Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Steve Foley Cadillac
Northbrook, IL
132 Reviews
Filter Reviews by Keyword
By Type
Showing 132 reviews
February 25, 2018
Great experience leasing our new 2018 XT5 My wife and I came to Steve Foley Cadillac to look at the new 2018 XT5 crossover. We were driving a 2007 Volvo XC90 and needed to replace it. After My wife and I came to Steve Foley Cadillac to look at the new 2018 XT5 crossover. We were driving a 2007 Volvo XC90 and needed to replace it. After driving the new Volvo SUV's and not being very impressed, we decided to look at the XT5. Karen Juarez, our salesperson, was terrific throughout the process and gave us her undivided attention as we test drove several vehicles and looked at different color combinations. We were very impressed with the XT5 and also, with the dealership. We had previously purchased a Cadillac from Steve Foley more than 25 years ago. We ended up leasing a new XT5 and we felt that Karen helped us get a very fair deal. We have been back to Steve Foley several times since we concluded our transaction for complimentary car washes. We are very pleased with the dealership and with Karen. We will certainly recommend Cadillac and Steve Foley to our friends and relatives. More
by XTWow
Employees Worked With
Irv Shainberg, Karen Juarez
February 12, 2018
Buying a car was an honest experience Jim Mazetti was the best part of buying my new Cadillac SU V. I traded a Mercedes which I hated and found an SUV I love to drive. He worked with me pa Jim Mazetti was the best part of buying my new Cadillac SU V. I traded a Mercedes which I hated and found an SUV I love to drive. He worked with me patiently finding me the color combination I wanted that was already on the lot, leasing was the right price we wanted, and he explained the workings of the car so it was clear to understand. And best yet, when we had our first bad snow storm recently, he called me personally at home in late afternoon to be sure I knew how to turn on the 4 wheel drive. That is someone who cares about the safety of his customers who bought a new car! Thanks for the concern which no other salesperson has ever done before. Steve Foley is lucky to have him there and I will buy another when the lease is up. More
by Bosley
Employees Worked With
Jim Mazzetti
February 11, 2018
35 years. My husband and I were in the market for a new lease. After researching several different makes of auto, we happened to stop in Steve Foley Cadillac. W My husband and I were in the market for a new lease. After researching several different makes of auto, we happened to stop in Steve Foley Cadillac. Wow....our salesman, Jim Mazzetti, was by far the most knowledgeable and professional salesperson we had ever dealt with. He told us that he has been at this dealership for 35 years...no wonder he is as great as can be!! I highly recommend Jim Mazzetti to everyone I know and even people I don't know. More
by Gypsy
Employees Worked With
Jim Mazzetti
February 05, 2018
Excellent service After reviewing several makes of cars .I once again decided on a Honda Civic. Ryan made the buying experience pleasurable. I will use this dealership After reviewing several makes of cars .I once again decided on a Honda Civic. Ryan made the buying experience pleasurable. I will use this dealership again. Thanks Ryan and Mike for the excellent service. More
by Nora V
Employees Worked With
Ryan Sammartino, Mike Radovich
January 30, 2018
A Positive Experience Richard is very professional and experienced. We have purchased 5 cadillacs from Steve Foley Inc in the past 25 years. Richard has been extremely help Richard is very professional and experienced. We have purchased 5 cadillacs from Steve Foley Inc in the past 25 years. Richard has been extremely helpful and attentive to the customer. He certainly knows the Cadillac line of vehicles . I would highly recommend him More
by nanalyn2
Employees Worked With
Richard Schabel
January 27, 2018
Service department is a joke BE AWARE I took my car there on the 8th after hearing some weird noise from my engine. Obviously without an appointment, no one will wait for an appo BE AWARE I took my car there on the 8th after hearing some weird noise from my engine. Obviously without an appointment, no one will wait for an appointment when they hear engine noise with a 9k miles car. They gave me the (do you have an appointment face), obviously not. Not gonna wait for the engine to blow up until the appointment day. They asked to drop it off, I'm like okay. Of course they no loaner and no shuttle over 5miles. (Even tho it's an $82k car) I wait until the next day, no call. I call them, they say there's something broke inside the engine and they need to take the engine apart. I ask how long will that take and what's the latest it will be done. They said by the end of the week, I'm like okay. I call the next day the 10th, what's going on? "We still opening the head of the engine" okay. I call the next day the 11th. Same thing. I call on the 12th "we took the engine apart and something broke and now we have to order some parts. Okay. I call the next day the 13th "some parts are back ordered and we are trying to find another dealership that has them" okay. I call Monday the 15th, what happened? "The parts came missing we have to wait another day" okay I call the next day the 16th "the mechanic that's working on your car has a family emergency and didn't show up today" I call the 17th "we are working on your car, I'm like okay that's it im calling GM now. I called GM, they contacted the dealership, no help. I call on the 18th, "we tried to rush the car and we did something wrong with the timing and now we have to open the whole thing again" I call on the 19th "your car should be done around 3PM" Now I'm happy and decided to stay home, since i live on the North suburbs. I call at 3 and leave a voicemail, nothing I call at 4 and leave a voicemail, nothing I finally got a call at 5PM saying the car is done. I go pick it up, after 2 weeks of waiting. All good. 2 days later the lifters are making noise. Because they are not timed right and need adjustment. Obviously I'm not taking it back there. Btw when i asked why is this taking so long "sir we are running a whole dealership here we can't just work on your car, your car needs 23 hours labor" I left the car there for 240 HOURS!! What a joke! Never going back there again. Unprofessional, unorganized. I could've got the car done in less than 3 days with my mechanic. Don't trust them with mechanic problems, all they can do is change oil and rotate tires lol More
by Anas
Employees Worked With
Marcell Borzewski
January 27, 2018
Ryan Rocks at Steve Foley Cadillac This was my first Cadillac purchase and I couldn't have asked for a better salesman than Ryan. He made my car buying expierence AWESOME. This was my first Cadillac purchase and I couldn't have asked for a better salesman than Ryan. He made my car buying expierence AWESOME. More
by Cadillac247
Employees Worked With
Ryan Sammartino
January 25, 2018
Wonderful Sales and Service Mark was an excellent Salesman. We took the car for a test drive and he was very informative. When it came time to lease the car everything went ver Mark was an excellent Salesman. We took the car for a test drive and he was very informative. When it came time to lease the car everything went very smoothly. He delivered the car to me by explaining everything about all the bells and whistles to me and what exactly this car could do. He is extremely courteous and knowledgeable. I would recommend him highly. More
by Maureen
Employees Worked With
Terry Searcy, Mark Brown , Richard Schabel , Bill Nugent
January 25, 2018
Excellent Sales & Service Rick Schabel provided exceptional sales and service, and attention to detail, from start to finish. Explained features and options on vehicle purchas Rick Schabel provided exceptional sales and service, and attention to detail, from start to finish. Explained features and options on vehicle purchased and assisted in receiving fair market value on my trade-in. Would highly recommend Rick, and Steve Foley Cadillac! More
by sandman347
Employees Worked With
Richard Schabel
January 23, 2018
Outstanding Customer Service My experience in purchasing a new vehicle could not have been better. Karen Juarez was outstanding and the entire Foley team were thoroughly prepared My experience in purchasing a new vehicle could not have been better. Karen Juarez was outstanding and the entire Foley team were thoroughly prepared and complete professionals. They made this vehicle purchase the easiest and fastest transaction I have experienced in the last 15 years. More
by P. Barry
Employees Worked With
Karen Juarez
