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Sterling McCall Toyota

Houston, TX

4.2
997 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 997 reviews

July 20, 2024

The staff are nice , they fix all my concerned regarding my car , they know what they're doing, the lounge is comfortable and clean didn't mind waiting and wifi is good, thank you Toyota. More

by jhinolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo, Brian Luviano, Elizabeth Ayala
Jul 22, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 20, 2024

Second time coming here and it’s been a great experience thus far. The staff is nice, very communicative on the progress of my vehicle, and completes the work successfully. I like road trips, so of course m More

by Kallista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jul 22, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Service advisors don’t offer service specials even though they are listed on their website. Once the customer tells them about the listed specials, then they give to them. More

by moidkashu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jul 26, 2024 -

Sterling McCall Toyota responded

moidkashu, Thank you for informing me about this. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime, please reach out to me. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

July 20, 2024

This is not what I expect after a very good experience when I bought my car months ago. They made me pay for the tire that has a bump on the side not punctured, and all I know before I left buying this c More

by siegfriedflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 26, 2024 -

Sterling McCall Toyota responded

siegfriedflores, I’m sorry for the inconvenience you faced regarding the tire issue. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 20, 2024

Best Service and sales dealership. Professionals. Always recommended to friends and families, They always take your concern serious. More

by noman_burney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 22, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2024

Sales rep, Jordan, was excellent. He was very friendly and knowledgeable. He was not pushy and went the extra mile to get me a good deal. More

by CLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Abuain - 5 stars; Hamza - 5 stars, Brian Luviano
Jul 17, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 16, 2024

Very prompt & courteous! Love the way they greeted me when I arrived! I loved it! No long wait! More

by mastersnurse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jul 17, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2024

William was a wonderful salesman, who was very kind and helpful. He listened to what we were looking for and what we needed and never once did he try to over sell us. He made sure the entire process went s More

by teresa_ohlrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Department , Brian Luviano, Elizabeth Ayala
Jul 17, 2024 -

Sterling McCall Toyota responded

Teresa, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

My appointment was at 9am. I was told it was only one hour wait. I waited 4 hours to get my service competed, and the service was not satisfactory. They didn’t fix the probl More

by james Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jul 26, 2024 -

Sterling McCall Toyota responded

James I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the time it took for the repairs. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com

July 14, 2024

This is the first time I have not felt like I was being “sold” something and I really appreciated the experience. More

by AngelaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure.
Jul 15, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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