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Sterling McCall Toyota

Houston, TX

4.2
995 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

December 28, 2023

I had to make an extra trip to pick up the car, they called me and said car is ready but when I got there it was not ready More

by amynkassam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 10, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager Direct: (713) 270-3967 ksavell@sterlingmccalltoyota.com

December 28, 2023

My dealer experience was very pleasant I felt comfortable knowing that my salesman Garni Apelian and in finance abdulkadir kus did everything they could do so that I was able to drive out with not only the t More

by AustinJohnson1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garni Apelian , abdulkadir kus, Brian Luviano
Dec 29, 2023 -

Sterling McCall Toyota responded

Thank you Austin for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 28, 2023

Excelente servicio realmente volvería a ir sin pensarlo la atención es de primer nivel y los precios muy accesibles. More

by John Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 29, 2023 -

Sterling McCall Toyota responded

¡Estamos encantados de saber que tuvo una excelente experiencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

December 27, 2023

Good service, excellent service, no complaints Good service, excellent service, no complaints Good service, excellent service, no complaints More

by Phongle0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 28, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

The salesperson Rene was rappy helpful and knowledgeable about the different key options and possibilities on car details and finance More

by subhajit kundu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene
Dec 28, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled that Rene provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

December 24, 2023

If you are looking to buy a car or truck, go see Gus Bauer at Sterling McCall. He truly has integrity. My husband was not able to go with me to pick out a car. Gus told me all of the features of each ca More

by michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Bauer
Dec 29, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear about your positive experience with Gus at Sterling McCall Toyota! Integrity, patience, and respectful communication are crucial when buying a car, and Gus embodied all of these qualities. Congratulations on your new vehicle!

December 22, 2023

Nilsson and Tatiana were very helpful and very nice. I would call either of them again. More

by Irma E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilsson and Tatiana
Dec 27, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Nilsson and Tatiana provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 21, 2023

I have been doing business with Sterling McCall Toyota since 1979 and i have always found their service to be timely and satisfactory. They are an excellent dealership in my opinion. More

by Chester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Solorio
Dec 22, 2023 -

Sterling McCall Toyota responded

That's an impressive loyalty to Sterling McCall Toyota for over four decades! It speaks volumes about our consistent service quality and reliability over the years. Being satisfied with our service for such an extended period is a testament to our commitment to excellence. Thank you for your loyalty and business!

December 21, 2023

They are always Polite, courteous and do a good job. I will always bring my car here as long as my driving allows it. More

by janicesue65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 22, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 22, 2023 -

janicesue65 responded

Thank you for your reply and I appreciate that Toyota Sterling McCall cares about my welfare

December 19, 2023

I spent almost $500 today on service. They wouldn’t provide a complementary car wash. Other customers after service had their cars washed. Don’t know if I’ll come again. More

by Anon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casas, Brian Luviano
Dec 22, 2023 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Paul Krenzer the Aftersales Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

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