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Sterling McCall Toyota

Houston, TX

4.2
936 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 936 reviews

February 19, 2025

I have appointment so we waiting 2 hours when finishes I look ticker next service due no change, tire pressure low, still show go dealer manternane . No good for service More

by toanthanhluong69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SB
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello toanthanhluong69, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley

February 19, 2025

Adi Diaz has been the most efficient and the best when it comes to anything regarding servicing my camry. More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Feb 21, 2025 -

Sterling McCall Toyota responded

Hi Roxy, we're happy to hear you had such a positive experience with Adi! Feel free to reach out to us if you need anything. Have a wonderful day.

February 19, 2025

I feel like James Chatman cheated me. He has no customer service. I came to service my car and spent 5 hours. I told James Chatman that my brake was making noise, he already concluded it More

by Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Chatman
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello Chi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 16, 2025

I had an appointment for 1 o’clock,tech told me that it would take an hour and a half. I literally set for two hours and a half just for oil change. Why should a customer wait two hours and a half for oil More

by Tricelarry2608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Garza
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello Tricelarry2608, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 15, 2025

La atención y el servicio es excelente de éste lugar de TOYOTA y yo lo recomendaría sin problema gracias. More

by wsriberas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS FLORES
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2025

The info regarding repairs was thorough and concise. My service advisors were friendly and knowledgeable about my Corolla. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello Stacey, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Always good service though the wait may be long (I don't have 25 words to write) More

by poneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johncarlos
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Oscar Casas and the workshop crew were extremely helpful and attentive to questions. I am impressed by their eagerness to explain issues and resolve problems. Everyone provided excellent customer service. More

by bushrakhokhar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas and the workshop crew
Feb 14, 2025 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We hope you have a great day!

February 12, 2025

Was charged more than expected. No service agent came to help or advise on service. Seemed like a very transactional experience than a genuine customer More

by Uzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with anyone after checking in
Feb 17, 2025 -

Sterling McCall Toyota responded

Hello Uzi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 12, 2025

Too notch costumer service. 👍🏽 Super helpful staff in general. Highly recommended. Will definitely do business again. More

by ccabrera70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Ugoh
Feb 17, 2025 -

Sterling McCall Toyota responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

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