Sterling McCall Toyota
Houston, TX
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We put the auction (# 4994) on the MyCar.com for 2006 Toyota Camry LE (base) and Sterling McCall Toyota on South West Freeway in Houston, TX was the lowest bidder with $200 over Invoice. We went to S Toyota Camry LE (base) and Sterling McCall Toyota on South West Freeway in Houston, TX was the lowest bidder with $200 over Invoice. We went to Sterling McCall Toyota last Saturday, Sep 3rd, 2005, and met Jay Mehta (Sales person) who bid on our auction. He showed us all the Camry and we selected the 2006 Toyota Camry LE. The only dealer installed option it had on it was the Carpet mat set. So, we told him that we want to go ahead for this car. In his office, he told me that there was a mistake and that the bid he put was 2% of the invoice and not the $200 over the invoice. We showed him MyCar.com printout which he took inside (to show his manager) and came back 20 minutes later. He said that this printout helped him a lot and he can give us $200 over the invoice. He then put his number of $20,900 for the Invoice and said that Tax, Title and License are additional. WE WERE SHOCKED. We asked him to show us the invoice. He again went into his manager's office and came back after wasting another 15 minutes. Instead of bringing the invoice, he brought a computer printout on a plain sheet of paper with so many different charges. These were: 1. Base Price 2. Dealer Installed Options 3. 1% Manufacturer Holdback 4. 2% Inventory Charge 5. PDA 6. Delivery & Handling charge 7. Advertising Fees 8. Other Misc. Fees The total for all these were $19574 in the Invoice, and he said that $200 over the invoice becomes $19774. We again asked for the actual invoice for this car and he again went inside and brought his manager, Tobias. Mr. Tobias (again he had the same computer printout - anyone can print that) informed us that this is the invoice and everything is what they are incurring. When we asked for the explanation on all the charges, instead of providing us the explanation he started talking about the TMV (True Market Value) price from Edmunds.com. We told him that we are here to get $200 over Invoice and are asking to see the actual invoice. He then started insulting us with the specific remark: "You people are here just for haggling. You are not here to buy anything". I showed him my check book and told him that we went through the MyCar.com in the first place so that we don't have to waste our time haggling for the price. I also asked him that why did he bid if he did not want to fulfill his commitment. Mr. Tobias was very very rude and this was our worst experience at Sterling McCall Toyota. More