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Sterling McCall Toyota

Houston, TX

4.2
1,016 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,016 reviews

July 30, 2023

Dealership is good and cares about their business, but the sales person is not responsible at all, seems to me he just wants to sell the car, not care about any customer service. More

by kanningwu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Scott
Sep 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that the salesperson you worked with did not meet your expectations in terms of customer service. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager Email: Ksavell@sterlingmccalltoyota.com

July 29, 2023

Great dealership- clean areas and spacious. This visit was great and the advisor, Gus, was awesome. More

by nnacino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor:Gus
Aug 02, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 29, 2023

Sales guys Garni Apelian made our yes very simple and quick . I told him what I was looking for and he had one . Made the visit to see the truck and test drive it . I liked it , we made a deal . From tes More

by Tommy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
gandreakos@sterlingmccalltoyota.com
Aug 02, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 28, 2023

Great Customer Service of Adi, my Service Advisor. He is courteous, respectful, efficient in his work. More

by au
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Aug 02, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

July 27, 2023

Professional staff and got the work done quickly. Able to get the time slot that I wanted. More

by diana4711
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Rose
Jul 27, 2023 -

diana4711 responded

Professional staff and got the work done quickly. Able to get the time slot that I wanted.

July 27, 2023

I got assistance right away. Jose was a cool person and help me get the perfect car. Exactly what I was looking for. Thanks Jose and sorry I can't remember the financial represen More

by luisaguilar86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Munoz, financial representative , Brian Luviano, Elizabeth Ayala
Jul 30, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us! Congratulations on your new vehicle.

July 27, 2023

Warranty info should be added in system. Dealership should act as expert in warranty transactions More

by SHEHZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 05, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback about your warranty information because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Paul Krenzer Aftersales Director pkrenzer@sterlingmccalltoyota.com

July 25, 2023

Fast service with minimal waiting. Will honor all coupons presented without questioning dates. If you can tolerate the SW Frwy to get there, a wonderful place to consider. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard “Rick” Howell, Brian Luviano, Elizabeth Ayala
Jul 28, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us!

July 25, 2023

Service personnel súper profesional, waiting time less than what expected thank you! Keep up the good work!! More

by seanpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t name
Jul 28, 2023 -

Sterling McCall Toyota responded

Thank you; we appreciate your feedback!

July 24, 2023

I was highly disappointed with the service provided to me. It took the dealership to took more than 3 hours to complete state inspection and remove one nail from rare tyre. Staff behavior was rude and ind More

by farid ghori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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