical wonders. All this was accomplished in a friendly yet professional manner. In my book they are as good as it gets More

Nervous buyer, Great Experience! I went into Steve Lewis Subaru nervous about having to buy a used car and doing it all by myself. Concerned I would be 'bulldozed' into something I I went into Steve Lewis Subaru nervous about having to buy a used car and doing it all by myself. Concerned I would be 'bulldozed' into something I would regret. The first person to help me was Glen Reen. He was so informative, helpful and very pleasant. I immediately felt more relaxed. I had seen this 2013 Subaru Impreza online and fell in love with the color of it...Black Cherry. I road tested the car and put a deposit on it while I thought it over and talked with family. I went back about two weeks later with my sister and brother in law and we met with Paul Figueiredo. Paul was delightful to deal with and deal we did! I left there having bought the Subaru. The whole process from beginning to end was pretty much seamless. Everyone is so professional and friendly. You feel like they really do care about you and want to make everything pleasant and easy. I am loving my new Subaru and expect to love it for a long time. I would definitely recommend Steve Lewis Subaru in Hadley, Ma to anyone looking for a new car. More

The way car buying should be I was in the market for a 2017 Subaru Forester. I had done my research but never having owned a Subaru, I had questions. I visited 2 Subaru dealers I was in the market for a 2017 Subaru Forester. I had done my research but never having owned a Subaru, I had questions. I visited 2 Subaru dealers in the area and settled on Steve Lewis. The staff at Steve Lewis Subaru made the entire experience great. They were knowledgeable, helpful and patient. They never gave me a hard sell but rather listened to my questions and concerns and took the time to answer them thoroughly. I got a very fair deal and I'm very happy with the Forester. Tyler, Terra and Larry are exactly the kind of folks you want to deal with. I highly recommend this dealership and will definitely be a return customer. More

good experience overall Good experience overall. I am very happy with my new car. This is more of a comment with the car sales industry overall, but I wish the price of the s Good experience overall. I am very happy with my new car. This is more of a comment with the car sales industry overall, but I wish the price of the same car did not fluctuate with the time of the month. This is the case everywhere, but it leaves a strange taste in your mouth. You have to scour the internet to convince yourself you are getting a good deal. I traded in a car, and they initially gave me a dollar range of what they would pay for it. They should be able to give an exact figure after initially looking at the car. Giving a range and then giving an exact figure later with no additional evaluation of the car did not feel very professional to me. They also should have clarified that they needed a cashier's check for the final transaction. That said, I had a good experience overall and would go there again. More

Purchase of new vehicle Staff was awesome, as well as Steve Lewis, throughout the entire purchase experience! Cannot say enough good things about this dealership and it's sta Staff was awesome, as well as Steve Lewis, throughout the entire purchase experience! Cannot say enough good things about this dealership and it's staff. More