Stetler Dodge Chrysler Jeep Ram
York, PA
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I had my car in for inspection, oil change and recommended fluid flushes. The service team, Tim Holtzapple kept me informed and made the process easier. I did wait and had to come back and the shu recommended fluid flushes. The service team, Tim Holtzapple kept me informed and made the process easier. I did wait and had to come back and the shuttle drivers were very nice and prompt. More
This is a very nice dealership! They have very good customer service for one I like the fact that when you come in and they offer you something to drink and try to get you nice and They have very good customer service for one I like the fact that when you come in and they offer you something to drink and try to get you nice and comfortable while you wait to see if you are approved on your vehicle! I appreciate that they got me in some thing that I wanted and that’s all that matters. More
We normally have a positive experience, but this last service experience left us frustrated and disappointed. We had a part damaged due to the dealership during another appointment - which we understood. service experience left us frustrated and disappointed. We had a part damaged due to the dealership during another appointment - which we understood. They then attempted to get this part numerous times and had difficulty. Once they had the part, we look the vehicle in and it was again damaged. The lack of communication during the time our vehicle was in the shop was not acceptable. They had our vehicle for 4 days and only one phone call. We are a two job family and we have 3 children, this was not okay. If my husband would not have called Saturday morning, I am not sure it would have been completed. I am not sure what happened because there was no explanation or apology. This is normally not our experience with this dealership, so I am still unsure what caused the problem or lack of communication. More
Staff is very friendly. Service is great. Pricing isnt bad at all. Definitely would recommend for any automotive needs. Service is great. Pricing isnt bad at all. Definitely would recommend for any automotive needs. More