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Sterling McCall Toyota

Houston, TX

4.2
751 Reviews

9400 Southwest Freeway

Houston, TX

77074

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September 06, 2005

We put the auction (# 4994) on the MyCar.com for 2006 Toyota Camry LE (base) and Sterling McCall Toyota on South West Freeway in Houston, TX was the lowest bidder with $200 over Invoice. We went to S More

by rahim_mack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Mahta / Mr. Tobias
Jan 24, 2008 -

Sterling McCall Toyota responded

I'm afraid that I can't respond to your particular issues - your review was submitted over two years ago and neither Mr. Mehta or Mr. Tobias are employed here anymore, so I could not consult them for further explanation of your particular situation. I apologize for any rude behavior on their behalf. Again, I cannot speak for the individuals involved, but it is our policy to treat all customers with respect and courtesy. I can say, however, that in the past two years we have made huge changes to our dealership work processes that make it much more streamlined and hassle-free to work with our internet department in purchasing a vehicle. We work all deals from true invoice now, and we appreciate the value of the time that customers spend with us. Internet customers now work solely with a Internet Sales Manager, so delays and the old "back and forth" trips by the salesperson to the sales manager's desk are, for the most part, eliminated. Please give us a second chance to exceed your expectations.

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