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Sterling McCall Toyota

Houston, TX

4.2
995 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

April 03, 2025

Excellent customer services, service advisor recommends what service needs to be done after technician appraisal of car problems. They take pictures of your car to clearly explain what needs to be done. To More

by Blue flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Flores
Apr 07, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!

April 02, 2025

Thank you Brayan for your excellent service. I needed the work to be done for me before a appointment that I had that day, and he helped me so I didn't miss my appointment. More

by mport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Apr 06, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff Brayan to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

Services was great. Tech was very knowledgeable about the issue. She explained the issue and gave a resolution. More

by Chuantun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Orona
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2025

I always bring both my Toyotas for service here because of the courteous and outstanding customer service I always get. The employees are personable and explain everything in detail. More

by joannlopez316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2025

Dealership was being remodeled. The waiting area was nice and clean. Everyone was very nice. The wait time was 45 minutes which was good. More

by charlenesexton12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldoalberto
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

April 01, 2025

Thanks Hannah for getting me back on the road. You consistently ensure that I receive great service. More

by Bill F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah & Adalberto
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi Bill, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2025

SM Toyota is an outstanding dealership. I have been with them for over 20 years and I don’t have one complaint. At my recent service visit my service advisor Jean Zelaya was truly exceptio More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya, Kathie Marsh
Apr 05, 2025 -

Sterling McCall Toyota responded

Hello Debbie, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2025

Keep it up the good work. That’s why I like it Toyota dealers. Nice job! More

by Kisanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2025

It was very good a smooth and a quick process I am excited to recieve my car tomorrow More

by shahrukhkhalid21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maksud
Mar 29, 2025 -

Sterling McCall Toyota responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

My salesman Steven Thomas was very selfish and only focused on money. He used a lot of curse words while on my test drive. Very unprofessional! My car did not even get washed after it was purchased More

by Biancagiles8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steven thomas
Apr 01, 2025 -

Sterling McCall Toyota responded

Hello Biancagiles8, My name is Brian Luviano General Sales Manager here at Sterling McCall Toyota and I would like to get more feedback about your experience. I will definitely will be using this review to train our sales staff in professionalism. Would you please give me a call at your earliest convenience at 713-349-4864, please? Thank you! Brian Luviano General Sales Manager bluviano@sterlingmccalltoyota.com

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