Sterling McCall Toyota

Service representative was excellent explained in detail what needs to be done and approximately time it will take what needs to be done and approximately time it will take More

I waited a week after buying it to see what the light on dash was for, and they checked my tires they found no thread and a nail. I wasn’t even warned of this when I bought it! dash was for, and they checked my tires they found no thread and a nail. I wasn’t even warned of this when I bought it! More

It was an efficient and excellent service visit. I was fully informed of what transpired and given written Copy Barry Simmons - Satisfied Customer I was fully informed of what transpired and given written Copy Barry Simmons - Satisfied Customer More

Excellent service and and staff. Service writer is always helpful. Sales team are always helpful and ready to see if the.car or truck will fit your needs. Service writer is always helpful. Sales team are always helpful and ready to see if the.car or truck will fit your needs. More

Looks like this place does the service first then 360 check up. If my car needed to replace the parts that is link to 4 wheels alignment then I really don’t know why they did the alignment. She asked m check up. If my car needed to replace the parts that is link to 4 wheels alignment then I really don’t know why they did the alignment. She asked me if I want to cancel the alignment which I did, but when I was checking out she charged me for that and said that she forgot. I spoke with the manager, he took her side and said I have to pay for it. Basically I paid for the mistake they made. Then the manager sent me email saying that I don’t have to pay for next alignment which nobody knows if I’m going to do it or not. Plus they did the oil change but they did not reset the maintenance required sign in my car. More

Service was pretty good, did not have to wait too long, over all I will come back next time. over all I will come back next time. More

Great service and thanks for the coupon you gave me . I really appreciate it . I will come back again I really appreciate it . I will come back again More

Excellent service! Very friendly and helpful staff. Work was performed in the estimated time and to my satisfaction. Very friendly and helpful staff. Work was performed in the estimated time and to my satisfaction. More

Salesperson was working with so many other people , it took four hours to get the car and I did not even use their financing. I still had to go to financing to “close” the deal and the finance person for took four hours to get the car and I did not even use their financing. I still had to go to financing to “close” the deal and the finance person forgot one form and wanted me to drive back to sigh the form (over 10 miles away from my house). They also forgot to activate their version of Onstar and I must have gotten over 10 texts regarding that and the piece of paper that the finance guy k forgot for me to sign. I repeatedly told them I will come in for everything when my registration arrived. Fast forward 1 month, my registration arrived at dealership. I repeatedly tried to contact my salesman to set appointment to get my windows tinted - and he was “too busy”. I tried going through the receptionist and was put into a cycle of transfers and voicemails that had no name. I paid $300 for the window tint and was promised that the salesman would set it up. I called over 8 times and got no where. I shared my frustration with my partner (he’s male and I’m female) - and he called the dealership and asked to speak with the sales person and the receptionist told him that he was “too busy”. He asked to send complaint to his manager that this is horrible customer service. What do you know … I got a phone call within 3 minutes with his manager. She was able to help me, and I am grateful for that but why did it take a male to call to get any action? The car is in my name - not his. This dealership clearly is only concerned with volume - not customers and especially not women. It’s also not appropriate that the finance person can’t get his paperwork together and actually asks for the customer to come back . More

The dealership is efficient, and booking service appointments are very easy. Good customer service. Services done are reliable. appointments are very easy. Good customer service. Services done are reliable. More