Steve Lewis Subaru
Hadley, MA
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It’s the first time I’ve ever paid $138. 00 for an oil change. I asked for an oil change and the man at the counter told me I needed to come every six months or 6000 miles to take advantage o 00 for an oil change. I asked for an oil change and the man at the counter told me I needed to come every six months or 6000 miles to take advantage of the tire program that the dealership offers. He asked “do you understand “? I replied “yes”. After I waited about 45 minutes my car was ready. The bill was $138! I asked why d so o much, the cashier said my tires had been rotated and the cost of everything is going up. I told her I had just requested an oil change. She gave me an “oh well” kind of attitude. Won’t be going there for service again. More
All staff were pleasant and very engaged with us during the process of purchasing a new vehicle.The showroom/ office space was neat and clean.The Salesperson working with us was very knowledgeable ( Scott the process of purchasing a new vehicle.The showroom/ office space was neat and clean.The Salesperson working with us was very knowledgeable ( Scott Lunt ) He actually sold me my last vehicle too.He really listened and delivered what I asked for. More
Brian Kane kept me informed throughout the process of getting my new Forester. Brian is very courteous and easy to work with. I’ve let others know who are looking for a Subaru to talk to Brian. Great add getting my new Forester. Brian is very courteous and easy to work with. I’ve let others know who are looking for a Subaru to talk to Brian. Great addition to Steve Lewis! More
Professional, friendly, and competent staff in the service area. Dealership is clean and inviting. Appreciate the quiet waiting room and little snacks. service area. Dealership is clean and inviting. Appreciate the quiet waiting room and little snacks. More
Very courteous service staff. Stopped by with tire trouble, as we were in the area. Fit us in and we were all set and, on our way, within an hour. Stopped by with tire trouble, as we were in the area. Fit us in and we were all set and, on our way, within an hour. More
Seth was great to work with. Communication and transparency were appreciated. Doing an out of state purchase was frustrating, however. Communication and transparency were appreciated. Doing an out of state purchase was frustrating, however. More
The staff is always professional and helpful clarifying problems and options as well as recommendations for car maintenance. I never feel pressured of taken advantage of at this office. problems and options as well as recommendations for car maintenance. I never feel pressured of taken advantage of at this office. More