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Sterling McCall Toyota

Houston, TX

4.2
751 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 751 reviews

December 26, 2023

The salesperson Rene was rappy helpful and knowledgeable about the different key options and possibilities on car details and finance More

by subhajit kundu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene
Dec 28, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled that Rene provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

December 24, 2023

If you are looking to buy a car or truck, go see Gus Bauer at Sterling McCall. He truly has integrity. My husband was not able to go with me to pick out a car. Gus told me all of the features of each ca More

by michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Bauer
Dec 29, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear about your positive experience with Gus at Sterling McCall Toyota! Integrity, patience, and respectful communication are crucial when buying a car, and Gus embodied all of these qualities. Congratulations on your new vehicle!

December 22, 2023

Nilsson and Tatiana were very helpful and very nice. I would call either of them again. More

by Irma E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilsson and Tatiana
Dec 27, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Nilsson and Tatiana provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 21, 2023

I have been doing business with Sterling McCall Toyota since 1979 and i have always found their service to be timely and satisfactory. They are an excellent dealership in my opinion. More

by Chester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Solorio
Dec 22, 2023 -

Sterling McCall Toyota responded

That's an impressive loyalty to Sterling McCall Toyota for over four decades! It speaks volumes about our consistent service quality and reliability over the years. Being satisfied with our service for such an extended period is a testament to our commitment to excellence. Thank you for your loyalty and business!

December 21, 2023

They are always Polite, courteous and do a good job. I will always bring my car here as long as my driving allows it. More

by janicesue65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 22, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 22, 2023 -

janicesue65 responded

Thank you for your reply and I appreciate that Toyota Sterling McCall cares about my welfare

December 19, 2023

I recently made a purchase at Toyota Sterling McCall on Southwest Freeway, a Toyota Grand Highlander. The entire experience was exceptionally positive, even though there was a waiting period before the car More

by srao.nagaraj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salim Adil, Brian Luviano, Elizabeth Ayala
Dec 22, 2023 -

Sterling McCall Toyota responded

Congratulations on your purchase of the Toyota Grand Highlander at Sterling McCall Toyota! It's great to hear that despite a waiting period for the test drive, your overall experience was exceptionally positive. Salim made a significant impact by providing valuable information and guidance throughout the decision-making process. It's wonderful that he kept you well-informed from the booking stage to the final sale.

December 19, 2023

I spent almost $500 today on service. They wouldn’t provide a complementary car wash. Other customers after service had their cars washed. Don’t know if I’ll come again. More

by Anon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casas, Brian Luviano
Dec 22, 2023 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Paul Krenzer the Aftersales Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

December 18, 2023

Fast service and awesome care. This was only my second time buying a car but I don’t think it could’ve gone any better. More

by Dillon Lofton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Novoa
Dec 20, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

I told the front counter person they did I not perform the job it’s supposed to do. My car was there for 20k service. I was not Jose the service advisor. It was another person in the front end. According More

by Cuadraedgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Jan 09, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at pkrenzer@group1auto.com. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

Jan 10, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 16, 2023

Attentive, friendly and great customer service and the wait time was less than 2 hours. More

by lxsorto77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 19, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an attentive and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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