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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,005 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,005 reviews

November 08, 2023

Horrible service. Almost 3 hours for an oil change and tire rotation (if rotation was done) and I had a scheduled appt! My truck was NOT in a service bay until I asked More

by Truck lady
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
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Nov 11, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us and the negative interactions you had. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3924. I look forward to speaking with you. Paul Krenzer, Service Director

November 07, 2023

Bryan give us a great customer service. Tell us exactly what we need. I will come back and for sure I will ask for him to help us. More

by Pedro Pque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Nov 09, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Bryan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Im reviewing out maintenance service and give a big thx to our advisor Tony He is the best. More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 08, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Tony provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

The dealer provided excellent service! !! The gentleman Mr Jose explained the service in detail, and provided prompt service! More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Jose provided excellent service!, Brian Luviano, Elizabeth Ayala
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Nov 08, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had an excellent experience and that Jose provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

Bring car in for maintenance for 6 months , waiting over an hour , only rotate tires More

by maingocphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mendez
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Nov 07, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a nice experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

This is the 2nd car I have purchased at this dealership! They are very thorough and courteous! More

by Priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean, Brian Luviano
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Nov 05, 2023 -

Priscilla responded

This is the 2nd car I have purchased at this dealership! They are very thorough and courteous!

November 03, 2023

Always please with the service and professional staff. They are definitely true to the time of service of your vehicle being in and out from competition of service. More

by Earnestine1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez, Brian Luviano
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Nov 07, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

They completely forgot to do tire rotation, and even dont tell anything to me. I was exited with Toyota services but it is worse with every year More

by olga_konshina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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November 03, 2023

Excellent service from saleem adil. Thank you very much. Must be rewarded to saleem adil More

by glenn Dsouza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saleem Adil
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Nov 07, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Saleem provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Efficient and knowledgeable staff. Easy car buying experience. Didn’t waste my time. Everyone was friendly and helpful More

by j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Novola
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Nov 04, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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