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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
749 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 749 reviews

November 03, 2023

They completely forgot to do tire rotation, and even dont tell anything to me. I was exited with Toyota services but it is worse with every year More

by olga_konshina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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November 03, 2023

Excellent service from saleem adil. Thank you very much. Must be rewarded to saleem adil More

by glenn Dsouza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saleem Adil
Report | Print
Nov 07, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Saleem provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Always please with the service and professional staff. They are definitely true to the time of service of your vehicle being in and out from competition of service. More

by Earnestine1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez, Brian Luviano
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Nov 07, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Efficient and knowledgeable staff. Easy car buying experience. Didn’t waste my time. Everyone was friendly and helpful More

by j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Novola
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Nov 04, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Quick and service advisor was professional. Explained everything while write up. Thank you. Great service More

by Bakhshi.bismillah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 04, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Overall experience was excellent. They checked me in quickly and the gentleman was very polite and professional. Mechanical staff was also very professional, hardworking, helpful and More

by Ike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafra, Brian Luviano, Elizabeth Ayala
Report | Print
Nov 08, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

They do not try to upscale. Take videos and photos of issue to explain what is happening. Service with Adi is top-notch. More

by Egakl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Report | Print
Nov 02, 2023 -

Sterling McCall Toyota responded

It's great to hear that Sterling McCall Toyota doesn't try to upsell unnecessary services and that they use videos and photos to explain issues, providing a transparent and informative service experience. The top-notch service with Adi is also commendable. Your positive feedback is much appreciated!

November 01, 2023

Really good customer service, waiting area is really good. I take my car here to every repair. Rick, Ernest are good. Thank you Guys. More

by Manuel Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Ernest, Brian Luviano, Elizabeth Ayala
Report | Print
Nov 03, 2023 -

Sterling McCall Toyota responded

It's great to hear that you've had really good customer service at Sterling McCall Toyota and that you're satisfied with the waiting area. Building a positive relationship with service advisors like Rick and Ernest can make a difference in your overall service experience. Thank you for your business!

October 31, 2023

Great service. Timely, correct, and pricing as promised. I recommend this Toyota Dealer to all my friends. More

by gsbrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas, Brian Luviano, Elizabeth Ayala
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Nov 02, 2023 -

Sterling McCall Toyota responded

It's great to hear that you had a great service experience at Sterling McCall Toyota, where the service was timely and correct, and the pricing was as promised. Your willingness to recommend us to your friends is a testament to the quality of service you've received. Your positive feedback is much appreciated!

Nov 02, 2023 -

gsbrush responded

Keep up the great work!

October 29, 2023

I don't think they did exactly the service they wrote they would do to my car. I found that it was exactly the same figures my tires had before I turned it in for service was the same when I got it bac More

by offamojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Oct 29, 2023 -

offamojo responded

I had a bad experience with the service they rendered me.

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