Sterling McCall Toyota | Page 4

Jose Portillo, the Service Advisor, was courteous and professional. He kept me informed about the progress of the service request. professional. He kept me informed about the progress of the service request. More

Good customer service I appreciate, they are very friendly and helpful thank you to all them friendly and helpful thank you to all them More

Excellent customer service by Salim Adil. Very professional and knowledgeable. He made a great deal which I can’t refuse. I wish all the dealerships have that kind of service. Very professional and knowledgeable. He made a great deal which I can’t refuse. I wish all the dealerships have that kind of service. More

I have been bringing my car to this dealer for so many years now and always good service. years now and always good service. More

Dropped my car off for my service appointment at 12pm. Wasn’t seen until 12:30pm. Tried to ask a nearby advisor, Jessica, for help. She was super rude and dismissive. Service advisor Pedro didn’t send any Wasn’t seen until 12:30pm. Tried to ask a nearby advisor, Jessica, for help. She was super rude and dismissive. Service advisor Pedro didn’t send any updates. Had to find him myself. Car was ready at 4pm. Simple maintenance service. Nice. More

What amazing customer service from the moment you walk in. Everyone was willing to help and make my experience go smoothly. in. Everyone was willing to help and make my experience go smoothly. More

Was told the oil change was $2995 on special when I got the invoice the bill was for $56 the invoice the bill was for $56 More

They didn't change the oil as part of regular maintenance and spilled coffee on the top of the trunk hood. and spilled coffee on the top of the trunk hood. More

Normally I have a good experience at this dealership, but that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. Wha that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. What really set me off was how everyone wanted to act like it wasn’t a serious issue. The manager even made a snide remark that almost set me off but I kept my cool. I bought my vehicle and paid to be able to bring it here to get serviced. And honestly after today they left a really bad taste in my mouth. I won’t be buying my next car here, even though I had already planned to do so. I will go out of my way to purchase elsewhere. More

Carlos was professional and told me all that is about to happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my reaches and I told him to go ahead and fix it.. I will recommend this Sterling Mcall dealership to any of my friends and well wishers. Am completely satisfied.10/10 rating. More