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Steve Foley Cadillac
Northbrook, IL
132 Reviews
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Showing 132 reviews
August 07, 2024
This was the worst dealership experience. Long story short 3 months after buying a 2022 Chevy Suburban from Steve Foley/Napelton Cadillac we have to put a new engine in it. We bought our 2 Long story short 3 months after buying a 2022 Chevy Suburban from Steve Foley/Napelton Cadillac we have to put a new engine in it. We bought our 2022 Chevy Suburban from Steve Foley/Napelton Cadillac at the end of April. After we brought it home my husband had concerns that the engine was not right. There was a sound he didn’t think was right and when he was changing the oil he found extra oil all on the under side of the car. He brought it back during the warranty period to get it checked out. The service manager was extremely rude and disrespectful when my husband voiced his concerns about the engine. They looked at it briefly and said everything was “fine”. That the amount of oil was normal. A month later, after we were out of warranty, the sound got worse and we took it to a nearby Chevy/Cadillac dealer. They tried to fix it but said that the work done previously on the engine was done wrong and it couldn’t be repaired, so we needed a brand new engine. Yet Steve Foley/ Napelton Cadillac said that the engine was “fine”. We do not recommend this dealer at all. We feel they did not take our concerns seriously and in the end our concerns were completely valid. They didn’t take us seriously and that has cost us an enormous about of money. More
by Kathy
Employees Worked With
Karen Juarez
February 06, 2021
Bought a Cadillac Escalade. Frank helped to close the deal. I think I got a great price on a great car. He also went the extra mile to make sure I was satisfied after the purchase. Didn’t have to, but he deal. I think I got a great price on a great car. He also went the extra mile to make sure I was satisfied after the purchase. Didn’t have to, but he did. Thanks. More
by wpietka559wpietka559@gmail.com
Employees Worked With
Frank Sammartino
January 09, 2021
I made a six hour 1 way trip to purchase a beautiful used Cadillac and the staff especially Frank was Awesome to deal with. I love my New (used) Cadillac. It's just as you described THANK YOU!!! Cadillac and the staff especially Frank was Awesome to deal with. I love my New (used) Cadillac. It's just as you described THANK YOU!!! More
by Kenny
Employees Worked With
Frank Sammartino
January 09, 2021
We would like to thank Frank, Rocco, and Irv for a seamless and smooth buying process. We were out of town buyers and they couldn't of been more helpfull throughout the entire transaction. Frank reall seamless and smooth buying process. We were out of town buyers and they couldn't of been more helpfull throughout the entire transaction. Frank really understands the customer needs and is excellent at doing what's best for both the bussiness and the customer, and best of all we felt no pressure at all. I would highly recommend anyone give them a chance at your business. Thanks again and Love the new car!!! More
by Scott
Employees Worked With
Frank Sammartino, Irv Shainberg, Rocoo Paliga
January 07, 2021
Foley Cadillac and Salesman Frank Sammartino were both a pleasure to work with. This is our fifth Cadillac and second from Foley. Not only will I be back when my lease is up in April but I have and will rec pleasure to work with. This is our fifth Cadillac and second from Foley. Not only will I be back when my lease is up in April but I have and will recommend Foley to my friends and relatives. More
by Trignometry11
Employees Worked With
Samantha , Frank Sammartino
January 07, 2021
Customer Service the way it should be done. Frank was professional, efficient and ready for anything we needed. I definitely would recommend this dealership and, in particular, ask for Frank. Hew will ta professional, efficient and ready for anything we needed. I definitely would recommend this dealership and, in particular, ask for Frank. Hew will take care of you! More
by Jeff Davis
Employees Worked With
Frank Sammartino
December 29, 2020
We bought a car from this dealership online without seeing it in person. We were a little weary because we’ve never done this before. Frank the sales associate was very helpful. He sent us live videos seeing it in person. We were a little weary because we’ve never done this before. Frank the sales associate was very helpful. He sent us live videos of the car. After speaking with him we decided to take a chance and buy the car. We arrived the car just a few days after signing the paperwork. The car exceeded out expectations. The car looked better in person and drives great! We love it! I would definitely recommend this dealership for your future car buying experience. Everyone was very helpful and professional right down to Edward the delivery person. Edward kept in touch to update us with the estimated time he would arrive. We will definitely keep this dealership in mind for any future car purchases. More
by celesteglvr
Employees Worked With
Edward with the delivery company , Frank Sammartino
December 02, 2020
I am blown away by the customer service this place offers! I walked in unannounced and they found away to take care of me. when my original salesperson Mark was busy, he gently handed me to another sa offers! I walked in unannounced and they found away to take care of me. when my original salesperson Mark was busy, he gently handed me to another salesperson Frank. they both worked diligently to help me select a car and drive home in my new car that same day. ZERO PRESSURE. They have my business forever! More
by sperpich
Employees Worked With
Frank Sammartino, Mark Brown
February 02, 2020
Ryan Sammartino sold us our Cadillac SRX4Excellent Ryan Sammartino sold us our Cadillac SRX4 Excellent customer service!!!!! Ryan went above and beyond to assist us and answer questions during and a Ryan Sammartino sold us our Cadillac SRX4 Excellent customer service!!!!! Ryan went above and beyond to assist us and answer questions during and after the sale Jim and Adrienne F. More
by coffee80
Employees Worked With
Ryan Sammartino
September 29, 2019
Great Customer Service with a Great Price! I had a great experience buying a used 2016 Hyundai Genesis. The whole team was polite and courteous. They also have a nice waiting room with donuts I had a great experience buying a used 2016 Hyundai Genesis. The whole team was polite and courteous. They also have a nice waiting room with donuts and refreshments while waiting to sign paperwork. In and out in less than 90 minutes. Our salesman Walen was top notch and a US Veteran. Special thanks to Isaac and Rocco for ensuring we had a great car buying experience. Thank you! Shawn Thomas More
by Victoria18
Employees Worked With
Walen, our salesman. Isaac, sales Manager., Frank Sammartino, Rocoo Paliga
