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Sterling McCall Toyota

Houston, TX

4.2
1,005 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,005 reviews

December 10, 2023

Service good but it takes a long time to wait about 2 and haft hours More

by HUONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 12, 2023 -

Sterling McCall Toyota responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

December 09, 2023

Good service and easy to schedule on the website. They finished the job quicker than they told me. More

by Peter Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Brian Luviano, Elizabeth Ayala
Dec 12, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

All good. Efficient friendly informative and professional ! This is a good and well run dealership ! More

by jstanfield555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 12, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Always helpful and staff is very friendly. When I called they were happy to point me in the right direction and never acted like I was putting them out. More

by MGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Dec 09, 2023 -

Sterling McCall Toyota responded

It's great to hear about your positive experience at Sterling McCall Toyota! Having helpful and friendly staff can truly make a difference in the overall customer experience. It's wonderful that we were happy to assist you and guide you without any hesitation or inconvenience. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

easy sale, delivered to my house too. salesman was very nice. Unfortunately, service department hung up on me and when they gave us the license plates they were very rude to my daughter More

by kevin.kujawa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus Bauer
Dec 08, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

cashier service rude wait too long for oils change not greeting at all not really satisfied when i call on the phone it say 10 thousand mile but a windshield ticket say come back in next 5000 thousand mil More

by evon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cashiers , Brian Luviano
Dec 05, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us and the interaction you experienced during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at 713-270-3924. I look forward to speaking with you. Arthur Whatley, Service Director

December 05, 2023

Went there for an oil change. It is just great. And fast. The representatives are super nice and friendly. Will definitely visit again! More

by tfu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 07, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

Awesome dealership. Won't buy anywhere else. Carlos Flores is an awesome service technician. So helpful. More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Flores
Dec 06, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Carlos provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

The service guy was very thorough and helpful with the explanation of the work required for my car. He even checked my service record to make sure I received the correct work that was needed at this visit More

by cherylafaulkner01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Brian Luviano
Dec 02, 2023 -

Sterling McCall Toyota responded

It's great to hear about your positive experience with the service guy! Thoroughness and attention to detail in explaining the required work for your car, along with checking your service records for accuracy, reflect a high level of professionalism and dedication to customer service. Thank you for your business!

December 01, 2023

Great seller (Mr. Son Vu) & great customer services. I highly recommended for family & friends. Thank you! More

by nhatmai32
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Son D Vu
Dec 06, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled that Son provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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