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Sterling McCall Toyota

Houston, TX

4.2
1,088 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,088 reviews

July 14, 2024

This is the first time I have not felt like I was being “sold” something and I really appreciated the experience. More

by AngelaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure.
Jul 15, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2024

Overpriced and forcing ideas on customers into services and repairs not recommended by service maintenance schedule. More

by VM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casas
Jul 17, 2024 -

Sterling McCall Toyota responded

VM, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to any suggested service maintenance you didn't feel was necessary. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I look forward to understanding more about what took place during your experience. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

July 13, 2024

Great experience. Extremely happy with our purchase. Jesse Delgadillo made our car purchase easy and affordable. His communication was excellent. He kept us informed More

by jerrellann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Delgadillo
Jul 15, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2024

Took them almost 4 hours just for the oil and filter change. Tried texting and calling the advisor assigned and she wouldn’t reply back 😩 More

by Santosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santos
Jul 20, 2024 -

Sterling McCall Toyota responded

Santosh, Thank you for sharing your experience. I'm sorry to hear about the delays and the lack of communication you faced during your recent visit. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 12, 2024

I’ve been buying vehicles from this dealership since 1998. At no time have I experienced any problems or issues whatsoever with any of its staff from the sales department to the service department. Toda More

by GCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 13, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2024

James Chatman, not sure of his last name but he’s not a helpful service advisor. His disinterest in helping customer is disrespectful. Bad experience in this branch, not explaining what type of services we More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, Brian Luviano, Elizabeth Ayala
Jul 18, 2024 -

Sterling McCall Toyota responded

My apologies for the delay in this response, but I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered with your service advisor and the lack of communication. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 05, 2024

It was great time with this company. Satisfactory is the key word. So satisfied with confirm. More

by michaelmekeeze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Qui
Jul 07, 2024 -

Sterling McCall Toyota responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2024

Sterling McCall ,excellent dealer,service, great salesman and above all I get nice car,we love it , also we recommend this dealer to everyone. More

by hahuan99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 27, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

My family has been coming to this dealership for many years. Recently I have seen a change in wait time. I used to be able to come get an oil change and wait for about an hour. Any day of the week. Now i More

by tinned-balkier05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Jun 26, 2024 -

Sterling McCall Toyota responded

tinned-balkier05, Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation as to why it took so long for your oil change. Art Whatley our Service Director, will contact you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me anytime. Keegan Savell General Manager

June 18, 2024

They did a good job today I just wanted the basic oil change service for the mileage I'm at and that's what they did. More

by ROBERT@MARKMANINS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Jun 19, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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