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Sterling McCall Toyota

Houston, TX

4.2
1,013 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,013 reviews

October 16, 2023

Very good service. . Keep up the good work 👍👍.. Excellent very satisfying.. The staff and service team treated like family and not just customer. More

by foysal80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 17, 2023 -

Sterling McCall Toyota responded

We are delighted to hear that you had an excellent and very satisfying experience at Sterling McCall Toyota. It's great to know that the staff and service team treated you like family, emphasizing the personal touch in customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oct 17, 2023 -

foysal80 responded

Thanks again.

October 13, 2023

Had a terrible experience this month. Brought my car in for routine service, oil change and tire rotation. After more than two hours I had to track down my service provider to get a sta More

by slevine54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Portillo
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

Oct 18, 2023 -

slevine54 responded

I would like to get my tires rotated on a priority basis so I don’t have to wait more than one hour. I took the car to a tire store and had the tread depth checked. All of the tires were acceptable although on the low end of the range. None of the tires are unsafe to drive on as reported by your service representative. The tread depth readings were not recorded or any reason why the tires were deemed dangerous!

October 13, 2023

The service and the time was perfect Rick howell excellent. The price was also very good More

by pdcobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell, Brian Luviano, Elizabeth Ayala
Oct 17, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a perfect experience and that Rick provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Very unprofessional advisor’s. I took my car for oil change and they took too long and left my car with AC on for hours and they didn’t call and no More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin , Brian Luviano, Elizabeth Ayala
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for your negative experience with our service department. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

October 11, 2023

We've bought several cars from this dealer, and i do all toyota service work here. More

by resander2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renest umana, Elizabeth Ayala
Oct 13, 2023 -

Sterling McCall Toyota responded

Thank you for your continued trust in our dealership! We're grateful for your loyalty and for choosing us for both vehicle purchases and Toyota service work. If you ever have any questions, need assistance, or are considering another purchase in the future, please know that we're here to provide excellent service. We appreciate your ongoing support!

October 11, 2023

Went in for a oil change, muffler hanger replacement, and tire rotation and was almost charged $400 dollars after waiting more than an hour from the projected time of completion. Almost every time I come her More

by thoughtalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the inconvenience and the issues you encountered during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

October 11, 2023

We appreciated how hard they worked to get us into the vehicle we wanted. Kathie Marsh was exceptionally amazing and so was Brian our finance guy. We are thankful and love our SUV. Thank you all for yo More

by Gabbie P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathie Marsh, Brian Luviano
Oct 13, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us, especially with the efforts of Kathie Marsh and Brian, the finance professional. Your satisfaction is important to us, and we're glad to have helped you get the vehicle you wanted. Congratulations on your new SUV, and thank you for choosing us!

October 10, 2023

Worst service ever. I only needed oil change and they did the alignment without my permission so I had to pay. I also had an appointment and they serviced other cars bef More

by Leticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

October 09, 2023

Great customer service and workmanship. Service manager Ernest Umana is customer centric and great at keeping me informed of progress. More

by $Dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Oct 11, 2023 -

Sterling McCall Toyota responded

It's wonderful to hear about your great customer service experience and workmanship at Sterling McCall Toyota. Service manager Ernest's customer-centric approach and communication skills have clearly contributed to your positive experience. Your well-maintained vehicle will continue to serve you well!

October 09, 2023

This dealership is always fast and professional! I have gotten my vehicle serviced ONLY here and i bought it brand new here too. Best toyota dealership in all of Houston metroplex! More

by Valeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Oct 11, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that Sterling McCall Toyota has consistently provided you with fast and professional service. Loyalty like yours, both in purchasing a brand-new vehicle and in returning for service, speaks volumes about our quality. Your praise for us as the best Toyota dealership in the Houston metroplex is truly commendable. Enjoy your Toyota, and may it continue to serve you well!

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