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Sterling McCall Toyota

Houston, TX

4.2
1,015 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,015 reviews

August 04, 2023

Great service! ! Brian L. and Brandon are very honest and provide great, fast and professional service! More

by Ju.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon , Brian Luviano, Elizabeth Ayala
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

August 03, 2023

Adi is really very good take care customer . Good customer service this place . ThNk you very much More

by aminnalini2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

August 03, 2023

My visit to have my car serviced was really nice; however, I had to leave it over for a day to have some necessary repairs done. To make this service go smoothly, a rental vehicle was offered and I a More

by Betty_harris49
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Solorio
Aug 03, 2023 -

Betty_harris49 responded

My visit to have my car serviced was really nice; however, I had to leave it over for a day to have some necessary repairs done. To make this service go smoothly, a rental vehicle was offered and I accepted because I had to get home to take care of important paperwork. My advisor at the dealership helped make this go smoothly and answered all my questions.

August 03, 2023

Great Service rep (Luis Hernandez)car return/delivery person, cashiers, lunch reliever (Brandon) overall personnel great representation. More

by Bmthomas1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

August 03, 2023

Great staff made trip worth it. Very knowledgeable and friendly paying attention to all my requests More

by etucker1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

August 02, 2023

I didn’t buy my vehicle from them but I was in a minor accident and my insurance company sent me to their repair center and they did an excellent job and the service was top notch ,I was impressed so when More

by Guycol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service specialist Adi Diaz
Aug 23, 2023 -

Sterling McCall Toyota responded

We are glad we could help!

August 01, 2023

Amir Garek was great. He was very helpful throughout the process. I recommend them highly. More

by groomyhayes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Garek
Aug 23, 2023 -

Sterling McCall Toyota responded

We are glad we could help!

August 01, 2023

Best service ever. Luis was so helpful and did everything really fast. I’m so happy to work with Sterling McCall Toyota. More

by Ozzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

August 01, 2023

Went in for 5,000 mile checkup. Gus kindly let me know I could go to the "Express" section. My car was ready in less than an hour. Servicemen in Express bay were very polite and More

by susan.routh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus and people in Express bay, can't remember their names
Aug 23, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 30, 2023

Dealership is good and cares about their business, but the sales person is not responsible at all, seems to me he just wants to sell the car, not care about any customer service. More

by kanningwu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Scott
Sep 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that the salesperson you worked with did not meet your expectations in terms of customer service. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager Email: Ksavell@sterlingmccalltoyota.com

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