Steve Jones Chrysler Jeep Dodge Ram FIAT

I took my 2020 ram 3500 in with an oil leak around oil pan gasket. asked would be ok to have a few days. 2 weeks later called said parts should be in next day. should be ready around Jan 1. Called to chec pan gasket. asked would be ok to have a few days. 2 weeks later called said parts should be in next day. should be ready around Jan 1. Called to check on the truck and said should be ready soon I said I was needing it to haul equipment service rep said tough luck won't be using it for a bit. called every couple of days checking on it. excuse that waiting on a bay to put it in. should be ready in a couple of days. then brush guard in way and aux switch wires in way. called several times with service guy not in or at lunch will call you back with never a call back. fast forward to week 7 after waiting on hold for 40 min they said truck in shop should be ready Thursday. friday called after talking to 2 different service dept guys should be done Friday. no call back about called Monday at lunch different service guy said still working on it. got a call Monday late afternoon said should be ready Tuesday morning by 10 Had to add oil and fluids still. No call so called at 11 said it's ready was getting ready to call. got there to pick it up on a warranty job and said I owe almost 600 because they had to take 4 bolts off brush guard. I raised a fit and final charge was 0. so it almost took 8 weeks to fix a warranty oil pan gasket then tried to charge almost 600 dollars not counting the truck I have been using not mine. More

Made an appointment with Danny. Did some minor talk via chat before the appointment. Met and went over my trade-in, looked the other car over and went on a test drive. All was go Did some minor talk via chat before the appointment. Met and went over my trade-in, looked the other car over and went on a test drive. All was good, so went to the office for paperwork. According to Google maps, I was in with a trade-in, out with my new car in an hour and twenty-nine minutes. Post purchase paperwork and discussion took place with chat. No problems or issues whatsoever. Thank-you! More

Disastrous Experience at Steve Jones Jeep Dealership I regret to say that my recent experience with Steve Jones Jeep dealership has been nothing short of a nightmare. About a month ago, I brought my car i regret to say that my recent experience with Steve Jones Jeep dealership has been nothing short of a nightmare. About a month ago, I brought my car in due to power steering and electrical issues. Little did I know, this would be the beginning of a frustrating and costly ordeal. After a week and a half of waiting, I picked up my car, handed over a staggering $1800 bill, and hoped for the best. The service supposedly included replacing the battery, starter, and a ground cable beneath the car. However, my hopes were quickly dashed as I experienced not one, but multiple "blackouts" on my way home. Imagine driving on the interstate only to have your car's power, including the radio and A/C, cut out multiple times. This forced me to pull over each time, restart the car, and hope for the best. This continued for weeks, with the car exhibiting the exact same issue I originally reported. Frustrated, I brought my car back for additional tests. When I picked it up again this past week, I was informed that the A/C was supposedly fixed. Spoiler alert: it wasn't. Driving home, you guessed it, another "blackout" left me stranded on the side of the road. To add insult to injury, the service agent had the audacity to claim the A/C was functioning when it clearly wasn't. They also confessed that they were unable to diagnose the "blackout" issue during their additional tests. So, here I am, with a car in the same sorry state as before, out $1800, and with no resolution in sight. The lack of competence and accountability at Steve Jones Jeep dealership is astounding. Not only did they fail to fix the initial problem, but they also made false claims about repairs and left me in a dangerous situation on the road. Now, I'm left with no choice but to take my car to yet another service shop, costing me even more money. Save yourself the headache and avoid Steve Jones Jeep dealership at all costs. The subpar service, lack of follow-through, and disregard for customer safety are simply unacceptable. I wouldn't wish this experience on my worst enemy. More

Sales person really didn’t wanna work with me on price on anything the sales manager didn’t either I come up $6000 from razz that they wouldn’t even budge for more than as that poor salesman sales manager ne anything the sales manager didn’t either I come up $6000 from razz that they wouldn’t even budge for more than as that poor salesman sales manager needs to grow xxxxx and be a sales manager work with people on price More

sold me a 2016 Traverse, good car but no manual no floor mats, no jack or lug wrench and no spare tire suppose to be ready for sale mats, no jack or lug wrench and no spare tire suppose to be ready for sale More

Excellent experience. Sales reps are very friendly and a pleasure to work with. Steve worked hard to get me in the car I really wanted, which is really appreciated. pleasure to work with. Steve worked hard to get me in the car I really wanted, which is really appreciated. More

Hand my truck service at Steve Jones in Dickson Tennessee and they disregard my request of not using a impact to rotate tires because of the spike lug nuts I Special ordered and they damage and told me I j and they disregard my request of not using a impact to rotate tires because of the spike lug nuts I Special ordered and they damage and told me I just have to deal with it More

Good experience. Drove over a 140 miles and felt like it was well worth the drive. Dealt with Adam and Vern. No strong arm pressure there. Easy to deal with. They ga Drove over a 140 miles and felt like it was well worth the drive. Dealt with Adam and Vern. No strong arm pressure there. Easy to deal with. They gave me what I felt was fair for my trade in. More

FANTASTIC CAR BUYING EXPERIENCE, WITH DAN MANNS! This is the first time ever, I have actually enjoyed buying a car! To say they are patient, is an understatement! My husband is very particular, about This is the first time ever, I have actually enjoyed buying a car! To say they are patient, is an understatement! My husband is very particular, about purchasing a car, and Dan, had all the patience, none of the typical car salesman pushiness, and was COMPLETELY honest about all the details. Thank you! Also the service department is awesome as well! This has definitely become our family dealership! More

Great first time buying experience!! A huge thank you to, Rickey Tabor, for making my first vehicle buying experience a great one. Me and my husband really appreciate the time you and yo A huge thank you to, Rickey Tabor, for making my first vehicle buying experience a great one. Me and my husband really appreciate the time you and your team took to answer our questions, even though we came in late and were not planning on purchasing a vehicle that same night. The buying experience was extremely easy and the customer service was great. We love our new 2019 Ram 1500 Rebel!!! More