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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
770 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 770 reviews

November 09, 2024

Service advisor doesn’t listen to customers and seems rude when talking to customer. Long wait times More

by Wasif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
November 09, 2024

Easy service great people interaction good coffee cool app for the service of vehicles work More

by Patterson.aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
Report | Print
Nov 12, 2024 -

Sterling McCall Toyota responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

My 2. 5 year old car battery changed under warranty. Both representatives including the Service Manager, Mr. Guillermo Villafranco on 4th at 0855am over ph More

by Rejikoruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 13, 2024 -

Sterling McCall Toyota responded

I apologize that you experienced a lack of clarity while having your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database; I would like to hear back from you at earliest convenience. Arthur Whatley Service Manager awhatley@sterlingmccalltoyota.com

November 07, 2024

Friendly, courteous service; the salesman was very knowledgeable about the cars he was selling and was very patient in working with me. More

by Xrider
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Womack, Allen Wanju
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Nov 09, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

Very quick and good service. Nice people and environment. Definitely I will come here again. More

by CL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Nov 09, 2024 -

Sterling McCall Toyota responded

Hi, we are so happy to read such a great review about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2024

My experience with the service department was Great 😊 The service advisor Nilson Rivera is the best. Always provide positive and courteous service as previously with other services to my Avalon, Thank More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Rivera
Report | Print
Nov 07, 2024 -

Sterling McCall Toyota responded

Hi Jordan, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 03, 2024

I would recommend for an oil change but not Toyota care. The Toyota care that I received from my dealer at Fred Haas comes with a free complimentary car wash. Here they’ll charge you $20 even though you hav More

by Jasmine
Recommend Dealer
No
Employees Worked With
Christine
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Nov 09, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. I apologize for the frustration with our Toyota Care program and the car washes. Can you please contact me so I can make this right? I cannot find your name in our database, please reach out to me at your earliest convenience. Keegan Savell General Manager Email: Ksavell@sterlingmccalltoyota.com

November 01, 2024

Awesome! ! Nicholas Ellis and the entire Sterling McCall team did a fantastic job! I will recommend all of my friends and family. More

by Msgepperson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nickolas Ellis and Mack. , Brian Luviano
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Nov 05, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

Great service to to replace a part on same day of scheduling in less than four hours More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Nov 05, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

Great customer service! They took great care of me and made the whole process very quick and easy. I know this process isn’t usually so easy and customer friendly but the fo More

by anthonyd99510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thai Pham, Nicolas Ellis
Report | Print
Nov 02, 2024 -

Sterling McCall Toyota responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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