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Steve Lewis Subaru

Hadley, MA

4.8
3,366 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,366 reviews

August 11, 2022

It’s the first time I’ve ever paid $138. 00 for an oil change. I asked for an oil change and the man at the counter told me I needed to come every six months or 6000 miles to take advantage o More

by SQUIRRELCHASER15
Recommend Dealer
No
Employees Worked With
Rich Grono
Aug 15, 2022 -

Steve Lewis Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Clark General Manager

August 06, 2022

All staff were pleasant and very engaged with us during the process of purchasing a new vehicle.The showroom/ office space was neat and clean.The Salesperson working with us was very knowledgeable ( Scott More

by lrtremblay
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Scott Lunt
Aug 08, 2022 -

Steve Lewis Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Scott and the team! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

August 05, 2022

Brian Kane kept me informed throughout the process of getting my new Forester. Brian is very courteous and easy to work with. I’ve let others know who are looking for a Subaru to talk to Brian. Great add More

by Debbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Aug 08, 2022 -

Steve Lewis Subaru responded

Thank you, Debbie. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

August 02, 2022

Professional, friendly, and competent staff in the service area. Dealership is clean and inviting. Appreciate the quiet waiting room and little snacks. More

by jean44bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names. Everyone we have dealt with was great.
Aug 03, 2022 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

July 30, 2022

Very knowledgeable people and efficient operation. Staff are friendly, professional, and helpful. Recommend it to all! More

by MAPINSB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Tyler Griswold, Jack Walczak
Aug 01, 2022 -

Steve Lewis Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Steve Lewis Subaru! Joe Clark General Manager

July 28, 2022

Very courteous service staff. Stopped by with tire trouble, as we were in the area. Fit us in and we were all set and, on our way, within an hour. More

by SUEA524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Powers (5 stars), Scott Lunt
Jul 28, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

July 27, 2022

Love our new car - Diego helped us find something that would meet all of our needs! More

by ELOPEZ427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Diego Dominguez
Jul 27, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Diego and our team, and we look forward to working with you again. Joe Clark General Manager

July 25, 2022

Very happy with my new car! Brian was great and listened to all of our needs. Very easy process and helpful staff. More

by SKATT3119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane, Ryan Spahl
Jul 26, 2022 -

Steve Lewis Subaru responded

Thanks for your feedback on your recent visit to Steve Lewis Subaru. I'm glad to hear that Brian was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Joe Clark General Manager

July 22, 2022

Seth was great to work with. Communication and transparency were appreciated. Doing an out of state purchase was frustrating, however. More

by MLGWALLNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Seth Bourdeau
Jul 25, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

July 20, 2022

The staff is always professional and helpful clarifying problems and options as well as recommendations for car maintenance. I never feel pressured of taken advantage of at this office. More

by PATCSFNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Jul 20, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

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