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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,281 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,281 reviews

February 16, 2025

I had an appointment for 1 o’clock,tech told me that it would take an hour and a half. I literally set for two hours and a half just for oil change. Why should a customer wait two hours and a half for oil More

by Tricelarry2608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Garza
Report | Print
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello Tricelarry2608, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 15, 2025

The info regarding repairs was thorough and concise. My service advisors were friendly and knowledgeable about my Corolla. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
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Feb 18, 2025 -

Sterling McCall Toyota responded

Hello Stacey, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

La atención y el servicio es excelente de éste lugar de TOYOTA y yo lo recomendaría sin problema gracias. More

by wsriberas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS FLORES
Report | Print
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2025

Always good service though the wait may be long (I don't have 25 words to write) More

by poneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johncarlos
Report | Print
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Oscar Casas and the workshop crew were extremely helpful and attentive to questions. I am impressed by their eagerness to explain issues and resolve problems. Everyone provided excellent customer service. More

by bushrakhokhar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas and the workshop crew
Report | Print
Feb 14, 2025 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We hope you have a great day!

February 12, 2025

Too notch costumer service. 👍🏽 Super helpful staff in general. Highly recommended. Will definitely do business again. More

by ccabrera70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Ugoh
Report | Print
Feb 17, 2025 -

Sterling McCall Toyota responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

Was charged more than expected. No service agent came to help or advise on service. Seemed like a very transactional experience than a genuine customer More

by Uzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with anyone after checking in
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Feb 17, 2025 -

Sterling McCall Toyota responded

Hello Uzi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 11, 2025

The warranty service went very well from check in to a timely conclusion. I waited, and they kept men informed all the way. Thanks More

by Jmfmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barraga, did an excellent job getting the work done and me out timely.
Report | Print
Feb 17, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2025

The dealership is very automated from scheduling service appointments to tracking progress of the service being requested. The Uber service is a vast improvement over Courtesy Car service they used to cust More

by bjmcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Feb 13, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2025

Great service,great price, timely and very courteous. I recommend to anyone looking g for service or car buying. Thank you guys. More

by garnepudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Feb 12, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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