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Sterling McCall Toyota

Houston, TX

4.2
883 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 883 reviews

December 21, 2024

Jean has been a great advisor. Getting my car serviced has been easy and painless. More

by iveth.blanco93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya
Dec 24, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jean here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Sterling McCall always provides Excellent service and a very quality of workmanship. I highly recommend them for vehicle service and repair. More

by Loujmarya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 24, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Thanks again for the recommendation, and have an amazing day!

December 21, 2024

Dealership is very reliable. They offer reasonable pricing of cars and provide excellent services and.maintenance. More

by wobalanon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Dec 24, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Always happy services with great products knowledge Want to sell this car and wanna buy another car More

by Noshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 24, 2024 -

Sterling McCall Toyota responded

Hello Noshin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

They are very courteous and friendly and it was quick service for my pickup. I highly recommend. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson, Service Representative
Dec 22, 2024 -

Sterling McCall Toyota responded

Hi Eric, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

December 20, 2024

Service department has gone down and they have tried to be too tech centric but not have people ready to explain the repair details. There is a difference between IT efficiency and good customer service More

by Tundra fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name was provided
Dec 24, 2024 -

Sterling McCall Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com

December 19, 2024

Very Clean,very pleasant atmosphere and great service,no pressure I felt comfortable till I was ready to move forward..Thank you all. More

by guemanuel57
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Luis Guerra, Used car manager, Brian Luviano
Dec 22, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Thank you Brayan Lehr for all your help, you and your team made my visit to Toyota very pleasant, everybody always friendly and ready to help me! 😊🚙 More

by silvial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Dec 21, 2024 -

Sterling McCall Toyota responded

Hi Silvial, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

Sterling McCall Toyota has done a good job servicing our two cars for many years. More

by jeantallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name
Dec 21, 2024 -

Sterling McCall Toyota responded

Hi Jeantallman, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

I had a car oil change and went for service. After a 2 hr wait I was asked to collect the car. Seems like they didn’t do the oil change and gave me back the car with an all green report. The car More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Dec 22, 2024 -

Sterling McCall Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Director pkrenzer@group1auto.com

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