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Sterling McCall Toyota

Houston, TX

4.2
749 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 749 reviews

October 07, 2024

My service writer, Jessica, did a great job of communicating with me and keeping me abrest of the status of my vehicle. More

by 2kellys2dogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 13, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2024

They were very courteous, professional , the place was clean and I did not have to wait long More

by Xio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All, Brian Luviano
Oct 13, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

October 05, 2024

I have been servicing my Corolla iM here since 2017 and never a problem for their services. Excellent people, services and always on time. More

by gseavux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 12, 2024 -

Sterling McCall Toyota responded

Hi Thank you again for taking the time to let us know how we did. We hope you have a great day. Take care!

October 05, 2024

I visit the Sterling McCall Lexus dealership across the road and their treatment is so much better than the Toyota dealership. I changed water pump at $1500 and couldn't even get them to clean their dirts More

by chuck.umeh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus, Brian Luviano, Elizabeth Ayala
Oct 10, 2024 -

Sterling McCall Toyota responded

chuck.umeh, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Paul Krenzer After Sales Director pkrenzer@sterlingmccalltoyota.com

October 05, 2024

Real bad not providing what was promised. Will never visit again. Waiting time was extreme More

by amin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin , Brian Luviano, Elizabeth Ayala
Oct 10, 2024 -

Sterling McCall Toyota responded

amin, I apologize that you encountered a problem with us. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 04, 2024

Please that I can select the service representative of choice for a more personalized service. More

by Lroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell
Oct 12, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2024

This review is for the service area. I made an appointment for an oil change and was told a recall came up that would be a quick fix. All in all, a total wait time of 2-2.5 hours, which More

by Hou6110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean
Oct 13, 2024 -

Sterling McCall Toyota responded

Hou6110, I apologize for the recent issues with your service related to the recall. If this matter has not been resolved yet, please contact me so I can address it. Unfortunately, I couldn't find your name in our database with the name provided. I would appreciate hearing back from you at ksavell@sterlingmccalltoyota.com. Keegan Savell General Manager

October 03, 2024

Professional, but not everything accurate (never put engine hood lid support rod in your own place, and wipe spilled oil) More

by Michael Shuhatovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Martinez, Brian Luviano, Elizabeth Ayala
Oct 05, 2024 -

Sterling McCall Toyota responded

Hello Michael, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 270-3900.

Oct 05, 2024 -

Michael Shuhatovich responded

I think dealer should be teach your employed workers not only professional skills, but also technical culture attitude before access to serviced vehicles!

October 02, 2024

Very quick and efficient service. Nice comfortable waiting area, and friendly staff. Thank you Sterling McCall Toyota for the amazing service. More

by Victordelacruz97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Roe, Brian Luviano, Elizabeth Ayala
Oct 06, 2024 -

Sterling McCall Toyota responded

Hi, we are so happy to read such a great review about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

I really like this Dealership and the staff. The lounge and the facility are well kept. More

by Shotwash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service guy was Edwin solorio, He kept me informed about what was needed.
Oct 26, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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