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Sterling McCall Toyota

Houston, TX

4.2
1,018 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,018 reviews

July 03, 2023

This is by far, the BEST dealership I have ever dealt with in my 53 years. It was seamless, from the first call, with Rahat Islam, to the closing two days later. I attempted to purchase several vehicles More

by KristisKloset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahat Islam
Jul 06, 2023 -

Sterling McCall Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

July 01, 2023

I went in to Sterling McCall Toyota off of Southwest freeway for an oil change and I state inspection. The hose going to my air return valve was left loose after the inspection causing orange lights to More

by bbeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Mello, Brian Luviano, Elizabeth Ayala
Jul 10, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

June 30, 2023

I always go to this Toyota because I know that they will do a great and thorough job. And they aren't a dealership that just has you do things just to do them . They will tell you all of the things they not More

by Carriesteele.cs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arturo, David Mello, Brian Luviano, Elizabeth Ayala
Jul 13, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2023

Excellent service. Prompt service. Advisors are very courteous! I would highly recommend this dealership every time. More

by Kenn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adi Diaz, David Mello, Brian Luviano, Elizabeth Ayala
Aug 01, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us!

June 28, 2023

More time was taken than what was promised. Initial amount quoted was high. Then he brought down. The alignment was not done to my satisfaction. More

by melwynmachado
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Mello, Brian Luviano
June 28, 2023

Good dealership. But sometimes annoying in the way they do business. Was not satisfied with last work done on my car on Monday June 26 More

by Peterclavera
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rubio
Jul 11, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 24, 2023

I have had service here for years and have dealt with three or four service advisors and one service drive manager and all were very professional and pleasant. Service today with Carlos Rivera was very g More

by royaltymsjohnson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Jun 27, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us!

June 24, 2023

The service was Fast and reliable . Will return for future services. Carlos was the one who helped me . More

by luiseg1994
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 27, 2023 -

Sterling McCall Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 23, 2023

When I arrive I just requested for and oil change only,Mr H Annah Duraso pulled up my record I don't know what kind the service that he wrote down what I need they end up change out the brake fluids he also More

by hue3545
Service Price Transparency
Recommend Dealer
No
Employees Worked With
H Annah Duraso
Jun 26, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service 713-270-3720 swallace@sterlingmccalltoyota.com

June 21, 2023

They communicated with me a lot and kept me informed on status of service and timeline More

by Klockhar
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ernesto Umana
Jun 24, 2023 -

Sterling McCall Toyota responded

Hi Klockhar, we are very happy to have provided you with such a positive experience!

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