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Sterling McCall Toyota
Houston, TX
938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 11, 2021
WARNING BEWARE!On October 3rd, 2020, sterling sold me a WARNING BEWARE! On October 3rd, 2020, sterling sold me a used truck they did not own the title to. Sold me the truck with “a clean title” which was a WARNING BEWARE! On October 3rd, 2020, sterling sold me a used truck they did not own the title to. Sold me the truck with “a clean title” which was a lie. Unfortunately, less than 24 hours later an uninsured motorists drove into the truck and totaled it. Filed my insurance claim with no problems until my insurance company tried to get the title. The dealership can not provide a title to the insurance company so I have been paying insurance and truck payments for four months on a truck that I don’t have because of this dealership. For the last four months they have been telling me the same thing. For four months they have been getting this “clean title” from the previous lien holder. How is it for four months I can’t get a title yet I’m expected to continue making payments. I call the finance department, the titling officer, and finance supervisor with no assistance. They say they will call me back with updates and NEVER call me back. I paid for a rental out of pocket of two months after my insurance on the rental ran out. Thousands of dollars I’ve spent just trying to get to work during this. They show NO empathy to my situation. I would never buy a used vehicle from them! EVER! BEWARE! More
by Polly Schmidt
Employees Worked With
finance department
October 06, 2017
Awesome Service Team I was very pleased with the service department. They went out of their to make sure my warranty work was taken care of. I would highly recommend this I was very pleased with the service department. They went out of their to make sure my warranty work was taken care of. I would highly recommend this dealership. Great experience. More
by 182HollyWood
Employees Worked With
Hugo Martinez and Jason Edwards
October 05, 2017
Useful Very good service , using the electric cart to show us the cars available as if we are going to a picknik and avoiding the Houston sun. The speed of Very good service , using the electric cart to show us the cars available as if we are going to a picknik and avoiding the Houston sun. The speed of processing paper work. More
by Dora
Employees Worked With
Mr Eugene Dikibo and his boss I don’t remember his nam
October 02, 2017
25000 miles car service matinence. Rey Qui did an excellent job. He made me feel at ease and answered all my questions. I would recommend this dealership to others. Excellent Rey Qui did an excellent job. He made me feel at ease and answered all my questions. I would recommend this dealership to others. Excellent More
by yassera1976
Employees Worked With
Rey Qui
September 20, 2017
Awesome experience I was looking for a particular car and the salesman Apo found the car had it picked up so my wife and I could look at it Apo went above and beyond to I was looking for a particular car and the salesman Apo found the car had it picked up so my wife and I could look at it Apo went above and beyond to make sure we got the car we wanted I will recommend Sterling McCall Toyota to all my friends and family More
by Aperales1122
Employees Worked With
Apo in sales and Robert in finance
September 19, 2017
Excellent service ,I'm happy and very satisfied customer and would recommend to friends this dealership . The customer service advisor is friendly and the work done as ,I'm happy and very satisfied customer and would recommend to friends this dealership . The customer service advisor is friendly and the work done as promised Thank you ! More
by Xhuynh2018
Employees Worked With
Christopher SA
September 15, 2017
Great coustmer service Carlos did a fantastic job went above and beyond to make sure my vehicle service done quickly and efficiently I recommend Carlos and the dealership to Carlos did a fantastic job went above and beyond to make sure my vehicle service done quickly and efficiently I recommend Carlos and the dealership to get your car service done. More
by Fl#irma
Employees Worked With
Carlos Flores
September 13, 2017
Excellent I purchased my Toyota at Sterling McCall in 2015. And was always coming to them for the service. Appointment is exactly at the promised time. Waiting I purchased my Toyota at Sterling McCall in 2015. And was always coming to them for the service. Appointment is exactly at the promised time. Waiting time is again as promised. Great attention to details. The same employee was serving me - Rey Qui, I was dealing with him not the first time - always professional, polite and friendly. More
by Olga1223
Employees Worked With
Reynold Qui
September 13, 2017
The service techs are so nice and super communication skills The service reps really take time to explain the issues and never try to up sell you. Very patient and understanding of your time. Better than any BMW The service reps really take time to explain the issues and never try to up sell you. Very patient and understanding of your time. Better than any BMW dealership in Houston! More
by Car
Employees Worked With
Phillip and Will
August 23, 2017
Very professional stuff The stuff is very professional. I got the repair on time. They provided shuttle for me . Everything was excellent. I definitely recommend them for the The stuff is very professional. I got the repair on time. They provided shuttle for me . Everything was excellent. I definitely recommend them for their customer service and their good job. More
by Hussain1966
Employees Worked With
Carlos, Philip
