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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
749 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 749 reviews

October 11, 2023

Went in for a oil change, muffler hanger replacement, and tire rotation and was almost charged $400 dollars after waiting more than an hour from the projected time of completion. Almost every time I come her More

by thoughtalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana
Report | Print
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the inconvenience and the issues you encountered during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

October 11, 2023

We've bought several cars from this dealer, and i do all toyota service work here. More

by resander2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renest umana, Elizabeth Ayala
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Oct 13, 2023 -

Sterling McCall Toyota responded

Thank you for your continued trust in our dealership! We're grateful for your loyalty and for choosing us for both vehicle purchases and Toyota service work. If you ever have any questions, need assistance, or are considering another purchase in the future, please know that we're here to provide excellent service. We appreciate your ongoing support!

October 11, 2023

We appreciated how hard they worked to get us into the vehicle we wanted. Kathie Marsh was exceptionally amazing and so was Brian our finance guy. We are thankful and love our SUV. Thank you all for yo More

by Gabbie P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathie Marsh, Brian Luviano
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Oct 13, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us, especially with the efforts of Kathie Marsh and Brian, the finance professional. Your satisfaction is important to us, and we're glad to have helped you get the vehicle you wanted. Congratulations on your new SUV, and thank you for choosing us!

October 10, 2023

Worst service ever. I only needed oil change and they did the alignment without my permission so I had to pay. I also had an appointment and they serviced other cars bef More

by Leticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Oct 17, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

October 09, 2023

The service team was very nice quick and efficient. Will definitely use them again when it’s time for service. More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Oct 11, 2023 -

Sterling McCall Toyota responded

It's great to hear that our service team was nice, quick, and efficient during your visit. Efficient service is always appreciated, and your willingness to use us again in the future speaks to your satisfaction. Safe and smooth driving until then!

October 09, 2023

Great customer service and workmanship. Service manager Ernest Umana is customer centric and great at keeping me informed of progress. More

by $Dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
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Oct 11, 2023 -

Sterling McCall Toyota responded

It's wonderful to hear about your great customer service experience and workmanship at Sterling McCall Toyota. Service manager Ernest's customer-centric approach and communication skills have clearly contributed to your positive experience. Your well-maintained vehicle will continue to serve you well!

October 09, 2023

This dealership is always fast and professional! I have gotten my vehicle serviced ONLY here and i bought it brand new here too. Best toyota dealership in all of Houston metroplex! More

by Valeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
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Oct 11, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that Sterling McCall Toyota has consistently provided you with fast and professional service. Loyalty like yours, both in purchasing a brand-new vehicle and in returning for service, speaks volumes about our quality. Your praise for us as the best Toyota dealership in the Houston metroplex is truly commendable. Enjoy your Toyota, and may it continue to serve you well!

October 07, 2023

Service staff was very helpful and friendly especially Mr Pedro also the who fixed the Windshield More

by Gumbiprins57
Recommend Dealer
Yes
Employees Worked With
Pedro
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Oct 10, 2023 -

Sterling McCall Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 06, 2023

Good job and very professional. Service was great and quick. I will surely visit again! More

by emoemojon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Oct 10, 2023 -

Sterling McCall Toyota responded

That's fantastic to hear! We're so happy you had a good and professional experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

October 03, 2023

Always treated right. Always do a great job No complaints. Thanks Ton for getting it done More

by snakemaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony sales rep
Report | Print
Oct 05, 2023 -

Sterling McCall Toyota responded

It's wonderful to hear that you've consistently been treated well, received great service, and have no complaints. Thank you for recognizing Tony for his efforts in ensuring customer satisfaction is appreciated.

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