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Sterling McCall Toyota

Houston, TX

4.3
665 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 665 reviews

June 06, 2023

Sterling McCall Toyota keeps earning my trust every time I visit. They’re simply the best! More

by goodluck.favor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Jun 10, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 06, 2023

I took my car for the two year maintenance and the guy that help me didn’t tell me that it was expired, by the time I had to checked out I was charged $200.00 dollars. He wasn’t honest from the beginning More

by Nidia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Jun 08, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for what you encountered with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service Sterling McCall Toyota (o) 713-270-3720 swallace@sterlingmccalltoyota.com

June 05, 2023

Bought my 10 yr old RAV4 from this dealership, and I've never been sorry. I continue to bring it here for service bc they always do their best to book me when it's convenient for ME! Love that. Their assoc More

by Happy Camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Service) Bryan, Gus, Hannah; Payment Dep't
Jun 10, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2023

My tech was very helpful and concerned about my issue. Prompt and very reasonable wait time. Checked everything carefully as I told him I would be taking trip. Always get good service here. More

by margaretcrawford1ladybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 07, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

June 03, 2023

Oil change staff need to respect customer, don’t just tell customer move to other sides More

by danhduong891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mello, Brian Luviano, Elizabeth Ayala
Jun 10, 2023 -

Sterling McCall Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 02, 2023

Ray Quin is such a great Technical Expert in the dealership! His professional knowledge and experience are priceless! We try to book an appointment with him just a day before and found a perfect tim More

by olgaone09
Recommend Dealer
Yes
Employees Worked With
I did not work with any of these people
Jun 10, 2023 -

Sterling McCall Toyota responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 01, 2023

Was quoted 1hr 40 min but turned into over 2 hours for an oil change. You had no problem telling me I needed a new air filter and even showed me the video clip of you unfastening the casing the filter is in More

by We
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Jun 01, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service Sterling McCall Toyota 713-270-3720 swallace@sterlingmccalltoyota.com

May 29, 2023

Sterling McCall was great. Very professional, courteous and provided a great deal!! I will recommend More

by Markbarber6970
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra the new sales lady who sold me the truck, David Mello, Brian Luviano, Elizabeth Ayala
Jun 01, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 02, 2023

This dealer advertises popular cars such as the Prius Prime and then sends you a great price MSRP. You respond bask and they tell you they don't have the car , but now that they have all your information More

by midcow3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keegan Savell
Mar 03, 2023 -

Sterling McCall Toyota responded

I apologize that the vehicle you were interested in is not available and out of stock. Our website also advertises that it is currently out of stock. Due to the high demand of the new Prius we are allowing customers to reserve future arrivals as they are allocated to us. I would be happy to assist you in trying to get your vehicle reserved . I look forward to speaking with you. Regards, Keegan Savell General Manager

December 28, 2022

My car could have been certified from their Hyundai store, not the Toyota store like it was sold from. I lost 5 years of warranty because it's a Genesis sedan and not a Toyota. Plus the customer servic More

by Richard Ellis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't remember the name of the salesman, but I would give him 2 stars. I don't know if I ever met David or Brian, so I can't rate either of them
Jan 03, 2023 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Brian Luviano the General Sales Manager will be reaching out to you soon to assist.

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