
Sterling McCall Toyota
Houston, TX
Filter Reviews by Keyword
By Type
Showing 1,013 reviews
Very good service. . Keep up the good work 👍👍.. Excellent very satisfying.. The staff and service team treated like family and not just customer. . Keep up the good work 👍👍.. Excellent very satisfying.. The staff and service team treated like family and not just customer. More
Had a terrible experience this month. Brought my car in for routine service, oil change and tire rotation. After more than two hours I had to track down my service provider to get a sta Brought my car in for routine service, oil change and tire rotation. After more than two hours I had to track down my service provider to get a status. He finally showed me the multi point inspection results which found five critical items that needed repair right away. They also said my tires needed to be replaced, but gave no specifics. I declined any further work on my car and paid for my bill. Once I saw the bill, they DID NOT rotate the tires and never told me about this. My tires have plenty of tread life still remaining. I do not recommend taking a vehicle to them for service. More
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Very unprofessional advisor’s. I took my car for oil change and they took too long and left my car with AC on for hours and they didn’t call and no Very unprofessional advisor’s. I took my car for oil change and they took too long and left my car with AC on for hours and they didn’t call and notify me when it was ready. More
Went in for a oil change, muffler hanger replacement, and tire rotation and was almost charged $400 dollars after waiting more than an hour from the projected time of completion. Almost every time I come her tire rotation and was almost charged $400 dollars after waiting more than an hour from the projected time of completion. Almost every time I come here there's always something going on. Last time I will visit this dealership for anything. Going to Keating Toyota where the service is better, a bit farther but well worth it. More
We appreciated how hard they worked to get us into the vehicle we wanted. Kathie Marsh was exceptionally amazing and so was Brian our finance guy. We are thankful and love our SUV. Thank you all for yo vehicle we wanted. Kathie Marsh was exceptionally amazing and so was Brian our finance guy. We are thankful and love our SUV. Thank you all for your hard work! More
Worst service ever. I only needed oil change and they did the alignment without my permission so I had to pay. I also had an appointment and they serviced other cars bef I only needed oil change and they did the alignment without my permission so I had to pay. I also had an appointment and they serviced other cars before me. Took 3.5 hrs to get my car back. More
This dealership is always fast and professional! I have gotten my vehicle serviced ONLY here and i bought it brand new here too. Best toyota dealership in all of Houston metroplex! I have gotten my vehicle serviced ONLY here and i bought it brand new here too. Best toyota dealership in all of Houston metroplex! More