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Sterling McCall Toyota

Houston, TX

4.2
996 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 996 reviews

August 02, 2024

The dealership was great and our salesman Jonathan was very helpful and mad us feel very welcome I would highly recommend this dealership More

by Twdbjd5613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan, Brian Luviano, Elizabeth Ayala
Aug 04, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

August 02, 2024

Guadalupe was great and she made the process quick and easy. I recommend this dealership to future buyers. More

by Shannon G.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guadalupe Mercado, Brian Luviano, Elizabeth Ayala
Aug 04, 2024 -

Sterling McCall Toyota responded

Hi Shannon, thanks for your praise and kind comments about Guadalupe. We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2024

In my years of using the express team for oil changes and general inspections, they have always been friendly, thorough and informative. More

by bgtatar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro, Express Service representative
Aug 04, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 31, 2024

I bought a van from Sterling mcCall Toyota 4 months ago. When I received my van, they only gave me one key and told me to wait for the 2nd key. I kept checking with my salesman. The only answer is don't wor More

by DL
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 02, 2024 -

Sterling McCall Toyota responded

DL, We apologize for the inconvenience regarding the delay in receiving your second key. Your loyalty as a 20-year customer means a great deal to us, and we understand your frustration. We take this matter seriously and want to resolve it promptly. Please contact me at ksavell@sterlingmccalltoyota.com so I can assist you further. Thank you for your patience. Keegan Savell General Manager

July 30, 2024

Prompt service, service tech had good advise of what's needed in my car, and exactly what's urgent and what can take a backseat at the moment More

by William Waswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya Umana
Jul 31, 2024 -

Sterling McCall Toyota responded

Hello William, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2024

Ernest is very nice & friendly & explains everything very good.That means a lot to us. More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jul 31, 2024 -

Sterling McCall Toyota responded

Hello Lily, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2024

This review is related to the service of our first oil change for a car that was purchased from the dealership. The appointment process was great, you get contacted by personnel and they assist you wi More

by EJArgueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 31, 2024 -

Sterling McCall Toyota responded

EJArgueta, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered due to the lack of good communication with our service department. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Best Regards, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 29, 2024

Third truck i’ve bought here always the same personal service from my salesman Gus all the way up to the GM Mr Savell More

by closera1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Bauer, Brian Luviano, Elizabeth Ayala
Jul 31, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2024

The service was terrible. I never meet Oscar until I had to ask for the status of my car. There was no communication between Oscar and myself. He wasn’t there when I came in t More

by Anne tra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jul 31, 2024 -

Sterling McCall Toyota responded

Anne tra, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication from your rep. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@sterlingmccalltoyota.com

July 27, 2024

Clean, efficiently operated, over priced in services provided. Costly everytime I bring in for service. More

by Big "D"
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso, Cashier I Paid.
Aug 10, 2024 -

Sterling McCall Toyota responded

Bib "D", Sorry for the delay in this response, but I wanted to thank you for your feedback. While I'm pleased to hear you received good service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. If you would like to discuss your experience further, please, contact me at your earliest convenience so we can address your concerns. Thank you, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

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