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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
882 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 882 reviews

January 17, 2025

Toyota is the brand I trust. After a bit of a hiccup. Keegan came and proved why it’s not just the vehicles I trust. It’s the service. Thanks More

by Willtweaver88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Guillermo, Keegan
Report | Print
Feb 03, 2025 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2025

Excellent sales rep before the sale and in handling follow-up questions after the sale. Dealership and management demonstrated great integrity. I'll never shop elsewhere for a car again. More

by wilbratte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 16, 2025

Hugo Martinez was very helpful. And nice also gave his honest opinion on what was a major fix or wasn’t over all amazing More

by Jarnea c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Martinez
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hello Jarnea, thank you for your kind review; we are happy to pass along your comments to Hugo here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2025

Waiting 3+ hours for alignment was something I’ll reconsider on the next service. I’ll rate 5 out of ten More

by Khoithuynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna, Brian Luviano, Elizabeth Ayala
Report | Print
Jan 22, 2025 -

Sterling McCall Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

January 15, 2025

Mr. Pedro provides excellent service! He is friendly, helpful, and gives very clear explanations of what items on my car were checked today. More

by pei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Pedro
Report | Print
Jan 15, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 15, 2025

Exelente atencion de pedro un empleado muy atento,me explico todo y fue muy profesional More

by erickgener201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Pedro here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2025

The employees are professional, efficient, and polite. They keep me informed about their recommendations for my car. More

by Mary.plail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adilson Diaz
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

January 15, 2025

Everything went as smooth as possible. Did not spend all day at the dealership! Made appointment and took me longer to decide on what I wanted as a truck. Once that was completed the rest More

by c773235
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Hernandez, Michaela, Camillo,
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Jan 17, 2025 -

Sterling McCall Toyota responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2025

.Your service is constantly the best and your advisors are always friendly and helpful! A special thank you to Nilson Rivera for your excellent service!!! More

by peterstoilis
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nilson Rivera
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nilson Rivera here at Sterling McCall Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

January 15, 2025

They. get you in and get you out quickly as possible I like what they do they let you no what going on with the car before they fix it More

by jacksondolly0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Rivera
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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