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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

March 14, 2025

Even though they are under construction, they were kind and efficient. James was very helpful. More

by cjhbeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Mar 18, 2025 -

Sterling McCall Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 13, 2025

Easy process in purchasing car and great experience with sales person, Moses. Good service all around. Happy customer. More

by mlw82537
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moses Ramirez and front desk
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Mar 16, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy Moses could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

Service took a long time. Nearly 2.5 hours for oil/ filter change. I had a scheduled appointment. There was construction happening which slowed things down. Perhaps so many More

by groomyhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Mar 16, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley, and I am the Service Director at Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

March 12, 2025

Mi última experiencia demoré tres horas para que me entregaron mi carro hoy apenas estuve una hora en el concesionario fue extremadamente rápido por lo que salí muy complacido de allí More

by urruchagai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Report | Print
Mar 15, 2025 -

Sterling McCall Toyota responded

Hola, ¡nos alegra haberte ayudado! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!

March 12, 2025

Awesome assistant manager . Communicates to the needs of the customer.keep it up! More power! More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey garza
Report | Print
Mar 15, 2025 -

Sterling McCall Toyota responded

Hello Roxy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2025

Prompt professional and thorough Jose the greeter set the experience Short waiting time with no appointment More

by Donnacramer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

Great customer service. They know their work. Now I will come to Sterling McCall Toyota to do my car services. Thank you More

by saidou.mariko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota responded

Hi Saidou, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

You guys video in Spanish. Why? I’m not Spanish speaking person. Need to improve on the video for none Spanish speaking person. More

by quanlao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Quanlao, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me at (713) 270-3900, so that I can learn more about what took place in this situation.

March 10, 2025

Good service very professional staff. Was able to get my car inspected at the service center. Very convenient More

by Youldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2025

I waited over 2 hours for an “express” oil change. I will never return to this place More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

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