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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

January 13, 2024

They doing better still have some issues my advisor is great if it wasn't for her i would switch More

by Sandreka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Jan 16, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

The worse servicié no change air filter so very bad service Inprefer going an other place More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Apr 06, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 11, 2024

Very bad customer service I came and I dropped my car and Ernesto . He let me sign an paper without Explain me what it was, And I drop my car because I have warranty after 30 minute he called for me and he s More

by Ema0671
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ernest
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Apr 06, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

January 10, 2024

Great on service not good on trade-ins after purchasing a new vehicle and the depreciation in such a short time. You need to work on that. More

by j.lagow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 12, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager (713) 270-3967 Ksavell@sterlingmccalltoyota.com

January 07, 2024

Excelente servicio y muy profesionales en su trato, 100% recomendable, te explican los servicios que tu auto necesita y te recomiendan los especiales que ofrecen. More

by chesam95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

¡Estamos encantados de saber que tuvo una excelente experiencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

January 06, 2024

Everything was easy from the start till the end of the deal. The agent who called was very courteous. More

by Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Great and friendly service, clean and comfortable waiting area, fast and efficient delivery, completely satisfied with the overall interaction. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

They get you in quickly and take care of all your concerns or services that you requested. More

by Tweety
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 06, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

Great service and a company you can trust. I have a 2017 Toyota Rav 4 Hybrid with 58,000 miles . First time I’ve had work on the brakes front and back replaced. Car was evaluated and everyth More

by infinity8mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 06, 2024 -

Sterling McCall Toyota responded

It's wonderful to hear about your positive experience with the service provided for your Toyota Rav4 Hybrid! Having your brakes replaced for the first time at 58,000 miles is a significant milestone. Carlos, your service advisor, was a great help throughout the process. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Service is always fast and thorough personnel is competent could use a cashier and express More

by veyoung2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 04, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a fast and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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