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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

January 20, 2024

When I first drove in the garage there were 2 female employees in work space (area) . One was braiding or doing something to the Second ladies hair . This was not an extreme deal however I did have to More

by Porterannette19
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Howell, Brian Luviano
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Mar 28, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 20, 2024

I went in for an oil change, Very nice customer service. Excellent coffee lounge. ☕️Love your Dealership. More

by th34700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
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Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Good Customer Service And Provide Good Quality Products. Employees Are Very Helpful And Willing To Help Customers. More

by paward66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan
Report | Print
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for your positive feedback! We're pleased to hear that you experienced good customer service and received good quality products. It's great to know that our employees are helpful and willing to assist customers. We appreciate your business and look forward to serving you again!

January 19, 2024

Great service, nice people and did not wait a long time! . Good all around! Explained everything. More

by celwelsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Excellent service knowledgeable service technician , very polite and on time. The only dealer that I use for my business More

by Angelosarabia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso, Brian Luviano, Elizabeth Ayala
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Jan 23, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that you've received excellent service from our knowledgeable service technician. It's great to know that our team has been polite and punctual. We appreciate your loyalty. Thank you for choosing us as your trusted dealership for your business needs!

Jan 23, 2024 -

Angelosarabia responded

Thank you

January 18, 2024

Excellent service, very knowledgeable, professional and polite service.i bought 5 cars thru the years from them. More

by Angelosarabia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso assist. Manager
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Jan 23, 2024 -

Sterling McCall Toyota responded

We appreciate your loyalty and are delighted to hear about the excellent service you've experienced. It's great that our team has been knowledgeable, professional, and polite during your interactions. Thank you for choosing us for your automotive needs over the years. We look forward to continuing to serve you in the future!

Jan 23, 2024 -

Angelosarabia responded

Thank you for your prompt response, and once again Ms Hannah Duraso and her team, should be an example to follow for the entire Service Department, that is what us clients expect when we take our cars for service.

Jan 23, 2024 -

Angelosarabia responded

Thru out the years I have purchased several cars from your Dealer and I had sometimes no so good service but during the last 4 years you all have improved with excellent service and communication, keep the excellent job that your Dealership is doing now. I always recommend your Dealership for service and purchase to my friends and family.

Jan 23, 2024 -

Angelosarabia responded

Thank you AAAAAAAA+++++++++ Service

January 17, 2024

I had sign for car finance contract with tire insurance, but when I went for tire, system shows its void. To correct this problem including tire replacement it took 3 1/2 hrs. More

by iwk101061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Financial
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Feb 28, 2024 -

Sterling McCall Toyota responded

I apologize that you experienced this inconvenience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at ksavell@sterlingmccalltoyota.com. Keegan Savell, General Manager

Feb 29, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 17, 2024

Bad service I came at 4:00. After half an hour they told me that I hv to drop my car for tomorrow if I want to oil change, which was ridiculous More

by Sadiq.Asultan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Solorio, Brian Luviano
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Apr 05, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the error in communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Art Whatley Service Director awhatley@mccallgroup.com

January 17, 2024

Very warmly and professional. Makes a big problem looh very simple. By giving very detailed explanation. More

by rmtegha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier was so friendly. , Brian Luviano, Elizabeth Ayala
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Jan 19, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a warm and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

Everything was perfect Everything was perfect Everything was perfect Everything was perfect Everything was perfect More

by Jeffharari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 17, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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