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Sterling McCall Toyota

Houston, TX

4.2
882 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 882 reviews

January 04, 2025

I bought a vehicle from Nick at Sterling McCall last week. Excellent service from all involved. Nick, the Sales Manager and the Finance Manager were great to deal with and very fair on negotiations. Gr More

by DT7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
Jan 06, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

On earlier Saturdays, they would finish my car in about 4 hours. I came on Friday (today), it took 7 hours to finish. Every time I’d ask when my car would be finished, I was constantly answered “20 more minu More

by Minh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Jan 08, 2025 -

Sterling McCall Toyota responded

I apologize that you experienced an extended wait time. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com

January 03, 2025

The sevice rep and manager has poor customer service. The rep does not check to see what the customer wants. He just fix everything and build up a huge bill. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest was unprofessional , Brian Luviano, Elizabeth Ayala
Jan 04, 2025 -

Sterling McCall Toyota responded

I apologize for your experience in service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com

January 03, 2025

This dealership is working hard on customer service from the service advisor to the cashier. Everyone was putting forth extra effort. Services on my car were done thoroughly and quickly. More

by ccaruso515455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo Service Advisor
Jan 04, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2025

Me resolvieron todo bien excelente trabajo gracias por el servicio que tienen muy amable el personal More

by josealvarez103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre , Brian Luviano, Elizabeth Ayala
Jan 02, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2025

I enjoyed the coupon. Keep up the good work. I will appreciate it if you will send coupon for other maintenance. More

by Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Jan 04, 2025 -

Sterling McCall Toyota responded

Hello Stella, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2024

Pure professional with top notch quality. Feel you to go back there for future business activities More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Marsh
Jan 02, 2025 -

Sterling McCall Toyota responded

Hello James, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2024

Very poor customer service, after buying a car of over $60k, they wouldn’t put my documents in an envelope, didn’t help with setting up anything on the brand new vehicle, just to mention a few of the poor More

by mekan4real
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 02, 2025 -

Sterling McCall Toyota responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

December 30, 2024

The Service Advisor took great care and communicated with me during my Service. I will definitely be using Sterling McCall Toyota for my Service in the Future. More

by clintefogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jan 02, 2025 -

Sterling McCall Toyota responded

Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2024

Ernest is a great service manager. Always keeps me updated on status of vehicle. Great customer service. More

by sotoabel71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Umana, Ernest
Dec 31, 2024 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

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