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Sterling McCall Toyota
Houston, TX
964 Reviews
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October 20, 2023
On yesterday 10/19/23 I arrived at Sterling McCall in a tow truck. It was 1030am. My car is a 2018 Toyota Camry which was being towed. Oscar Casas was the customer service advisor. He told me my wait would tow truck. It was 1030am. My car is a 2018 Toyota Camry which was being towed. Oscar Casas was the customer service advisor. He told me my wait would between 1230pm and 1pm. I said I would wait to hear from him. So I went to the waiting lounge.I did not here from Oscar so at 1250pm I look at phone and saw a text message instead of a phone call.I placed a call to to the service number and was informed that Oscar had went to lunch.So of coarse I had to wait even longer to here what the problem was with my vehicle. My experience was poor because Oscar did not take even a minute to give me a call. The paper work even said that I was waiting.I hope in the future I will not receive that type of service because it was poor. I asked Oscar why I had not received a call and Oscar told me that it was Toyota policy to text customer.My response was I know better because I am your regular customer. More
by Mrs. Blanche
Employees Worked With
Oscar Casas
October 19, 2023
Greta experience super reliable job just need a little work on is working a little faster other Thant that super great love it work on is working a little faster other Thant that super great love it More
by Ealvarez00
Employees Worked With
Luis G. Hernández , Brian Luviano, Elizabeth Ayala
October 19, 2023
Aquí todos son muy cordiales uno se siente muy bien atendido, en el área de espera tienes café y otras bebidas gratis, también tienes snack y be idas de maquina. Excelente atendido, en el área de espera tienes café y otras bebidas gratis, también tienes snack y be idas de maquina. Excelente More
by daisbely
Employees Worked With
Brian Luviano
October 18, 2023
The service manager was nice and understanding. However, their service reps are not fully trained and not thoroughly inspecting the vehicle when I brought it in for service. They wasted my time whe However, their service reps are not fully trained and not thoroughly inspecting the vehicle when I brought it in for service. They wasted my time when something simple could’ve been fix if it was done properly at the beginning. Took them 3 hours to figure out that there was some plastic piece stuck on my door which were causing the popping noise whenever I opened my driver side door. More
by Tri
Employees Worked With
Brian Luviano, Elizabeth Ayala
October 17, 2023
The overall experience is excellent, Oscar Cassess has been always professional and keeps his clients updated, in terms of vehicle maintenance. been always professional and keeps his clients updated, in terms of vehicle maintenance. More
by tamertxh
Employees Worked With
Oscar Cassess
