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Sterling McCall Toyota

Houston, TX

4.2
1,088 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,088 reviews

July 27, 2024

Clean, efficiently operated, over priced in services provided. Costly everytime I bring in for service. More

by Big "D"
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso, Cashier I Paid.
Aug 10, 2024 -

Sterling McCall Toyota responded

Bib "D", Sorry for the delay in this response, but I wanted to thank you for your feedback. While I'm pleased to hear you received good service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. If you would like to discuss your experience further, please, contact me at your earliest convenience so we can address your concerns. Thank you, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 27, 2024

Candid sales process. First class service at every step including the vehicle hand off. Highly recommend the dealership and all its operations! More

by kjelinektx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ayala
Jul 28, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

July 27, 2024

The service was terrible. I never meet Oscar until I had to ask for the status of my car. There was no communication between Oscar and myself. He wasn’t there when I came in t More

by Anne tra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jul 31, 2024 -

Sterling McCall Toyota responded

Anne tra, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication from your rep. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@sterlingmccalltoyota.com

July 26, 2024

Cristy es una persona muy amable, y eficiente , me explico detalle en detalle lo que mi toyota necesita, y además tienen un salón de espera muy agradable, donde puedes servirte un cafe More

by Sergiofuente707194
Workmanship
Recommend Dealer
Yes
Employees Worked With
Cristy, Brian Luviano
Jul 27, 2024 -

Sterling McCall Toyota responded

Hola, gracias por tus elogios y amables comentarios sobre Cristy. Nuestro equipo se esfuerza por brindar una experiencia excelente y nos alegra que haya encontrado que este es el caso durante su visita. Si tiene más necesidades o preguntas, ¡comuníquese!

July 26, 2024

I had an emergency during inclement weather, causing a tire to blow out. I took my car to the service department being the closest, even though the car was MERCEDES their service department serviced the v More

by pjclawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz 5 STARS
Jul 27, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

July 26, 2024

Wait time, ask to do multipoint but missed the battery failure, failure to send inspection report More

by bettyvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 31, 2024 -

Sterling McCall Toyota responded

bettyvo I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the extended wait time and not receiving your inspection report. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Regards, Art Whatley Service Director awhatley@mccallgroup.com

July 25, 2024

I like company is very good to help customers and the welcome very good nice job More

by selewashikala5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 26, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

July 24, 2024

I so much LOVE STERLING MCCALL TOYOTA for everything ❤️ ♥️ 💙 💖 they do when you buy your car from them, in taking care of your car and even their hospitality, kisses 💋 😘. I recommend you to go there More

by Mabken40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADALBELTO AND JOSE, Brian Luviano, Elizabeth Ayala
Jul 26, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

We were disappointed by your salesman, David Luo. He has no knowledge about the car, rav4 Prime. He needs to educate himself about features of the car so that he can educate customers at least with More

by Masleung
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 27, 2024 -

Sterling McCall Toyota responded

Masleung, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. I hope one of our representatives has already reached out to you to assist you with this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 22, 2024

Excellent service they fixed my car and very friendly will definitely go back and trust them again More

by Drparisjcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 26, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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