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Sterling McCall Toyota

Houston, TX

4.2
997 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 997 reviews

June 12, 2024

Great service and great customer support. They have a hard job, but are great to their customers, I have been going there for 10 years. Would not go anywhere else for my service. More

by Hrichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar casas, Brian Luviano, Elizabeth Ayala
Jun 14, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

I had an appointment for 8 am for a simple 5000 mile general check up and oil change as well as to add a front license plate bracket. It took all the way until 12 pm. This is my second time at this loca More

by Black Star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Umana Ernest, Brian Luviano, Elizabeth Ayala
Jun 17, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, and I apologize that our service did not meet your expectations. We regret any inconvenience you experienced during your visits. I would like the opportunity to make things right and restore your trust as a valued client. Please reach out to me using the contact informat ion provided. I look forward to understanding more about your service experience and addressing your concerns. Art Whatley Service Director 713-270-3924 awhatley@mccallgroup.com

June 10, 2024

If you get any service, they won’t wash your car automatically. I recently had my tires rotated and oil changed and received my car back without it being washed. Thanks Sterling! Way to keep me retu More

by henryokada30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Ayala
Jun 14, 2024 -

Sterling McCall Toyota responded

Thank you for sharing your feedback. I apologize that your car was not washed during your recent service visit. We strive to provide the best service possible, and I regret that we fell short in this instance. I appreciate you bringing this to our attention, and we'll make sure to address this oversight with our team. Please feel free to reach out to me directly, if require further assistance going forward. Thank you for your continued business and understanding. Regards, Art Whatley Service Director awhatley@mccallgroup.com

June 10, 2024

Staffs are friendly and They offered good services as well as clear explanations to me More

by patrickdinh688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 12, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

Sterling McCall Toyota is the place to take your car for repairs because they don’t disappoint you. They will walk you through the steps to get you there. More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso, Brian Luviano, Elizabeth Ayala
Jun 13, 2024 -

Sterling McCall Toyota responded

Hi Esther, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2024

The dealership is the best of any location that I have ever bought a vehicle at and had service at. The employees are always very helpful and will assist you in anyway. More

by Kenneth Malveaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERNEST UMANA
Jun 09, 2024 -

Sterling McCall Toyota responded

Hi Kenneth, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Thay give fast and immediately service 2007 to now my all toyota brought with them. I am very happy More

by Gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 09, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2024

All my experiences at Sterling McCall have been great due to the amazing customer service of tgeir employees. I have serviced my car here for years and always walk out extremely happy and confident that I am More

by Sheena L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Jun 09, 2024 -

Sterling McCall Toyota responded

Hi Sheena, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 05, 2024

David knows what he is doing and treats you with real respect which is what your industry lacks More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 07, 2024 -

Sterling McCall Toyota responded

Hi Matt, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Got everything right did a great job. Tendon was very empathetic and caring. Five stars goes to John Carlos thank you again appreciate all the help. More

by cteague77071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jun 04, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

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