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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

February 08, 2024

Have always had friendly and courteous employees willing to help with any issue, question or anything I need. More

by angmendoza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 10, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a friendly and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 07, 2024

Friendly and respectful services provided. Clean amenity’s, just need a little more on snack choices for people who are staying to wait when veichle being service. More

by Btrinh69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 10, 2024 -

Sterling McCall Toyota responded

We're pleased to hear that you received friendly and respectful service and that the amenities were clean. Thank you for your feedback regarding snack choices for those waiting during vehicle service. We appreciate your input, and we'll certainly consider it for improvement. Thank you for choosing our services, and we look forward to serving you again in the future!

February 07, 2024

Friendly and professional staff members. The waiting lounge was perfect with free WIFI and drinks and snacks. More

by johnalofe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 10, 2024 -

Sterling McCall Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 07, 2024

Overall, I had a good experience with this dealership. .. the reason for the 2 star knock was because of financing. In no way should it take 2.5 hrs to finalize financing on ANY vehicle. This led to a VERY More

by JJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahat, Jordan, Omar
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Feb 21, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to finalize financing. I would like an opportunity to fix this and earn your business, please contact me at bluviano@sterlingmccalltoyota.com. I look forward to speaking with you. Brian Luviano, General Sales Manager

February 06, 2024

Great service Great service great service great service great service. Great service. Great service great service great service great service. Great service. Great service. More

by djgaryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Feb 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Always amazing. Job completed fast and right to the point. Rick is a great service guy More

by Wolfeeee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Feb 09, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 03, 2024

Arrived with two green tire stem caps. ...(the other two were stolen). I asked them for two replacements. Come out, even the two I had were removed and replaced with all black. I didn't ask More

by hardingjones3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 21, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for what you experienced this misunderstanding during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

February 03, 2024

Service are great and fast, great great job job job job job job job job More

by albertovelasco28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 07, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 02, 2024

the dealership is good. they have good and fast service in the express service department. More

by jonny438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
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Feb 04, 2024 -

Sterling McCall Toyota responded

Glad to hear you had a positive experience! Quick and reliable service is always a plus. Safe travels!

February 02, 2024

Service advisor was professional and knowledgeable. He resolved issues fast and went above and beyond for me . Excellent job . Fast service More

by Orkhan1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Report | Print
Feb 06, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that the service advisor was professional, knowledgeable, and went above and beyond to resolve your issues. Providing fast and excellent service is a priority. Thank you for choosing us, and we appreciate your positive review!

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