Back

Sterling McCall Toyota

Houston, TX

4.2
749 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 749 reviews

October 22, 2024

Very courteous, polite and friendly staff. A good environment with great customer care. They offered beverages and light drinks to customers. Very quick and experienced staff. More

by Emmanuel Ogu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafra., Brian Luviano, Elizabeth Ayala
October 22, 2024

I never got my report for my car maintenance report through email. All they did was an oil and filter change. They also did not talk to me about my car and what needs to be done, if this is a new proce More

by SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Oct 25, 2024 -

Sterling McCall Toyota responded

SA, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

October 22, 2024

Excellent attention and service to the costumer I'm really satisfied I'm recommending to More

by MR, Gudiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villa Franco , Brian Luviano
Oct 25, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2024

Today was my first time using the Toyota dealership for an oil change and it was very disappointing. I had an appointment at 9 am but I arrived early (8:36 AM) and I was shocked to see my car was not ready More

by jc.yoshi.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest Umana, Brian Luviano
Nov 01, 2024 -

Sterling McCall Toyota responded

jc.yoshi.06, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

Nov 01, 2024 -

jc.yoshi.06 responded

Thank you Keegan, I will send you an email shortly.

October 21, 2024

Oil change took more than 2 hrs. They asked $200 for checking the cause of the engine light More

by Ridvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

Ridvn, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Art Whatley Service Director awhatley@mccallgroup.com

October 21, 2024

Wait times are long and prices aren’t honored to what the Toyota app shows when it comes to service. More

by gcmln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

gcmln, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Art Whatley Service Director awhatley@mccallgroup.com

October 21, 2024

The service provided was of exceptional quality. The technician demonstrated a high level of professionalism and expertise. The work was completed efficiently and effectively. I am highly satisfied More

by anotsworld
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

October 20, 2024

Ana with custom service is the best! She persistently calls to remind me of my appointment which I truly appreciate. Receiving emails about my diagnosis is a wonderful way of keeping me More

by gchenry1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Ana and team! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

High quality and attentive service. They kept me informed along the way and my car was ready on time. I don’t take my car anywhere else for service. More

by bruzinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Sanche
Oct 20, 2024 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 17, 2024

Amazing fast service with friendly advisors. Always willing and able to explain work done well. Thanks Sterling McCall for taking such great care of my 2013 4 runner. I’ll drive it forever More

by hpollicoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Oct 19, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
4
...