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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

February 15, 2024

Pedro took great care of me and my vehicle. There was an issue with the door, but he and his team handled it professionally and with care. Problems can always arise, and he dealt with it grace. More

by thegardener
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Feb 17, 2024 -

Sterling McCall Toyota responded

We're glad to hear that Pedro took great care of you and your vehicle, even handling an issue with professionalism and care. Dealing with challenges gracefully is an important aspect of our commitment to customer satisfaction. Thank you for your understanding and positive feedback. We appreciate your business, and we look forward to serving you again in the future!

February 14, 2024

Did not make a good impression first time but went back because location is convenient. In for a routine maintenance check and when I pushed back on additional "immediate attention services" and asked for More

by meoryan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose P
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Apr 04, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Toyota responded

I apologize that your experience was unpleasant. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at awhatley@mccallgroup.com Art Whatley Service Director

February 14, 2024

Everything was perfect perfect 👍perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect More

by Jeffharari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane, Brian Luviano
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Feb 16, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words Jeff! We are very happy to hear that we were able to provide you with a perfect experience!

February 13, 2024

Muchas gracias por su servicio rápido y de muy buena calidad ampliamente recomendado el servicio More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 13, 2024 -

Sterling McCall Toyota responded

¡De nada! Nos alegra saber que está satisfecho con el servicio rápido y de buena calidad. ¡Gracias por recomendar el servicio!

February 13, 2024

Very good dealership! Always helps me and gives me the best deal, Hannah is amazing at her job! More

by Drocadanira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Feb 16, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 12, 2024

Rey Qui has been our Service Manager for many years and for at least a dozen cars and has been excellent. More

by David.peyton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Report | Print
Feb 14, 2024 -

Sterling McCall Toyota responded

Thank you for your continued trust and loyalty. We're delighted to hear that Rey has been providing you with excellent service as your Service Manager for many years and for a dozen cars. We appreciate your kind words.

February 12, 2024

Its was fast, less than an hour and Mr Pedro customer service was awesome. 10/10 More

by Ofure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Pedro , Brian Luviano
Report | Print
Feb 13, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that you had a fast and positive experience with our service and that Mr. Pedro provided excellent customer service. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 12, 2024

Maintenance was quick, they have placed an oil filter for a previous model car on mine though. I bring them the correct one for changes now. I believe it is also being overfilled under the same specs as the More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Feb 14, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 713-270-3924. I look forward to speaking with you. Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

February 11, 2024

I had to get my car serviced and Jean and the others from the service department were awesome. Great attention to detail, super helpful, and polite. They were awesome to work with and resolved the issue with More

by Cristian Llanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zalaya
Report | Print
Feb 13, 2024 -

Sterling McCall Toyota responded

Thank you for taking the time to share your positive experience with Jean and the service department! We're thrilled to hear that they provided excellent attention to detail, were super helpful, and resolved the issue with your car quickly and effectively. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you for any future servicing needs. Safe travels in your well-maintained car!

February 08, 2024

We bought a used car for my granddaughter. The staff was friendly, helpful, and professional. More

by mcmjill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
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Feb 10, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that your experience buying a used car for your granddaughter was positive, with friendly, helpful, and professional staff. Thank you for choosing our services, and we wish your granddaughter many enjoyable miles in her new car!

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